Cashier Fraud and Counterfeit Prevention 2026

1. Question 1 sur 25

   Which parts on the front of a Canadian polymer note should feel raised under your fingers?

   • AThe serial number and the signatures on the back
   • BOnly the edges and corners of the note
   • CThe portrait, large number and "Bank of Canada"
   • DThe clear window and the maple leaves around it
   Voir la réponse

   Réponse: C. The portrait, large number and "Bank of Canada"

   The Bank of Canada says the portrait, the large number and the words "Bank of Canada" on the front are raised.

2. Question 2 sur 25

   When you look at the large window of a polymer note, what should the metallic portrait do?

   • AAppear only under a black light
   • BBe printed in plain black ink
   • CShow a different person from the front
   • DMatch the large portrait on the front
   Voir la réponse

   Réponse: D. Match the large portrait on the front

   The metallic portrait in the large window should match the large portrait on the front of the note.

3. Question 3 sur 25

   What should happen when you tilt a genuine polymer note toward you?

   • AThe note curls up and stays folded in half
   • BThe metallic portrait and holograms change colour
   • CThe large number on the front slowly fades away to grey
   • DThe words on the back start to glow brightly
   Voir la réponse

   Réponse: B. The metallic portrait and holograms change colour

   The Bank of Canada's "tilt" check: the metallic portrait and other holographic features should change colour on both sides.

4. Question 4 sur 25

   On the vertical $10 note, what should you see when you flip the note over?

   • AA paper strip printed with the note's serial number
   • BA blank back with no images or text on it
   • CA different dollar value printed on the back
   • DThe front's metallic images, in the same colours
   Voir la réponse

   Réponse: D. The front's metallic images, in the same colours

   On the vertical $10, the metallic elements on the front should repeat on the back in the same colours and detail.

5. Question 5 sur 25

   Which bank notes does the Bank of Canada say you should check?

   • AOnly $50 and $100 notes
   • BOnly notes that look worn
   • CAll notes, large and small
   • DOnly notes from new customers
   Voir la réponse

   Réponse: C. All notes, large and small

   The Bank of Canada says to check all notes, large and small, not just the ones that look unusual.

6. Question 6 sur 25

   A customer hands you a note you think is fake. According to the Bank of Canada's advice for retailers, what should you do first?

   • ATake the note and call them a criminal
   • BLock the door so the person cannot leave
   • CMake sure you are not at risk
   • DTear the note in half in front of them
   Voir la réponse

   Réponse: C. Make sure you are not at risk

   The Bank's first step for retailers is to assess the situation to make sure you are not at risk. Your safety comes before the note.

7. Question 7 sur 25

   It is safe to deal with a suspect note at your till. What does the Bank of Canada advise?

   • AKeep the note and tell the customer to leave the store
   • BPolitely refuse it, explain why and ask for another note
   • CHand it back without saying anything about it
   • DAccept it, then put it under the cash tray for the manager
   Voir la réponse

   Réponse: B. Politely refuse it, explain why and ask for another note

   Politely refuse the note, explain that you suspect it may be counterfeit, ask for another note and check that one too.

8. Question 8 sur 25

   Why does the Bank of Canada tell cashiers to stay courteous with a person who offers a suspect note?

   • AThe store will be paid back for it
   • BBeing polite makes the note legal
   • CThe note is probably real in most cases
   • DThe person may be an innocent victim
   Voir la réponse

   Réponse: D. The person may be an innocent victim

   Be courteous: the person holding the note could be an innocent victim who received it somewhere else.

9. Question 9 sur 25

   While counting the till at closing, you find a note you think is counterfeit. What should you do with it?

   • AThrow it in the garbage
   • BUse it as change for the next customer
   • CKeep it in your wallet
   • DGive it to the local police
   Voir la réponse

   Réponse: D. Give it to the local police

   Give a suspected counterfeit found after a sale to the local police. If it turns out to be genuine, you get it back.

10. Question 10 sur 25

    Your store took a fake $50 by mistake. Will anyone pay the store back?

    • AYes, the store's bank must cover it
    • BYes, the Bank of Canada replaces it
    • CNo, whoever accepts it takes the loss
    • DYes, the police pay the store back for it
    Voir la réponse

    Réponse: C. No, whoever accepts it takes the loss

    The Bank of Canada says whoever accepts a counterfeit, knowingly or not, bears the loss. There is no reimbursement.

11. Question 11 sur 25

    A note is printed with "For Motion Picture Use" and has no clear window. How should a cashier treat it?

    • AAs legal tender worth half its face value
    • BAs real money for a film company
    • CAs counterfeit, so do not accept it
    • DAs a coupon for a discount
    Voir la réponse

    Réponse: C. As counterfeit, so do not accept it

    The Canadian Anti-Fraud Centre warns that novelty and prop notes are treated as counterfeit under Canadian law and often lack security features.

12. Question 12 sur 25

    Under section 452 of the Criminal Code, what is the maximum prison term for knowingly using counterfeit money as if it were real?

    • A2 years
    • B5 years
    • C6 months
    • D14 years
    Voir la réponse

    Réponse: D. 14 years

    Section 452 makes uttering or using counterfeit money an indictable offence punishable by up to 14 years in prison.

13. Question 13 sur 25

    According to the Bank of Canada, does any law require a business to accept cash?

    • AYes, every business must accept cash
    • BYes, but only for amounts under $100
    • CNo, a business can choose how it is paid
    • DOnly stores that sell food must take cash
    Voir la réponse

    Réponse: C. No, a business can choose how it is paid

    The Bank of Canada says there is no law that requires anyone to accept cash. Businesses can choose how they want to be paid.

