PassEveryTest

Cashier Fraud and Counterfeit Prevention 2026

This course is for cashiers, retail and hospitality staff who take payments in Canada. It covers checking polymer bank notes, what to do with a suspect note, cash and rounding rules, card and gift card scams, and how to report fraud.

  • 课程
  • 加拿大
  • 25道题
  • 核对于2026年10月13日

快速解答

这门免费课程包含约30分钟的课文和一套25道题的测试。得分达到80%或以上即可下载结业证书(私人颁发,未经认证)。 已于2026年10月13日根据官方资料核对。

从课文开始Cashier Fraud and Counterfeit Prevention: Lessons:阅读时间约30分钟。测试中的每道题在课文中都有讲解。

你将学到什么

  • Check polymer bank notes with the feel, look, tilt and flip method
  • Handle a suspected counterfeit safely and courteously
  • Apply legal tender, coin and cash rounding rules at the till
  • Recognize card-not-present fraud and gift card scams aimed at staff
  • Spot quick change and refund scams
  • Report fraud to police and the Canadian Anti-Fraud Centre

得分达到80%或以上即可下载证书。

  1. 第1题,共25题

    Which parts on the front of a Canadian polymer note should feel raised under your fingers?
    显示答案

    答案: C. The portrait, large number and "Bank of Canada"

    The Bank of Canada says the portrait, the large number and the words "Bank of Canada" on the front are raised.

  2. 第2题,共25题

    When you look at the large window of a polymer note, what should the metallic portrait do?
    显示答案

    答案: D. Match the large portrait on the front

    The metallic portrait in the large window should match the large portrait on the front of the note.

  3. 第3题,共25题

    What should happen when you tilt a genuine polymer note toward you?
    显示答案

    答案: B. The metallic portrait and holograms change colour

    The Bank of Canada's "tilt" check: the metallic portrait and other holographic features should change colour on both sides.

  4. 第4题,共25题

    On the vertical $10 note, what should you see when you flip the note over?
    显示答案

    答案: D. The front's metallic images, in the same colours

    On the vertical $10, the metallic elements on the front should repeat on the back in the same colours and detail.

  5. 第5题,共25题

    Which bank notes does the Bank of Canada say you should check?
    显示答案

    答案: C. All notes, large and small

    The Bank of Canada says to check all notes, large and small, not just the ones that look unusual.

  6. 第6题,共25题

    A customer hands you a note you think is fake. According to the Bank of Canada's advice for retailers, what should you do first?
    显示答案

    答案: C. Make sure you are not at risk

    The Bank's first step for retailers is to assess the situation to make sure you are not at risk. Your safety comes before the note.

  7. 第7题,共25题

    It is safe to deal with a suspect note at your till. What does the Bank of Canada advise?
    显示答案

    答案: B. Politely refuse it, explain why and ask for another note

    Politely refuse the note, explain that you suspect it may be counterfeit, ask for another note and check that one too.

  8. 第8题,共25题

    Why does the Bank of Canada tell cashiers to stay courteous with a person who offers a suspect note?
    显示答案

    答案: D. The person may be an innocent victim

    Be courteous: the person holding the note could be an innocent victim who received it somewhere else.

  9. 第9题,共25题

    While counting the till at closing, you find a note you think is counterfeit. What should you do with it?
    显示答案

    答案: D. Give it to the local police

    Give a suspected counterfeit found after a sale to the local police. If it turns out to be genuine, you get it back.

  10. 第10题,共25题

    Your store took a fake $50 by mistake. Will anyone pay the store back?
    显示答案

    答案: C. No, whoever accepts it takes the loss

    The Bank of Canada says whoever accepts a counterfeit, knowingly or not, bears the loss. There is no reimbursement.

  11. 第11题,共25题

    A note is printed with "For Motion Picture Use" and has no clear window. How should a cashier treat it?
    显示答案

    答案: C. As counterfeit, so do not accept it

    The Canadian Anti-Fraud Centre warns that novelty and prop notes are treated as counterfeit under Canadian law and often lack security features.

  12. 第12题,共25题

    Under section 452 of the Criminal Code, what is the maximum prison term for knowingly using counterfeit money as if it were real?
    显示答案

    答案: D. 14 years

    Section 452 makes uttering or using counterfeit money an indictable offence punishable by up to 14 years in prison.

  13. 第13题,共25题

    According to the Bank of Canada, does any law require a business to accept cash?
    显示答案

    答案: C. No, a business can choose how it is paid

    The Bank of Canada says there is no law that requires anyone to accept cash. Businesses can choose how they want to be paid.

  14. 第14题,共25题

    A customer offers an old Canadian $2 bill to pay for a coffee. What is true?
    显示答案

    答案: B. It is no longer legal tender, but a bank will redeem it

    Since January 1, 2021, the $1, $2, $25, $500 and $1,000 notes are no longer legal tender. They keep their face value and can be redeemed through a financial institution or the Bank of Canada.

