Cashier and POS Fundamentals Course: Age-restricted sales and escalation

1. Pytanie 1 z 17

   Under the federal Tobacco and Vaping Products Act, when does a seller have a defence for selling to someone under 18?

   • AIf they asked for and saw approved ID and reasonably believed it was real
   • BIf the product was for someone else
   • CIf the buyer said they were over 18
   • DIf the buyer looked over 25
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   Odpowiedź: A. If they asked for and saw approved ID and reasonably believed it was real

   Section 8(2) gives a defence if the seller asked for and was shown prescribed ID and believed on reasonable grounds it was authentic.

2. Pytanie 2 z 17

   Under the federal Tobacco and Vaping Products Act, where is it banned to furnish tobacco or vaping products to a young person?

   • AOnly after 10 p.m.
   • BOnly inside a convenience store or gas station
   • COnly on school grounds
   • DIn a public place or one the public can enter
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   Odpowiedź: D. In a public place or one the public can enter

   Section 8(1) bans furnishing these products to a young person in a public place or a place to which the public has access, such as a store.

3. Pytanie 3 z 17

   According to Health Canada, what is the minimum age to buy cannabis in Alberta?

   • A21
   • B20
   • C18
   • D19
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   Odpowiedź: C. 18

   Health Canada lists Alberta's minimum age for cannabis as 18. Most other provinces and territories use 19.

4. Pytanie 4 z 17

   According to Health Canada, what is the minimum age to buy cannabis in most provinces and territories?

   • A18
   • B25
   • C19
   • D21
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   Odpowiedź: C. 19

   Health Canada lists 19 for most provinces and territories. Alberta is 18 and Quebec is 21.

5. Pytanie 5 z 17

   Who can raise the minimum age for buying cannabis?

   • AEach store owner or franchise
   • BThe cashier on duty
   • CEach city council
   • DEach province and territory
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   Odpowiedź: D. Each province and territory

   Health Canada says provinces and territories can add restrictions, including raising the minimum age.

6. Pytanie 6 z 17

   You scan a pack of beer, and the POS asks for the customer's birth date. What should you do?

   • ACheck their ID and enter the date shown on it
   • BAsk the customer to type their own birth date
   • CEnter any old date to clear the prompt
   • DSkip the prompt because the customer looks old enough
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   Odpowiedź: A. Check their ID and enter the date shown on it

   The prompt is there to make you check age. Entering a made-up date defeats the check and could lead to an illegal sale.

7. Pytanie 7 z 17

   Today is March 3, 2027. The legal age for a product is 19. The customer's ID shows a birth date of March 4, 2008. Can you sell it?

   • ANo, they are 18 until tomorrow
   • BNo, they are only 17
   • CYes, they turn 19 later this year
   • DYes, they are 19 today
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   Odpowiedź: A. No, they are 18 until tomorrow

   Born March 4, 2008, the customer turns 19 on March 4, 2027. On March 3 they are still 18.

8. Pytanie 8 z 17

   Today is June 30, 2027. In Alberta, the customer wants to buy cannabis. Their ID shows a birth date of June 30, 2009. Can you sell it?

   • AYes, but only if a supervisor signs
   • BYes, they turn 18 today
   • CNo, they are only 17
   • DNo, they must wait until tomorrow
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   Odpowiedź: B. Yes, they turn 18 today

   A person born June 30, 2009 turns 18 on June 30, 2027. Alberta's minimum age for cannabis is 18.

9. Pytanie 9 z 17

   A customer has no ID for a pack of cigarettes, and you must refuse. What is the best way to say it?

   • A"You look too young to be smoking."
   • B"Sorry, I can't sell this without valid ID."
   • C"Come back with an adult."
   • D"I think you're lying about your age."
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   Odpowiedź: B. "Sorry, I can't sell this without valid ID."

   Keep the refusal short and polite, and point to the rule rather than the person.

10. Pytanie 10 z 17

    What does it mean to escalate a problem at the till?

    • ATo pass it to someone with more authority
    • BTo ignore the problem until your shift ends
    • CTo raise your voice so the customer listens
    • DTo give the customer whatever they want
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    Odpowiedź: A. To pass it to someone with more authority

    Escalating means getting the right person involved when a problem is beyond what you can or should decide.

11. Pytanie 11 z 17

    An upset customer is raising their voice about a refund you cannot give. What should you do first?

    • AStay calm, listen and offer a supervisor
    • BRaise your voice to match theirs so they hear
    • CWalk away without saying anything
    • DGive the refund to end the argument
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    Odpowiedź: A. Stay calm, listen and offer a supervisor

    Calm listening helps lower tension. CCOHS says training should cover how to de-escalate conflict and when to contact security or police.

12. Pytanie 12 z 17

    A customer threatens to hurt you. What comes first?

    • AArguing until they calm down
    • BGrabbing the customer's arm
    • CFinishing the sale so the line keeps moving
    • DYour safety: move away and get help
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    Odpowiedź: D. Your safety: move away and get help

    Safety comes before the sale. Know when to contact security or police, and call 911 in an emergency.

13. Pytanie 13 z 17

    Why does CCOHS list cashiers among workers at higher risk of workplace violence?

    • AThey wear store uniforms
    • BThey use computers all day
    • CThey handle money
    • DThey stand for long shifts
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    Odpowiedź: C. They handle money

    CCOHS lists handling money, valuables or prescription drugs, as cashiers do, as a risk factor for violence.

14. Pytanie 14 z 17

    A customer swore at you, but no one was hurt. Should you report it?

    • ANo, it could get you in trouble
    • BOnly if the customer comes back
    • CYes, all incidents should be reported
    • DNo, only incidents with injuries need a report
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    Odpowiedź: C. Yes, all incidents should be reported

    CCOHS says workplace policies should encourage reporting of all incidents, including from witnesses, with no reprisals for good-faith reports.

15. Pytanie 15 z 17

    You see a person leave the store with goods they did not pay for. What should a cashier do?

    • ARun after them and grab the bag before they reach a car
    • BLock the doors with the person inside
    • CDon't chase; tell a supervisor or security
    • DCharge the next customer for the goods
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    Odpowiedź: C. Don't chase; tell a supervisor or security

    Chasing or grabbing puts you at risk. Report details such as appearance and direction to the right person.

16. Pytanie 16 z 17

    A customer asks you to lower a price "just this once" without a supervisor's approval. What should you do?

    • ALower it and pay the difference out of your own pocket
    • BLower it, since it is only this one time
    • CLower it, but only by a few dollars at most
    • DSay no politely and call a supervisor if needed
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    Odpowiedź: D. Say no politely and call a supervisor if needed

    Price changes need the right approval. Escalate the request rather than deciding it yourself.

17. Pytanie 17 z 17

    After an incident at the till, when should you write down what happened?

    • AOnly if police ask you to
    • BAfter talking it over with your co-workers first
    • CAt the end of the week
    • DAs soon as it is safe, with facts only
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    Odpowiedź: D. As soon as it is safe, with facts only

    Notes made soon after, with facts only, are the most accurate. Follow your store's incident report process.

Klawiatura: 1–4, aby odpowiedzieć, Enter – następne pytanie.