Fast Food and Food Court Crew Course: Hot equipment and tough customers

1. Question 1 of 18

   According to CCOHS, which three basic rights do workers in Canada have under health and safety law?

   • ATo a raise, a bonus and a promotion
   • BTo choose shifts, to choose stations and to take breaks
   • CTo strike, to sue and to quit
   • DThe rights to know, to participate and to refuse unsafe work
   Show answer

   Answer: D. The rights to know, to participate and to refuse unsafe work

   CCOHS describes the right to know, the right to participate and the right to refuse unsafe work.

2. Question 2 of 18

   You believe a task is unsafe. What is usually the first step?

   • ATell your supervisor
   • BDo the task faster to get it over with
   • CLeave without telling anyone
   • DPost about it online
   Show answer

   Answer: A. Tell your supervisor

   Refusal steps differ by province and territory, but the first step is usually to report the problem to your employer or supervisor.

3. Question 3 of 18

   Why should you shake ice off frozen food before frying it?

   • AIt makes the fries cook too fast
   • BIce makes the food taste bland
   • CWater makes hot oil spit and splash
   • DThe fryer timer will not start
   Show answer

   Answer: C. Water makes hot oil spit and splash

   Water and hot oil do not mix; water makes the oil spit and can cause burns.

4. Question 4 of 18

   Which of these makes a grease fire worse?

   • ACovering it with the fryer lid, if trained
   • BGetting everyone out and calling for help
   • CTurning off the heat, if it is safe
   • DPouring water on it
   Show answer

   Answer: D. Pouring water on it

   Never put water on a grease fire. Turn off the heat if safe, and use the lid or suppression system only if trained.

5. Question 5 of 18

   How should you open a microwaved container with a lid?

   • AAway from your face, so the steam can escape
   • BToward your face, to check the smell
   • CQuickly, with your bare hand flat over the top to hold in the heat
   • DOnly after shaking it
   Show answer

   Answer: A. Away from your face, so the steam can escape

   Steam can burn. Open lids and steamers away from your face.

6. Question 6 of 18

   According to CCOHS, when should spills on the floor be cleaned?

   • AWhen the manager notices
   • BAfter the rush
   • CAt the end of the shift
   • DRight away
   Show answer

   Answer: D. Right away

   CCOHS advises cleaning spills immediately to reduce the risk of slips and falls.

7. Question 7 of 18

   Why take extra care when walking in a walk-in cooler or freezer?

   • AThe lights are always off
   • BThere is no door handle
   • CCondensation can make the floor slippery
   • DThe floor is heated
   Show answer

   Answer: C. Condensation can make the floor slippery

   CCOHS notes that condensation can make floors in walk-in coolers and freezers slippery.

8. Question 8 of 18

   What should you wear if a cleaning chemical could splash near your eyes?

   • ASunglasses
   • BA hairnet
   • CGoggles or a face shield
   • DNothing, if you work quickly
   Show answer

   Answer: C. Goggles or a face shield

   CCOHS says eye protection may be needed when chemicals could splash near the eyes.

9. Question 9 of 18

   Which footwear is best for quick-service work?

   • AClosed, slip-resistant shoes
   • BOpen sandals
   • CSlippers
   • DAny shoes with smooth soles
   Show answer

   Answer: A. Closed, slip-resistant shoes

   Closed, slip-resistant shoes protect against hot spills and slippery floors.

10. Question 10 of 18

    An angry customer is shouting about a wrong order. Which phrase does CCOHS advise you NOT to use?

    • A"I can see why that's frustrating."
    • B"Here's what I can do for you."
    • C"Calm down."
    • D"I'm sorry, let me fix that now."
    Show answer

    Answer: C. "Calm down."

    CCOHS advises against telling a person to relax or calm down, as it can make things worse.

11. Question 11 of 18

    According to CCOHS, how should you stand when talking with an angry person?

    • AWith your hands on your hips
    • BAs close as possible, to show you care
    • CDirectly face to face, very close
    • DAbout one metre away, at an angle
    Show answer

    Answer: D. About one metre away, at an angle

    CCOHS suggests keeping about one metre of space and standing at an angle rather than straight on.

12. Question 12 of 18

    A customer keeps swearing at you after you have asked them to stop. What should you do?

    • AKeep serving them as if nothing happened
    • BEnd the conversation and get your manager
    • CPromise them a free meal to stop
    • DSwear back so they understand
    Show answer

    Answer: B. End the conversation and get your manager

    If abuse continues after you set a limit, end the interaction and get your manager.

13. Question 13 of 18

    During an argument, a customer pulls out a knife. What should you do?

    • AGet to safety and call 911 right away
    • BTry to take the knife away
    • CFinish their order first
    • DKeep arguing calmly
    Show answer

    Answer: A. Get to safety and call 911 right away

    Call police right away if weapons are involved. Your safety comes first.

14. Question 14 of 18

    In British Columbia, what must an employer have for a worker who is alone, where help would not be readily available?

    • AA camera pointed at the till
    • BNothing, if the worker is over 18
    • COnly a first aid kit
    • DA written procedure to check on them at set times, including at the end of the shift
    Show answer

    Answer: D. A written procedure to check on them at set times, including at the end of the shift

    BC's OHS Regulation requires a written check-in procedure, with contact at set intervals and a check at the end of the shift.

15. Question 15 of 18

    In British Columbia, extra rules apply when a worker is alone in a gas station or other retail store open during late night hours. Which hours are these?

    • A10 p.m. to 7 a.m.
    • B11 p.m. to 6 a.m.
    • CMidnight to 8 a.m.
    • D9 p.m. to 5 a.m.
    Show answer

    Answer: B. 11 p.m. to 6 a.m.

    BC's OHS Regulation defines late night hours as any time between 11:00 p.m. and 6:00 a.m.

16. Question 16 of 18

    Under Ontario's health and safety law, what must an employer's workplace violence program include?

    • AA promise that violence will never happen
    • BSecurity guards at every location
    • CA rule that workers must restrain violent people until the police arrive at the store
    • DWays to summon immediate help and procedures for reporting incidents
    Show answer

    Answer: D. Ways to summon immediate help and procedures for reporting incidents

    Ontario requires a workplace violence program with measures to summon immediate assistance and to report and investigate incidents.

17. Question 17 of 18

    What should you do during a robbery?

    • ARefuse to open the till
    • BTry to grab the robber's bag
    • CChase the robber out of the store
    • DDo what you are asked, stay calm, and do not resist or chase
    Show answer

    Answer: D. Do what you are asked, stay calm, and do not resist or chase

    Your safety is worth more than money or food. Follow your employer's robbery procedure.

18. Question 18 of 18

    A coworker slips in the kitchen but is not hurt. Should it be reported?

    • ANo, only injuries need reporting
    • BYes, report near misses even when no one is hurt
    • COnly if a customer saw it
    • DOnly if it happens twice
    Show answer

    Answer: B. Yes, report near misses even when no one is hurt

    Reporting near misses helps the employer find and fix the cause before someone gets hurt.

Keyboard: 1–4 to answer, Enter for the next question.