  15. 第15题,共25题

    Under the Currency Act, a payment made in $1 coins is legal tender up to what amount?
    显示答案

    答案: A. $25

    Section 8 of the Currency Act limits a payment in $1 coins to $25. A business may still choose to accept more.

  16. 第16题,共25题

    A cash sale comes to $7.43 after tax. Under the federal rounding guideline, what does the customer pay?
    显示答案

    答案: C. $7.45

    Cash totals are rounded to the nearest five cents: amounts ending in 3 or 4 cents round up to 5 cents.

  17. 第17题,共25题

    A customer pays a $12.98 total by debit card. How much is charged?
    显示答案

    答案: B. $12.98

    Rounding applies only to cash. Debit, credit and cheque payments are charged the exact amount.

  18. 第18题,共25题

    A customer offers to type their debit PIN slowly while you watch "to make sure it works." What is right?
    显示答案

    答案: D. Let them enter it privately and do not look

    Under the Canadian Code of Practice for Consumer Debit Card Services, cardholders must keep their PIN secure and tell it to no one. Staff should never ask for it or watch it being typed.

  19. 第19题,共25题

    A caller says they are from your head office and tells you to activate several gift cards and read them the numbers. What is this?
    显示答案

    答案: A. A known scam called a head office spoof

    The Canadian Anti-Fraud Centre describes the head office spoof: a fraudster posing as head office asks staff to activate prepaid cards and give them the details.

  20. 第20题,共25题

    You get an urgent email that seems to be from a senior manager asking you to buy gift cards. What should you do?
    显示答案

    答案: A. Check with the manager using the work directory

    The Canadian Anti-Fraud Centre advises checking unusual requests by looking up the person in your work directory and contacting them directly.

  21. 第21题,共25题

    A phone order is paid by credit card, and the caller insists on rush shipping. Why is this a warning sign?
    显示答案

    答案: C. Stolen card users want the goods before the owner notices

    In card-not-present fraud, criminals order with stolen cards and ask for rush shipping. When the real cardholder disputes it, the business must pay back the charge.

  22. 第22题,共25题

    A buyer asks you to charge extra on their credit card and send them the difference to cover shipping. What is likely going on?
    显示答案

    答案: D. A way to turn a stolen card into cash

    The Canadian Anti-Fraud Centre warns about this overcharge trick, which lets fraudsters turn stolen credit cards into cash.

  23. 第23题,共25题

    A person buys a pack of gum with a $50 bill, then keeps asking to swap bills while you make change. What scam is this?
    显示答案

    答案: A. A quick change scam

    In a quick change scam, the person pays for a cheap item with a large bill and asks to swap money during the change-making to confuse the cashier into giving too much.

  24. 第24题,共25题

    Why do many stores ask for ID when someone returns an item without a receipt?
    显示答案

    答案: C. To deter fraud, such as returning stolen goods

    The federal privacy office notes that retailers ask for ID on returns without a receipt to help confirm the return is legitimate and deter fraud, such as stolen goods being returned.

  25. 第25题,共25题

    Your store has lost money to a fraud. According to the Canadian Anti-Fraud Centre, who should a fraud victim contact as soon as possible?
    显示答案

    答案: B. The local police

    The Canadian Anti-Fraud Centre says fraud victims should contact their local police as soon as possible, and also report the fraud to the Centre.

考前须知

  • Whoever accepts a counterfeit note, knowingly or not, takes the loss; there is no reimbursement.
  • The Bank of Canada advises staff to politely refuse a suspect note, ask for another and inform local police.
  • The $1, $2, $25, $500 and $1,000 notes stopped being legal tender on January 1, 2021, but keep their face value.
  • Cash totals are rounded to the nearest 5 cents after tax; debit, credit and cheque payments are not rounded.
  • Fraud victims should contact local police and also report to the Canadian Anti-Fraud Centre at 1-888-495-8501 or online.

常见问题

What should I do if a customer gives me a fake bill?

Make sure you are safe, then politely refuse it, explain why and ask for another note. Suggest the person check it with police, and tell your local police about it.

Does a store have to accept cash?

No. The Bank of Canada says no law requires anyone to accept cash, so each business decides how it takes payment.

How do I round a cash total?

Round the final total after tax to the nearest 5 cents: 1 or 2 cents round down, 3 or 4 round up to 5, 6 or 7 round down to 5, and 8 or 9 round up. Card payments are not rounded.

Head office called and asked me to activate gift cards. Is that normal?

No. The Canadian Anti-Fraud Centre warns this is a common scam. Hang up, check with your manager using contact details from your work directory, and do not give out any card numbers.

这份证书是否经过认证或获得官方认可?

不是。这是一份私人颁发的结业证书,仅用于知识学习。它未获得任何政府、执照发放机构、监管机构或教育机构的认可、认证或批准,也不能替代法律要求的任何执照、资格证书或培训。

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