Cashier and POS Fundamentals Course: Taking cash and making change

1. Vraag 1 van 16

   A customer pays with a $20 note. Where should the note stay until you have handed over the change?

   • AIn its slot under the cash tray right away
   • BIn your apron pocket
   • COn the ledge or drawer top, in view
   • DIn the customer's hand
   Toon antwoord

   Antwoord: C. On the ledge or drawer top, in view

   Keeping the note in view until the change is given settles any question about which note the customer handed you.

2. Vraag 2 van 16

   What should you say when a customer hands you cash for a purchase?

   • AThe customer's change before you count it out
   • BThe amount given, such as "Out of fifty"
   • COnly "Thank you"
   • DNothing, so you can count the change faster
   Toon antwoord

   Antwoord: B. The amount given, such as "Out of fifty"

   Saying the amount given out loud lets you and the customer agree on it before any change is counted.

3. Vraag 3 van 16

   A cash sale comes to $27.40, and the customer pays with a $50 note. How much change do you give?

   • A$22.60
   • B$22.40
   • C$23.60
   • D$32.60
   Toon antwoord

   Antwoord: A. $22.60

   Change = amount given − total: $50.00 − $27.40 = $22.60.

4. Vraag 4 van 16

   A cash total is $11.85, and the customer pays with a $20 note. Which set of change is correct and uses the fewest coins and notes?

   • AA $5 note, a $2 coin, a $1 coin, a dime and a nickel
   • BA $5 note, a $2 coin, a $1 coin and a quarter
   • CA $5 note, a $2 coin, a $1 coin and three nickels
   • DA $5 note, three $1 coins, a dime and a nickel
   Toon antwoord

   Antwoord: A. A $5 note, a $2 coin, a $1 coin, a dime and a nickel

   The change is $20.00 − $11.85 = $8.15. $5 + $2 + $1 + 10¢ + 5¢ makes $8.15 with 5 pieces; the other correct sets use more pieces, and the quarter set adds up to $8.25.

5. Vraag 5 van 16

   What is the "count-up" method of giving change?

   • AAsk the customer to count it while you serve the next person
   • BStart at zero and count up to the total
   • CStart at the total and count up to the amount given
   • DCount the change twice in your head
   Toon antwoord

   Antwoord: C. Start at the total and count up to the amount given

   With the count-up method you say the total, then add each coin and note out loud until you reach the amount given.

6. Vraag 6 van 16

   A customer pays cash for a total of $24.97 after tax. How much do they pay?

   • A$24.90
   • B$24.95
   • C$25.00
   • D$24.97
   Toon antwoord

   Antwoord: B. $24.95

   Cash totals are rounded to the nearest 5 cents. Amounts ending in 6 or 7 cents round down to 5, so $24.97 becomes $24.95.

7. Vraag 7 van 16

   A customer pays cash for a total of $41.04 after tax. How much do they pay?

   • A$41.04
   • B$41.10
   • C$41.05
   • D$41.00
   Toon antwoord

   Antwoord: C. $41.05

   An amount ending in 3 or 4 cents rounds up to 5 cents, so $41.04 becomes $41.05.

8. Vraag 8 van 16

   A cash total is $18.62 after tax. The customer pays with a $20 note. How much change do you give?

   • A$1.40
   • B$1.38
   • C$1.45
   • D$1.35
   Toon antwoord

   Antwoord: A. $1.40

   First round the cash total: 2 cents rounds down, so $18.62 becomes $18.60. Then $20.00 − $18.60 = $1.40.

9. Vraag 9 van 16

   According to the CRA, when is a cash total rounded to the nearest 5 cents?

   • AOn each item, before tax is added
   • BBefore GST/HST is calculated
   • COnly when the customer asks for it
   • DOn the final amount, after taxes
   Toon antwoord

   Antwoord: D. On the final amount, after taxes

   The CRA says rounding applies only to the final amount payable after taxes. GST is calculated on the total before rounding.

10. Vraag 10 van 16

    The total is $7.15. The customer hands you a $10 note, then adds a dime and a nickel. How much change do you give?

    • A$2.85
    • B$3.15
    • C$2.70
    • D$3.00
    Toon antwoord

    Antwoord: D. $3.00

    The customer gave $10.15 in all. $10.15 − $7.15 = $3.00, so they get even change.

11. Vraag 11 van 16

    A customer says they gave you a $50 note, but you think it was a $20, and the note is already in the drawer. What should you do?

    • APay the difference from your own wallet
    • BGive change for $50 to keep the customer happy
    • CCall a supervisor to check the till
    • DTell the customer they are wrong and serve the next person
    Toon antwoord

    Antwoord: C. Call a supervisor to check the till

    A supervisor can count the till to settle the question. Keeping the note on the ledge until the change is given helps prevent this problem.

12. Vraag 12 van 16

    Why should you count the change back to the customer instead of handing it over in one pile?

    • ABecause the POS requires a spoken count
    • BSo the customer has to count it at home
    • CSo the line moves more slowly
    • DSo the customer can check it right away
    Toon antwoord

    Antwoord: D. So the customer can check it right away

    Counting change back out loud lets both of you check the amount before the customer leaves.

13. Vraag 13 van 16

    Your till is running low on $5 notes and coins. What should you do?

    • AUse money from your own wallet
    • BTake change from a co-worker's till
    • CAsk a supervisor for change from the safe
    • DAsk every customer for exact change only
    Toon antwoord

    Antwoord: C. Ask a supervisor for change from the safe

    Change orders come from the safe through your supervisor, so every till still balances at closing.

14. Vraag 14 van 16

    It is busy, and a customer pays with a $5 note. What does the Bank of Canada advise about checking notes?

    • ACheck notes only when the line is short
    • BCheck only $50 and $100 notes
    • CCheck only notes that look worn
    • DCheck all notes, both large and small
    Toon antwoord

    Antwoord: D. Check all notes, both large and small

    The Bank of Canada says to check the security features of all notes, large and small.

15. Vraag 15 van 16

    When you look at a polymer note, what should the numbers in and around the large window show?

    • AA different value on each side
    • BThe serial number of the note
    • CThe year the note was printed
    • DThe same value as the note
    Toon antwoord

    Antwoord: D. The same value as the note

    The Bank of Canada says the numbers in and around the window should match the note's value.

16. Vraag 16 van 16

    During the "feel" check, what in or around the large window of a polymer note should feel slightly raised?

    • AThe serial number
    • BThe word "Canada"
    • CThe whole clear window
    • DThe edges of the note
    Toon antwoord

    Antwoord: B. The word "Canada"

    The Bank of Canada says the word "Canada" in or around the large window should feel slightly raised.

Toetsenbord: 1–4 om te antwoorden, Enter voor de volgende vraag.