Do I need a special licence to drive for deliveries?

You need a valid driver's licence for the vehicle you drive. In Alberta, for example, a Class 5 licence covers most cars, vans and 2-axle trucks; larger vehicles or air brakes need other classes or endorsements. This course does not replace driver training or licensing.

Is my personal car insurance enough for delivery work?

Not always. Tell your insurer how you use the vehicle. In B.C., ICBC has a delivery rate class, and being in the wrong class can leave you personally responsible for the cost of claims.

Can I use my phone's map app while I drive?

Only within provincial rules. In Ontario a phone must be securely mounted, and you may only touch it to make, answer or end a call. In Alberta a GPS must be fixed to the vehicle and set up before you drive, or used by voice. Pull over and park somewhere safe to type or check the app.

What should I do if I am robbed on a delivery?

Do what the robber asks, do not resist and do not chase them. Get to safety, call 911 and report it to your employer.

L’attestation est-elle accréditée ou reconnue officiellement ?

Non. C’est une attestation de réussite privée, uniquement pour vos connaissances. Elle n’est reconnue, accréditée ni approuvée par aucun gouvernement, organisme de délivrance des permis, autorité de réglementation ou établissement d’enseignement, et elle ne remplace aucun permis, aucune certification ni aucune formation exigés par la loi.

Delivery Driver Safety Course 2026

Question 1 sur 25

In Alberta, which vehicles does a Class 5 driver's licence cover?

Only cars, never vans or trucks
Only vehicles under 1,000 kg
Most cars, vans and 2-axle trucks
Any truck, including those with air brakes

Voir la réponse

Réponse: C. Most cars, vans and 2-axle trucks

Alberta's Class 5 licence covers most cars, trucks and vans, including a 2-axle single motor vehicle. Air brakes and larger vehicles need other classes or endorsements.

Question 2 sur 25

In B.C., which ICBC rate class is meant for regular driving for a food delivery app?

Commuting
Delivery
Business
Pleasure

Voir la réponse

Réponse: B. Delivery

ICBC lists a delivery rate class for driving for delivery, such as food delivery apps.

Question 3 sur 25

Under ICBC's pleasure rate class, for how many days in a calendar month may you also drive for delivery?

Up to 2 days
Up to 6 days
Up to 15 days
Every day

Voir la réponse

Réponse: B. Up to 6 days

ICBC says pleasure use allows commuting, business or delivery driving for up to 6 days in a calendar month.

Question 4 sur 25

Why should you tell your insurer that you use your vehicle for deliveries?

Insurers give free winter tires to all delivery drivers in Canada
The wrong rate class could leave you paying for claims yourself
It lets you skip the distracted driving rules while you work
It is only needed if you drive a large truck with air brakes

Voir la réponse

Réponse: B. The wrong rate class could leave you paying for claims yourself

ICBC warns that being in the wrong rate class could affect your coverage and leave you personally responsible for the cost of claims.

Question 5 sur 25

The federal hours-of-service rules define a commercial truck as one with a registered gross vehicle weight over how much?

1,500 kg
25,000 kg
4,500 kg
11,000 kg

Voir la réponse

Réponse: C. 4,500 kg

The Commercial Vehicle Drivers Hours of Service Regulations cover trucks with a registered gross vehicle weight over 4,500 kg that are run by carriers operating beyond one province.

Question 6 sur 25

Under the federal hours-of-service rules, south of 60°N, a truck driver may not drive after how many hours of driving in a day?

8 hours
16 hours
10 hours
13 hours

Voir la réponse

Réponse: D. 13 hours

Section 12 of the Commercial Vehicle Drivers Hours of Service Regulations says that, south of latitude 60°N, a driver may not drive after 13 hours of driving time in a day.

Question 7 sur 25

According to CCOHS, being awake for 17 hours affects you about as much as what?

A blood alcohol level of 0.02
A blood alcohol level of 0.05
A blood alcohol level of 0.08
A blood alcohol level of 0.20

Voir la réponse

Réponse: B. A blood alcohol level of 0.05

CCOHS cites research that 17 hours awake is like a blood alcohol content of 0.05, and 21 hours is like 0.08.