14. Question 14 sur 25

    A customer offers an old Canadian $2 bill to pay for a coffee. What is true?

    • AIt must be given to police as counterfeit
    • BIt is no longer legal tender, but a bank will redeem it
    • CIt is still legal tender, so the store must accept it
    • DIt is worthless now and should be torn up and thrown out
    Voir la réponse

    Réponse: B. It is no longer legal tender, but a bank will redeem it

    Since January 1, 2021, the $1, $2, $25, $500 and $1,000 notes are no longer legal tender. They keep their face value and can be redeemed through a financial institution or the Bank of Canada.

15. Question 15 sur 25

    Under the Currency Act, a payment made in $1 coins is legal tender up to what amount?

    • A$25
    • B$100
    • C$5
    • D$10
    Voir la réponse

    Réponse: A. $25

    Section 8 of the Currency Act limits a payment in $1 coins to $25. A business may still choose to accept more.

16. Question 16 sur 25

    A cash sale comes to $7.43 after tax. Under the federal rounding guideline, what does the customer pay?

    • A$7.50
    • B$7.40
    • C$7.45
    • D$7.43
    Voir la réponse

    Réponse: C. $7.45

    Cash totals are rounded to the nearest five cents: amounts ending in 3 or 4 cents round up to 5 cents.

17. Question 17 sur 25

    A customer pays a $12.98 total by debit card. How much is charged?

    • A$13.00
    • B$12.98
    • C$13.05
    • D$12.95
    Voir la réponse

    Réponse: B. $12.98

    Rounding applies only to cash. Debit, credit and cheque payments are charged the exact amount.

18. Question 18 sur 25

    A customer offers to type their debit PIN slowly while you watch "to make sure it works." What is right?

    • AWrite the PIN down in case it is needed later
    • BWatch closely so you can help if it fails
    • CEnter the PIN for them to save time
    • DLet them enter it privately and do not look
    Voir la réponse

    Réponse: D. Let them enter it privately and do not look

    Under the Canadian Code of Practice for Consumer Debit Card Services, cardholders must keep their PIN secure and tell it to no one. Staff should never ask for it or watch it being typed.

19. Question 19 sur 25

    A caller says they are from your head office and tells you to activate several gift cards and read them the numbers. What is this?

    • AA known scam called a head office spoof
    • BA normal audit from the head office team
    • CA routine test of the gift card system
    • DA customer service survey
    Voir la réponse

    Réponse: A. A known scam called a head office spoof

    The Canadian Anti-Fraud Centre describes the head office spoof: a fraudster posing as head office asks staff to activate prepaid cards and give them the details.

20. Question 20 sur 25

    You get an urgent email that seems to be from a senior manager asking you to buy gift cards. What should you do?

    • ACheck with the manager using the work directory
    • BForward it to a coworker and let them decide
    • CReply to the email to ask if it is real
    • DBuy the cards fast so you do not get in trouble
    Voir la réponse

    Réponse: A. Check with the manager using the work directory

    The Canadian Anti-Fraud Centre advises checking unusual requests by looking up the person in your work directory and contacting them directly.

21. Question 21 sur 25

    A phone order is paid by credit card, and the caller insists on rush shipping. Why is this a warning sign?

    • APhone orders must always be picked up in person
    • BCredit card companies will not pay for rush shipping costs
    • CStolen card users want the goods before the owner notices
    • DRush shipping is not allowed for any order taken by phone
    Voir la réponse

    Réponse: C. Stolen card users want the goods before the owner notices

    In card-not-present fraud, criminals order with stolen cards and ask for rush shipping. When the real cardholder disputes it, the business must pay back the charge.

22. Question 22 sur 25

    A buyer asks you to charge extra on their credit card and send them the difference to cover shipping. What is likely going on?

    • AA normal way to pay a shipping company
    • BA tax rule for shipping costs
    • CA loyalty program reward
    • DA way to turn a stolen card into cash
    Voir la réponse

    Réponse: D. A way to turn a stolen card into cash

    The Canadian Anti-Fraud Centre warns about this overcharge trick, which lets fraudsters turn stolen credit cards into cash.

23. Question 23 sur 25

    A person buys a pack of gum with a $50 bill, then keeps asking to swap bills while you make change. What scam is this?

    • AA quick change scam
    • BA card skimming scam
    • CA refund scam
    • DA gift card scam
    Voir la réponse

    Réponse: A. A quick change scam

    In a quick change scam, the person pays for a cheap item with a large bill and asks to swap money during the change-making to confuse the cashier into giving too much.

24. Question 24 sur 25

    Why do many stores ask for ID when someone returns an item without a receipt?

    • ATo check the customer's age for all purchases
    • BBecause the law requires ID for every return
    • CTo deter fraud, such as returning stolen goods
    • DTo add the customer to the store's mailing list
    Voir la réponse

    Réponse: C. To deter fraud, such as returning stolen goods

    The federal privacy office notes that retailers ask for ID on returns without a receipt to help confirm the return is legitimate and deter fraud, such as stolen goods being returned.

25. Question 25 sur 25

    Your store has lost money to a fraud. According to the Canadian Anti-Fraud Centre, who should a fraud victim contact as soon as possible?

    • AA newspaper
    • BThe local police
    • CThe Bank of Canada
    • DThe Competition Bureau
    Voir la réponse

    Réponse: B. The local police

    The Canadian Anti-Fraud Centre says fraud victims should contact their local police as soon as possible, and also report the fraud to the Centre.

Clavier : 1–4 pour répondre, Entrée pour la question suivante.