Hotel Housekeeping Course (Room Attendant): Teamwork, standards and communication

1. Question 1 of 16

   Why should you fully stock your cart before starting your rooms?

   • ABecause supervisors count items hourly
   • BSo guests can help themselves
   • CTo avoid wasting time on extra trips
   • DTo make the cart heavier and steadier
   Show answer

   Answer: C. To avoid wasting time on extra trips

   A fully stocked cart saves trips back to the linen room.

2. Question 2 of 16

   Where should the heaviest items go on a cart?

   • AOn the top shelf
   • BOn the bottom shelf
   • CHanging off the handle
   • DOn the floor beside the cart
   Show answer

   Answer: B. On the bottom shelf

   Heavy items low keep the cart stable, and a clear top lets you see where you are going.

3. Question 3 of 16

   Which team should you tell about a broken lamp?

   • AThe restaurant
   • BLaundry
   • CMaintenance (engineering), through a work order
   • DThe sales office
   Show answer

   Answer: C. Maintenance (engineering), through a work order

   Maintenance fixes broken fixtures, usually through a work order.

4. Question 4 of 16

   You have just finished a departure room. Why change its status right away?

   • ASo the room door is locked automatically by the system
   • BSo the front desk can give it to a waiting guest
   • CSo laundry knows to send towels
   • DSo you can take a longer break
   Show answer

   Answer: B. So the front desk can give it to a waiting guest

   A clean room still showing as dirty cannot be sold or given to an arriving guest.

5. Question 5 of 16

   Who should you tell about stained or damaged linen?

   • AThe front desk
   • BLaundry
   • CSecurity
   • DThe guest
   Show answer

   Answer: B. Laundry

   Laundry handles stained, damaged or short linen.

6. Question 6 of 16

   What is a hotel's "room standard"?

   • AThe guest's rating of the room
   • BThe set way a room should look, such as bed style and where amenities go
   • CThe price of the room
   • DThe room's size in square metres
   Show answer

   Answer: B. The set way a room should look, such as bed style and where amenities go

   The room standard makes every room look and work the same for guests.

7. Question 7 of 16

   A supervisor's inspection finds hair in a shower you cleaned. What is the best response?

   • ARefuse to clean showers again
   • BArgue that the guest must have done it after you left
   • CBlame the coworker on the next floor
   • DFix it and ask how to avoid missing it next time
   Show answer

   Answer: D. Fix it and ask how to avoid missing it next time

   Treat feedback as help to meet the standard.

8. Question 8 of 16

   A coworker on your floor has many check-outs and is struggling with heavy beds. What can you do?

   • AIgnore it, since it is not your floor or your rooms
   • BTake some of their amenities
   • CReport the coworker as slow
   • DOffer help when you can, as part of the team
   Show answer

   Answer: D. Offer help when you can, as part of the team

   Housekeeping is teamwork; helping with heavy beds also reduces injuries.

9. Question 9 of 16

   At shift change, what should you pass on to the next attendant?

   • AYour personal opinions of guests
   • BOnly the number of towels used
   • CNothing, because the supervisor already knows everything
   • DOpen guest requests and rooms with ongoing DND signs
   Show answer

   Answer: D. Open guest requests and rooms with ongoing DND signs

   Sharing open requests and DND rooms keeps service consistent.

10. Question 10 of 16

    A guest in the hallway needs to pass your cart. What should you do?

    • AAsk them to use the other hallway
    • BKeep working and let them squeeze by the cart
    • CGreet them and step aside or move the cart
    • DIgnore them
    Show answer

    Answer: C. Greet them and step aside or move the cart

    Greeting guests and giving them space is part of professional service.

11. Question 11 of 16

    Which of these is acceptable on a work shift?

    • ATaking a drink from the minibar
    • BWatching the TV in a guest room
    • CResting on a guest bed
    • DUsing your personal phone on breaks, away from guests
    Show answer

    Answer: D. Using your personal phone on breaks, away from guests

    Guest room facilities are for guests only; keep personal phone use to breaks.

12. Question 12 of 16

    A guest asks you for a crib, which you cannot deliver yourself. What should you do?

    • AAsk the guest to find one
    • BTell the guest it is not your job
    • CSay yes and forget about it
    • DPass the request to the right person and let the guest know it is coming
    Show answer

    Answer: D. Pass the request to the right person and let the guest know it is coming

    If you cannot do something, find someone who can.

13. Question 13 of 16

    Your assignment cannot be finished safely in the time given. What should you do?

    • ALeave out bathroom cleaning in some rooms
    • BSkip glove use to save time
    • CStop reporting sharps
    • DTell your supervisor early
    Show answer

    Answer: D. Tell your supervisor early

    Never skip safety or hygiene steps; raise workload problems early.

14. Question 14 of 16

    It is 9 a.m. You have a stayover, a departure, and a departure marked rush for an 11 a.m. arrival. Which do you clean first?

    • AWhichever is closest to the elevator
    • BThe stayover
    • CThe departure marked rush
    • DThe plain departure
    Show answer

    Answer: C. The departure marked rush

    Rush rooms are needed soonest, so they normally come first.

15. Question 15 of 16

    Which room on your list should NOT be cleaned?

    • AA vacant room already marked clean and inspected
    • BA departure room
    • CA stayover with no DND sign
    • DA vacant dirty room
    Show answer

    Answer: A. A vacant room already marked clean and inspected

    Inspected rooms are ready to sell and should be left alone.

16. Question 16 of 16

    Why should shared equipment like vacuums be returned clean and working?

    • ASo it looks good in photos
    • BBecause guests often inspect the housekeeping equipment rooms
    • CSo the next person can use it safely without delay
    • DBecause it is required by WHMIS
    Show answer

    Answer: C. So the next person can use it safely without delay

    Good team habits keep equipment ready and safe for everyone.

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