Question 8 sur 25

How much sleep does CCOHS say people need each day?

10 to 12 hours
3 to 4 hours
5 to 6 hours
7 to 9 hours

Voir la réponse

Réponse: D. 7 to 9 hours

CCOHS says studies show we need at least 7 to 9 hours of sleep every day. Too little sleep leads to slower reactions and more mistakes.

Question 9 sur 25

You are stopped at a red light in Ontario. May you hold your phone to check the next delivery?

Yes, the law only applies while the vehicle is actually moving
Yes, as long as the call or message is about work
No, unless the light has already been red for a full minute
No, holding a phone is illegal even when stopped at a light

Voir la réponse

Réponse: D. No, holding a phone is illegal even when stopped at a light

Ontario's distracted driving law applies when you are stopped in traffic or at a red light. Simply holding a phone while driving is against the law.

Question 10 sur 25

In Ontario, how may you use a phone that is securely mounted in your vehicle while driving?

Only to touch a button to make, answer or end a call
To read and quickly reply to customer texts at red lights
To watch a short training video from your employer
To type a new delivery address into the map app

Voir la réponse

Réponse: A. Only to touch a button to make, answer or end a call

Ontario allows a securely mounted phone or GPS, but only to touch or press a button to make, answer or end a call.

Question 11 sur 25

Under Alberta's distracted driving rules, when may a driver use a GPS unit?

Any time you want, as long as you hold it in your left hand only
Only when you are driving slower than 50 km/h in the city
Only while you are stopped at a red light or stop sign
When it is mounted and set up before driving, or used by voice

Voir la réponse

Réponse: D. When it is mounted and set up before driving, or used by voice

Alberta allows a GPS that is affixed to the vehicle and programmed before driving or voice-activated. It cannot be held or adjusted by hand while driving.

Question 12 sur 25

A new order pops up and you need to read the address. What is the safest thing to do?

Read it quickly at the next red light you reach
Pull over and park somewhere safe, then read it
Hold the phone low so other drivers cannot see it
Ask the customer on the phone to read it out to you

Voir la réponse

Réponse: B. Pull over and park somewhere safe, then read it

Ontario advises pulling over and parking somewhere safe before you use your device. A red light still counts as driving.

Question 13 sur 25

Why should parcels and loose items in the vehicle be secured before you drive?

So the vehicle uses less fuel on longer routes
So customers can easily see them through the side window
So they cannot slide around and distract or hurt you
Because all insurers ban loose items in vehicles

Voir la réponse

Réponse: C. So they cannot slide around and distract or hurt you

Road Safety at Work lists loose items as a distraction and advises securing anything inside the vehicle before driving.

Question 14 sur 25

Transport Canada says all-season and summer tires begin to lose traction below what temperature?

0°C
15°C
7°C
-10°C

Voir la réponse

Réponse: C. 7°C

Transport Canada says that at temperatures below 7°C, all-season and summer tires begin to lose traction, so winter tires help.

Question 15 sur 25

What is the best first step to lower the risk of backing up at delivery stops?

Only back up at night when fewer people are outside walking
Turn up the radio so you can hear the backup beeper
Choose pull-through parking so you can drive forward out
Back up faster so you spend less time in reverse gear

Voir la réponse

Réponse: C. Choose pull-through parking so you can drive forward out

Road Safety at Work advises reducing how often you back up, for example by using pull-through parking.

Question 16 sur 25

You must reverse out of a tight driveway. What should you do before you start?

Open your window and listen carefully for anyone moving behind you
Get out and look for people, vehicles and objects behind you
Trust that nobody is there because it is private property
Honk twice to warn anyone nearby, then reverse quickly

Voir la réponse

Réponse: B. Get out and look for people, vehicles and objects behind you

Road Safety at Work says to get out and check the area for people and vehicles that could enter your reversing path.

Question 17 sur 25

Your van has a backup sensor and camera. How should you use them?

