Fast Food and Food Court Crew Course: Rush hours, stations and teamwork

1. Question 1 of 18

   What is a "rush" in quick service?

   • AWhen a manager visits
   • BA short period, such as lunch, when orders come in much faster than usual
   • CThe first hour after opening, every day, no matter how many customers come in
   • DThe time spent cleaning at closing
   Show answer

   Answer: B. A short period, such as lunch, when orders come in much faster than usual

   A rush is a busy spell, often at lunch or dinner, when orders pour in.

2. Question 2 of 18

   Which is a good thing to do before a rush?

   • ATake your break in the middle of it
   • BTurn off a fryer to save energy
   • CStart a deep clean of the fryer
   • DStock cups, lids, bags and sauces at your station
   Show answer

   Answer: D. Stock cups, lids, bags and sauces at your station

   Stocking your station before the rush means you do not have to stop once orders pour in.

3. Question 3 of 18

   How much food should you cook or prep before the rush?

   • AAs much as possible, so nothing runs out, even if it sits past its holding time
   • BThe level your manager sets, staying within holding times
   • CEnough for the whole day
   • DNone; cook only after each order
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   Answer: B. The level your manager sets, staying within holding times

   Too much food runs past its holding time; too little slows the line. Follow the manager's level.

4. Question 4 of 18

   What does the expediter (expo) do?

   • ACleans the seating area
   • BTakes payments at the drive-thru
   • CChecks each finished order against the ticket and hands it out
   • DCooks the fries
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   Answer: C. Checks each finished order against the ticket and hands it out

   The expo is the last check before an order goes to the customer.

5. Question 5 of 18

   What does the assembler station do?

   • ATakes orders at the counter
   • BBuilds sandwiches, wraps and bowls from the order screen
   • CPours and lids drinks
   • DCollects garbage from the food court
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   Answer: B. Builds sandwiches, wraps and bowls from the order screen

   The assembler puts items together following the order screen.

6. Question 6 of 18

   You are ahead on your station during a rush. What should you do?

   • AStart a long cleaning job without asking
   • BWait until someone notices
   • CLeave the station to take a break
   • DTell the lead you can help someone else
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   Answer: D. Tell the lead you can help someone else

   Stay on your station unless moved, but let the lead know you have time to help.

7. Question 7 of 18

   What does a coworker mean when they call "Behind!"?

   • AYou are behind on your orders
   • BA customer is waiting behind the counter
   • CThey need you to step back
   • DThey are walking behind you
   Show answer

   Answer: D. They are walking behind you

   "Behind!" warns you that someone is passing behind you, so you do not turn or step back into them.

8. Question 8 of 18

   What should you say to confirm you got an instruction?

   • A"Hot!"
   • B"Corner!"
   • C"Heard!"
   • D"Behind!"
   Show answer

   Answer: C. "Heard!"

   "Heard!" tells the person that you received the instruction.

9. Question 9 of 18

   When should you call "Sharp!"?

   • AWhen you go on break
   • BWhen a customer is waiting
   • CWhen you carry a knife or blade
   • DWhen food is ready
   Show answer

   Answer: C. When you carry a knife or blade

   "Sharp!" warns others that you are carrying a knife or blade.

10. Question 10 of 18

    When should you ask for help during a rush?

    • AOnly when you have five orders waiting
    • BAs soon as you start falling behind
    • CNever; it slows others down
    • DAfter the rush is over
    Show answer

    Answer: B. As soon as you start falling behind

    Asking early lets the lead move help to you before orders pile up.

11. Question 11 of 18

    Why should accuracy come first during a rush?

    • ABecause speed does not matter at all
    • BBecause remakes are free
    • CBecause customers never check their orders
    • DOne remake can hold up the next several orders
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    Answer: D. One remake can hold up the next several orders

    A mistake costs extra time to fix and delays everyone after it.

12. Question 12 of 18

    A customer has been waiting longer than usual. What is the best thing to do?

    • ABlame the cooks
    • BAvoid eye contact until the food is ready
    • CAcknowledge them and give an honest time
    • DTell them it will be ready "any second" every minute
    Show answer

    Answer: C. Acknowledge them and give an honest time

    Customers who are waiting want to know what is happening; an honest update keeps their trust.

13. Question 13 of 18

    In Ontario, what is the longest you can work in a row before you must get a 30-minute eating period?

    • AEight hours
    • BSix hours
    • CFour hours
    • DFive hours
    Show answer

    Answer: D. Five hours

    Ontario's Employment Standards Act says you must not work more than five hours in a row without a 30-minute eating period.

14. Question 14 of 18

    In Ontario, is the 30-minute eating period paid?

    • AIt is paid only during rush hours, when you are likely to be called back early
    • BIt is always paid
    • CIt is unpaid unless your employment contract says otherwise
    • DIt is paid only on weekends
    Show answer

    Answer: C. It is unpaid unless your employment contract says otherwise

    Ontario says meal breaks are unpaid unless the employment contract requires payment.

15. Question 15 of 18

    In Alberta, a worker has an 8-hour shift. What is the minimum break?

    • ANo break
    • BOne 30-minute break
    • CTwo 30-minute breaks
    • DOne 15-minute break
    Show answer

    Answer: B. One 30-minute break

    Alberta gives at least one 30-minute break for shifts of more than 5 hours and less than 10.

16. Question 16 of 18

    In Alberta, when must a break be paid?

    • AWhen the employer restricts what you do, such as not letting you leave
    • BOnly if you ask for it to be paid
    • COnly on statutory holidays
    • DNever
    Show answer

    Answer: A. When the employer restricts what you do, such as not letting you leave

    Alberta lets the employer decide, but a break must be paid if the employer restricts the employee's activities.

17. Question 17 of 18

    Which habit helps manage stress during a rush?

    • ASkip water so you do not need the washroom
    • BLook at the whole line and count every customer so you know how far behind you are
    • CFocus on the order in front of you and keep your voice calm
    • DShout so the crew works faster
    Show answer

    Answer: C. Focus on the order in front of you and keep your voice calm

    Focusing on one order at a time and staying calm keeps you and the crew steady.

18. Question 18 of 18

    What should the crew do right after a rush?

    • ARestock, clean and talk about what went well and what to change
    • BTurn off all the equipment
    • CLeave everything for the next shift
    • DTake a group break with the counter empty, then deal with the mess at closing
    Show answer

    Answer: A. Restock, clean and talk about what went well and what to change

    After a rush, getting ready for the next one and learning from this one keeps service strong.

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