Hotel Housekeeping Course (Room Attendant): WHMIS, cleaning chemicals and hygiene

1. Question 1 of 16

   What does WHMIS stand for?

   • AWorkplace Hygiene and Medical Information Standard
   • BWorkplace Hazardous Materials Information System
   • CWorkers' Health Management and Inspection Service
   • DWorker Hazard Monitoring and Insurance System
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   Answer: B. Workplace Hazardous Materials Information System

   WHMIS is Canada's system for giving health and safety information about hazardous products used at work.

2. Question 2 of 16

   Which international system is WHMIS aligned with?

   • AThe Globally Harmonized System (GHS)
   • BThe Canadian Electrical Code
   • CThe National Building Code
   • DThe ISO 9001 quality management standard
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   Answer: A. The Globally Harmonized System (GHS)

   WHMIS follows the Globally Harmonized System (GHS), so its labels and data sheets match a format used in many countries.

3. Question 3 of 16

   Who sets the WHMIS rules for suppliers of hazardous products?

   • AThe Canada Revenue Agency
   • BHealth Canada
   • CLocal fire departments
   • DEach hotel's head office
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   Answer: B. Health Canada

   Health Canada is responsible for WHMIS supplier laws under the Hazardous Products Act and Hazardous Products Regulations.

4. Question 4 of 16

   Who enforces WHMIS in most hotels?

   • AMunicipal police
   • BHealth Canada inspectors only, in every hotel
   • CThe hotel brand's head office
   • DThe province or territory's OHS authority
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   Answer: D. The province or territory's OHS authority

   Provincial and territorial OHS authorities regulate WHMIS in workplaces; the federal government does this only for federally regulated workplaces.

5. Question 5 of 16

   Which is one of the main parts of WHMIS?

   • AAnnual medical exams for all workers
   • BWorker education and training
   • CMandatory overtime limits
   • DGuest satisfaction surveys
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   Answer: B. Worker education and training

   The main parts of WHMIS are hazard classification, labels, safety data sheets and worker education and training.

6. Question 6 of 16

   You find a spray bottle with no label on your cart. What should you do?

   • AUse it only on the mirrors and glass, where it is safe
   • BMix it with a labelled product
   • CSet it aside unused and report it to your supervisor
   • DSmell it to work out what it is
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   Answer: C. Set it aside unused and report it to your supervisor

   Workers should not use unlabelled products or products with labels they cannot read.

7. Question 7 of 16

   A WHMIS supplier label must be in which languages?

   • AEnglish only
   • BEnglish and French
   • CThe language of the hotel's owner
   • DAny language the supplier chooses
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   Answer: B. English and French

   Supplier labels must show their required information in both English and French.

8. Question 8 of 16

   A supplier label may carry a signal word. Which two words are used?

   • A"Stop" or "Go"
   • B"Toxic" or "Safe to use"
   • C"Danger" or "Warning"
   • D"High" or "Low"
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   Answer: C. "Danger" or "Warning"

   Where a signal word is assigned, it is either "Danger" or "Warning".

9. Question 9 of 16

   When is a WHMIS workplace label needed?

   • AWhen a product is poured into another container that will not be used right away
   • BOnly for products bought outside Canada
   • COnly when a guest asks
   • DWhenever a product is brought onto a cart
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   Answer: A. When a product is poured into another container that will not be used right away

   A workplace label is needed when a product is decanted into another container, unless it is used right away, and also when the supplier label is lost or unreadable.

10. Question 10 of 16

    What information does a WHMIS workplace label show?

    • APrice, supplier phone number and expiry date
    • BOnly a pictogram
    • CThe name of the worker who filled it and the date
    • DThe product name, how to handle it safely, and where to find its SDS
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    Answer: D. The product name, how to handle it safely, and where to find its SDS

    Workplace labels need the product name, safe handling precautions and an SDS reference if available.

11. Question 11 of 16

    A WHMIS safety data sheet is divided into how many sections?

    • A16
    • B12
    • C9
    • D6
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    Answer: A. 16

    An SDS has 16 sections in a set order.

12. Question 12 of 16

    Which SDS section tells you which gloves or eye protection to wear?

    • ASection 12, Ecological information
    • BSection 1, Identification
    • CSection 8, Exposure controls/Personal protection
    • DSection 14, Transport information
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    Answer: C. Section 8, Exposure controls/Personal protection

    Section 8 covers exposure controls and personal protective equipment.

13. Question 13 of 16

    Health Canada warns that mixing bleach with ammonia or acids can release what?

    • AA soap that rinses away easily
    • BToxic gases, including chloramine
    • CHarmless steam
    • DA stronger, safer disinfectant for bathrooms
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    Answer: B. Toxic gases, including chloramine

    Mixing bleach with ammonia or acids can release toxic gases such as chloramine; Health Canada says it is never safe to mix bleach with other cleaning products.

14. Question 14 of 16

    When should you use soap and water instead of hand sanitizer?

    • AOnly after using the phone
    • BNever; sanitizer always works better
    • COnly at the end of the shift
    • DWhen your hands are visibly dirty
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    Answer: D. When your hands are visibly dirty

    Use alcohol-based sanitizer when hands are not visibly soiled, and soap and water when they are.

15. Question 15 of 16

    Which statement about gloves is correct?

    • AHand hygiene is needed both before gloving and after removing gloves
    • BOne pair of gloves can be worn all shift
    • CGloves mean you never need to clean your hands
    • DGloves only protect guests, not you
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    Answer: A. Hand hygiene is needed both before gloving and after removing gloves

    Gloves do not replace hand hygiene; clean your hands before and after using them.

16. Question 16 of 16

    You notice small dark spots and tiny eggs in a mattress seam. What should you do?

    • ASpray the mattress with any cleaner you have
    • BFinish the room and move the linen to the next room
    • CStop, keep linen and items from that room separate, and tell your supervisor
    • DThrow the mattress into the hallway
    Show answer

    Answer: C. Stop, keep linen and items from that room separate, and tell your supervisor

    These can be signs of bed bugs. Avoid spreading them and report it; treatment should be done by a licensed pest management provider.

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