Use them along with your mirrors and reverse slowly
Rely on them alone, since they show everything behind
Turn them off, since screens are a distraction
Use them only in daylight when the picture is clear

Voir la réponse

Réponse: A. Use them along with your mirrors and reverse slowly

Road Safety at Work warns not to rely on the backup sensor alone. Check all mirrors and the camera, and reverse slowly, pausing often.

Question 18 sur 25

When you carry a heavy box from the van to a door, where should you hold it?

On one shoulder, turning your back as you walk
High above your head
Close to your body and centred
Out at arm's length

Voir la réponse

Réponse: C. Close to your body and centred

CCOHS advises keeping the load close to and as centred on the body as possible.

Question 19 sur 25

You need to turn to put a parcel on a porch. What does CCOHS advise?

Twist quickly at the waist so it takes less time
Lean sideways and let the parcel drop from your hands
Toss the parcel gently onto the porch from the steps
Turn with your feet instead of twisting your spine

Voir la réponse

Réponse: D. Turn with your feet instead of twisting your spine

CCOHS says to face the load and avoid twisting your spine while lifting or setting the load down.

Question 20 sur 25

A delivery is too heavy and awkward for you to carry safely. What should you do?

Carry it anyway and take a longer rest afterward
Drag it along the ground to the customer's door
Use a hand truck or dolly, or get help from another worker
Leave it on the sidewalk and text the customer to come get it

Voir la réponse

Réponse: C. Use a hand truck or dolly, or get help from another worker

CCOHS advises using suitable lifting equipment whenever possible and sharing heavy loads with other workers.

Question 21 sur 25

A friendly-looking dog is loose in the yard where you must deliver. What is the safest choice?

Do not enter the yard, and follow your company's procedure
Walk in calmly, since friendly-looking dogs do not bite
Run past the dog quickly so it cannot catch you
Offer the dog a little of the customer's food to keep it busy

Voir la réponse

Réponse: A. Do not enter the yard, and follow your company's procedure

Canada Post warns that any dog, no matter how friendly, can bite, and that delivery workers cannot know how a dog will react. Staying out of the yard is the safe choice.

Question 22 sur 25

How does CCOHS describe a person who is working alone?

Someone whose supervisor works in a different city or office
Someone who cannot be seen or heard by another person
Someone who has no supervisor on the company payroll
Someone who works fewer than 20 hours in a week

Voir la réponse

Réponse: B. Someone who cannot be seen or heard by another person

CCOHS says a person is alone at work when they cannot be seen or heard by another person.

Question 23 sur 25

In B.C., what must an employer's written procedure for checking on a worker who works alone include?

A check only on the days when the worker asks for one to be done
A set time between checks and a check at the end of the shift
A check once a month by the joint health and safety committee
A promise that the worker will never be left alone on a shift

Voir la réponse

Réponse: B. A set time between checks and a check at the end of the shift

B.C.'s OHS Regulation section 4.21 requires a written procedure with the time interval between checks and a check at the end of the work shift.

Question 24 sur 25

Someone threatens you and demands the order you are carrying. What should you do?

Fight back, since the order belongs to the customer and not them
Refuse firmly and try to hold on to the order until help comes
Follow them in your vehicle to get their licence plate number
Co-operate, do not chase them, and call 911 when you are safe

Voir la réponse

Réponse: D. Co-operate, do not chase them, and call 911 when you are safe

Police robbery advice says to co-operate, not resist, not chase the robber, and call 911 afterwards.

Question 25 sur 25

Under section 320.16 of the Criminal Code, what must a driver do after a collision with a person or vehicle?

Leave right away if the damage to both vehicles looks small
Stop, give their name and address, and offer help if someone is hurt
Keep driving and report it to the employer at the end of the shift
Drive to the nearest police station first, without stopping at the scene

Voir la réponse

Réponse: B. Stop, give their name and address, and offer help if someone is hurt

Section 320.16 makes it a crime to fail, without reasonable excuse, to stop, give your name and address, and offer help to anyone injured.

Delivery Driver Safety Course 2026

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