Cashier and POS Fundamentals Course: Taking cash and making change

1. Pergunta 1 de 16

   A customer pays with a $20 note. Where should the note stay until you have handed over the change?

   • AIn its slot under the cash tray right away
   • BIn your apron pocket
   • COn the ledge or drawer top, in view
   • DIn the customer's hand
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   Resposta: C. On the ledge or drawer top, in view

   Keeping the note in view until the change is given settles any question about which note the customer handed you.

2. Pergunta 2 de 16

   What should you say when a customer hands you cash for a purchase?

   • AThe customer's change before you count it out
   • BThe amount given, such as "Out of fifty"
   • COnly "Thank you"
   • DNothing, so you can count the change faster
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   Resposta: B. The amount given, such as "Out of fifty"

   Saying the amount given out loud lets you and the customer agree on it before any change is counted.

3. Pergunta 3 de 16

   A cash sale comes to $27.40, and the customer pays with a $50 note. How much change do you give?

   • A$22.60
   • B$22.40
   • C$23.60
   • D$32.60
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   Resposta: A. $22.60

   Change = amount given − total: $50.00 − $27.40 = $22.60.

4. Pergunta 4 de 16

   A cash total is $11.85, and the customer pays with a $20 note. Which set of change is correct and uses the fewest coins and notes?

   • AA $5 note, a $2 coin, a $1 coin, a dime and a nickel
   • BA $5 note, a $2 coin, a $1 coin and a quarter
   • CA $5 note, a $2 coin, a $1 coin and three nickels
   • DA $5 note, three $1 coins, a dime and a nickel
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   Resposta: A. A $5 note, a $2 coin, a $1 coin, a dime and a nickel

   The change is $20.00 − $11.85 = $8.15. $5 + $2 + $1 + 10¢ + 5¢ makes $8.15 with 5 pieces; the other correct sets use more pieces, and the quarter set adds up to $8.25.

5. Pergunta 5 de 16

   What is the "count-up" method of giving change?

   • AAsk the customer to count it while you serve the next person
   • BStart at zero and count up to the total
   • CStart at the total and count up to the amount given
   • DCount the change twice in your head
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   Resposta: C. Start at the total and count up to the amount given

   With the count-up method you say the total, then add each coin and note out loud until you reach the amount given.

6. Pergunta 6 de 16

   A customer pays cash for a total of $24.97 after tax. How much do they pay?

   • A$24.90
   • B$24.95
   • C$25.00
   • D$24.97
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   Resposta: B. $24.95

   Cash totals are rounded to the nearest 5 cents. Amounts ending in 6 or 7 cents round down to 5, so $24.97 becomes $24.95.

7. Pergunta 7 de 16

   A customer pays cash for a total of $41.04 after tax. How much do they pay?

   • A$41.04
   • B$41.10
   • C$41.05
   • D$41.00
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   Resposta: C. $41.05

   An amount ending in 3 or 4 cents rounds up to 5 cents, so $41.04 becomes $41.05.

8. Pergunta 8 de 16

   A cash total is $18.62 after tax. The customer pays with a $20 note. How much change do you give?

   • A$1.40
   • B$1.38
   • C$1.45
   • D$1.35
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   Resposta: A. $1.40

   First round the cash total: 2 cents rounds down, so $18.62 becomes $18.60. Then $20.00 − $18.60 = $1.40.

9. Pergunta 9 de 16

   According to the CRA, when is a cash total rounded to the nearest 5 cents?

   • AOn each item, before tax is added
   • BBefore GST/HST is calculated
   • COnly when the customer asks for it
   • DOn the final amount, after taxes
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   Resposta: D. On the final amount, after taxes

   The CRA says rounding applies only to the final amount payable after taxes. GST is calculated on the total before rounding.

10. Pergunta 10 de 16

    The total is $7.15. The customer hands you a $10 note, then adds a dime and a nickel. How much change do you give?

    • A$2.85
    • B$3.15
    • C$2.70
    • D$3.00
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    Resposta: D. $3.00

    The customer gave $10.15 in all. $10.15 − $7.15 = $3.00, so they get even change.

11. Pergunta 11 de 16

    A customer says they gave you a $50 note, but you think it was a $20, and the note is already in the drawer. What should you do?

    • APay the difference from your own wallet
    • BGive change for $50 to keep the customer happy
    • CCall a supervisor to check the till
    • DTell the customer they are wrong and serve the next person
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    Resposta: C. Call a supervisor to check the till

    A supervisor can count the till to settle the question. Keeping the note on the ledge until the change is given helps prevent this problem.

12. Pergunta 12 de 16

    Why should you count the change back to the customer instead of handing it over in one pile?

    • ABecause the POS requires a spoken count
    • BSo the customer has to count it at home
    • CSo the line moves more slowly
    • DSo the customer can check it right away
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    Resposta: D. So the customer can check it right away

    Counting change back out loud lets both of you check the amount before the customer leaves.

13. Pergunta 13 de 16

    Your till is running low on $5 notes and coins. What should you do?

    • AUse money from your own wallet
    • BTake change from a co-worker's till
    • CAsk a supervisor for change from the safe
    • DAsk every customer for exact change only
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    Resposta: C. Ask a supervisor for change from the safe

    Change orders come from the safe through your supervisor, so every till still balances at closing.

14. Pergunta 14 de 16

    It is busy, and a customer pays with a $5 note. What does the Bank of Canada advise about checking notes?

    • ACheck notes only when the line is short
    • BCheck only $50 and $100 notes
    • CCheck only notes that look worn
    • DCheck all notes, both large and small
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    Resposta: D. Check all notes, both large and small

    The Bank of Canada says to check the security features of all notes, large and small.

15. Pergunta 15 de 16

    When you look at a polymer note, what should the numbers in and around the large window show?

    • AA different value on each side
    • BThe serial number of the note
    • CThe year the note was printed
    • DThe same value as the note
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    Resposta: D. The same value as the note

    The Bank of Canada says the numbers in and around the window should match the note's value.

16. Pergunta 16 de 16

    During the "feel" check, what in or around the large window of a polymer note should feel slightly raised?

    • AThe serial number
    • BThe word "Canada"
    • CThe whole clear window
    • DThe edges of the note
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    Resposta: B. The word "Canada"

    The Bank of Canada says the word "Canada" in or around the large window should feel slightly raised.

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