Cashier and POS Fundamentals Course: Taking cash and making change

1. Pytanie 1 z 16

   A customer pays with a $20 note. Where should the note stay until you have handed over the change?

   • AIn its slot under the cash tray right away
   • BIn your apron pocket
   • COn the ledge or drawer top, in view
   • DIn the customer's hand
   Pokaż odpowiedź

   Odpowiedź: C. On the ledge or drawer top, in view

   Keeping the note in view until the change is given settles any question about which note the customer handed you.

2. Pytanie 2 z 16

   What should you say when a customer hands you cash for a purchase?

   • AThe customer's change before you count it out
   • BThe amount given, such as "Out of fifty"
   • COnly "Thank you"
   • DNothing, so you can count the change faster
   Pokaż odpowiedź

   Odpowiedź: B. The amount given, such as "Out of fifty"

   Saying the amount given out loud lets you and the customer agree on it before any change is counted.

3. Pytanie 3 z 16

   A cash sale comes to $27.40, and the customer pays with a $50 note. How much change do you give?

   • A$22.60
   • B$22.40
   • C$23.60
   • D$32.60
   Pokaż odpowiedź

   Odpowiedź: A. $22.60

   Change = amount given − total: $50.00 − $27.40 = $22.60.

4. Pytanie 4 z 16

   A cash total is $11.85, and the customer pays with a $20 note. Which set of change is correct and uses the fewest coins and notes?

   • AA $5 note, a $2 coin, a $1 coin, a dime and a nickel
   • BA $5 note, a $2 coin, a $1 coin and a quarter
   • CA $5 note, a $2 coin, a $1 coin and three nickels
   • DA $5 note, three $1 coins, a dime and a nickel
   Pokaż odpowiedź

   Odpowiedź: A. A $5 note, a $2 coin, a $1 coin, a dime and a nickel

   The change is $20.00 − $11.85 = $8.15. $5 + $2 + $1 + 10¢ + 5¢ makes $8.15 with 5 pieces; the other correct sets use more pieces, and the quarter set adds up to $8.25.

5. Pytanie 5 z 16

   What is the "count-up" method of giving change?

   • AAsk the customer to count it while you serve the next person
   • BStart at zero and count up to the total
   • CStart at the total and count up to the amount given
   • DCount the change twice in your head
   Pokaż odpowiedź

   Odpowiedź: C. Start at the total and count up to the amount given

   With the count-up method you say the total, then add each coin and note out loud until you reach the amount given.

6. Pytanie 6 z 16

   A customer pays cash for a total of $24.97 after tax. How much do they pay?

   • A$24.90
   • B$24.95
   • C$25.00
   • D$24.97
   Pokaż odpowiedź

   Odpowiedź: B. $24.95

   Cash totals are rounded to the nearest 5 cents. Amounts ending in 6 or 7 cents round down to 5, so $24.97 becomes $24.95.

7. Pytanie 7 z 16

   A customer pays cash for a total of $41.04 after tax. How much do they pay?

   • A$41.04
   • B$41.10
   • C$41.05
   • D$41.00
   Pokaż odpowiedź

   Odpowiedź: C. $41.05

   An amount ending in 3 or 4 cents rounds up to 5 cents, so $41.04 becomes $41.05.

8. Pytanie 8 z 16

   A cash total is $18.62 after tax. The customer pays with a $20 note. How much change do you give?

   • A$1.40
   • B$1.38
   • C$1.45
   • D$1.35
   Pokaż odpowiedź

   Odpowiedź: A. $1.40

   First round the cash total: 2 cents rounds down, so $18.62 becomes $18.60. Then $20.00 − $18.60 = $1.40.

9. Pytanie 9 z 16

   According to the CRA, when is a cash total rounded to the nearest 5 cents?

   • AOn each item, before tax is added
   • BBefore GST/HST is calculated
   • COnly when the customer asks for it
   • DOn the final amount, after taxes
   Pokaż odpowiedź

   Odpowiedź: D. On the final amount, after taxes

   The CRA says rounding applies only to the final amount payable after taxes. GST is calculated on the total before rounding.

10. Pytanie 10 z 16

    The total is $7.15. The customer hands you a $10 note, then adds a dime and a nickel. How much change do you give?

    • A$2.85
    • B$3.15
    • C$2.70
    • D$3.00
    Pokaż odpowiedź

    Odpowiedź: D. $3.00

    The customer gave $10.15 in all. $10.15 − $7.15 = $3.00, so they get even change.

11. Pytanie 11 z 16

    A customer says they gave you a $50 note, but you think it was a $20, and the note is already in the drawer. What should you do?

    • APay the difference from your own wallet
    • BGive change for $50 to keep the customer happy
    • CCall a supervisor to check the till
    • DTell the customer they are wrong and serve the next person
    Pokaż odpowiedź

    Odpowiedź: C. Call a supervisor to check the till

    A supervisor can count the till to settle the question. Keeping the note on the ledge until the change is given helps prevent this problem.

12. Pytanie 12 z 16

    Why should you count the change back to the customer instead of handing it over in one pile?

    • ABecause the POS requires a spoken count
    • BSo the customer has to count it at home
    • CSo the line moves more slowly
    • DSo the customer can check it right away
    Pokaż odpowiedź

    Odpowiedź: D. So the customer can check it right away

    Counting change back out loud lets both of you check the amount before the customer leaves.

13. Pytanie 13 z 16

    Your till is running low on $5 notes and coins. What should you do?

    • AUse money from your own wallet
    • BTake change from a co-worker's till
    • CAsk a supervisor for change from the safe
    • DAsk every customer for exact change only
    Pokaż odpowiedź

    Odpowiedź: C. Ask a supervisor for change from the safe

    Change orders come from the safe through your supervisor, so every till still balances at closing.

14. Pytanie 14 z 16

    It is busy, and a customer pays with a $5 note. What does the Bank of Canada advise about checking notes?

    • ACheck notes only when the line is short
    • BCheck only $50 and $100 notes
    • CCheck only notes that look worn
    • DCheck all notes, both large and small
    Pokaż odpowiedź

    Odpowiedź: D. Check all notes, both large and small

    The Bank of Canada says to check the security features of all notes, large and small.

15. Pytanie 15 z 16

    When you look at a polymer note, what should the numbers in and around the large window show?

    • AA different value on each side
    • BThe serial number of the note
    • CThe year the note was printed
    • DThe same value as the note
    Pokaż odpowiedź

    Odpowiedź: D. The same value as the note

    The Bank of Canada says the numbers in and around the window should match the note's value.

16. Pytanie 16 z 16

    During the "feel" check, what in or around the large window of a polymer note should feel slightly raised?

    • AThe serial number
    • BThe word "Canada"
    • CThe whole clear window
    • DThe edges of the note
    Pokaż odpowiedź

    Odpowiedź: B. The word "Canada"

    The Bank of Canada says the word "Canada" in or around the large window should feel slightly raised.

Klawiatura: 1–4, aby odpowiedzieć, Enter – następne pytanie.