Cashier Fraud and Counterfeit Prevention 2026
This course is for cashiers, retail and hospitality staff who take payments in Canada. It covers checking polymer bank notes, what to do with a suspect note, cash and rounding rules, card and gift card scams, and how to report fraud.
快速解答
这门免费课程包含约30分钟的课文和一套25道题的测试。得分达到80%或以上即可下载结业证书(私人颁发,未经认证)。 已于2026年10月13日根据官方资料核对。
你将学到什么
- Check polymer bank notes with the feel, look, tilt and flip method
- Handle a suspected counterfeit safely and courteously
- Apply legal tender, coin and cash rounding rules at the till
- Recognize card-not-present fraud and gift card scams aimed at staff
- Spot quick change and refund scams
- Report fraud to police and the Canadian Anti-Fraud Centre
得分达到80%或以上即可下载证书。
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第1题,共25题
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答案: C. The portrait, large number and "Bank of Canada"
The Bank of Canada says the portrait, the large number and the words "Bank of Canada" on the front are raised.
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第2题,共25题
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答案: D. Match the large portrait on the front
The metallic portrait in the large window should match the large portrait on the front of the note.
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第3题,共25题
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答案: B. The metallic portrait and holograms change colour
The Bank of Canada's "tilt" check: the metallic portrait and other holographic features should change colour on both sides.
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第4题,共25题
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答案: D. The front's metallic images, in the same colours
On the vertical $10, the metallic elements on the front should repeat on the back in the same colours and detail.
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第5题,共25题
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答案: C. All notes, large and small
The Bank of Canada says to check all notes, large and small, not just the ones that look unusual.
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第6题,共25题
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答案: C. Make sure you are not at risk
The Bank's first step for retailers is to assess the situation to make sure you are not at risk. Your safety comes before the note.
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第7题,共25题
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答案: B. Politely refuse it, explain why and ask for another note
Politely refuse the note, explain that you suspect it may be counterfeit, ask for another note and check that one too.
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第8题,共25题
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答案: D. The person may be an innocent victim
Be courteous: the person holding the note could be an innocent victim who received it somewhere else.
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第9题,共25题
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答案: D. Give it to the local police
Give a suspected counterfeit found after a sale to the local police. If it turns out to be genuine, you get it back.
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第10题,共25题
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答案: C. No, whoever accepts it takes the loss
The Bank of Canada says whoever accepts a counterfeit, knowingly or not, bears the loss. There is no reimbursement.
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第11题,共25题
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答案: C. As counterfeit, so do not accept it
The Canadian Anti-Fraud Centre warns that novelty and prop notes are treated as counterfeit under Canadian law and often lack security features.
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第12题,共25题
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答案: D. 14 years
Section 452 makes uttering or using counterfeit money an indictable offence punishable by up to 14 years in prison.
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第13题,共25题
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答案: C. No, a business can choose how it is paid
The Bank of Canada says there is no law that requires anyone to accept cash. Businesses can choose how they want to be paid.
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第14题,共25题
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答案: B. It is no longer legal tender, but a bank will redeem it
Since January 1, 2021, the $1, $2, $25, $500 and $1,000 notes are no longer legal tender. They keep their face value and can be redeemed through a financial institution or the Bank of Canada.
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第15题,共25题
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答案: A. $25
Section 8 of the Currency Act limits a payment in $1 coins to $25. A business may still choose to accept more.
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第16题,共25题
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答案: C. $7.45
Cash totals are rounded to the nearest five cents: amounts ending in 3 or 4 cents round up to 5 cents.
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第17题,共25题
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答案: B. $12.98
Rounding applies only to cash. Debit, credit and cheque payments are charged the exact amount.
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第18题,共25题
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答案: D. Let them enter it privately and do not look
Under the Canadian Code of Practice for Consumer Debit Card Services, cardholders must keep their PIN secure and tell it to no one. Staff should never ask for it or watch it being typed.
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第19题,共25题
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答案: A. A known scam called a head office spoof
The Canadian Anti-Fraud Centre describes the head office spoof: a fraudster posing as head office asks staff to activate prepaid cards and give them the details.
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第20题,共25题
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答案: A. Check with the manager using the work directory
The Canadian Anti-Fraud Centre advises checking unusual requests by looking up the person in your work directory and contacting them directly.
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第21题,共25题
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答案: C. Stolen card users want the goods before the owner notices
In card-not-present fraud, criminals order with stolen cards and ask for rush shipping. When the real cardholder disputes it, the business must pay back the charge.
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第22题,共25题
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答案: D. A way to turn a stolen card into cash
The Canadian Anti-Fraud Centre warns about this overcharge trick, which lets fraudsters turn stolen credit cards into cash.
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第23题,共25题
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答案: A. A quick change scam
In a quick change scam, the person pays for a cheap item with a large bill and asks to swap money during the change-making to confuse the cashier into giving too much.
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第24题,共25题
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答案: C. To deter fraud, such as returning stolen goods
The federal privacy office notes that retailers ask for ID on returns without a receipt to help confirm the return is legitimate and deter fraud, such as stolen goods being returned.
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第25题,共25题
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答案: B. The local police
The Canadian Anti-Fraud Centre says fraud victims should contact their local police as soon as possible, and also report the fraud to the Centre.
键盘:按1–4作答,按 Enter 进入下一题。
考前须知
- Whoever accepts a counterfeit note, knowingly or not, takes the loss; there is no reimbursement.
- The Bank of Canada advises staff to politely refuse a suspect note, ask for another and inform local police.
- The $1, $2, $25, $500 and $1,000 notes stopped being legal tender on January 1, 2021, but keep their face value.
- Cash totals are rounded to the nearest 5 cents after tax; debit, credit and cheque payments are not rounded.
- Fraud victims should contact local police and also report to the Canadian Anti-Fraud Centre at 1-888-495-8501 or online.
常见问题
What should I do if a customer gives me a fake bill?
Make sure you are safe, then politely refuse it, explain why and ask for another note. Suggest the person check it with police, and tell your local police about it.
Does a store have to accept cash?
No. The Bank of Canada says no law requires anyone to accept cash, so each business decides how it takes payment.
How do I round a cash total?
Round the final total after tax to the nearest 5 cents: 1 or 2 cents round down, 3 or 4 round up to 5, 6 or 7 round down to 5, and 8 or 9 round up. Card payments are not rounded.
Head office called and asked me to activate gift cards. Is that normal?
No. The Canadian Anti-Fraud Centre warns this is a common scam. Hang up, check with your manager using contact details from your work directory, and do not give out any card numbers.
这份证书是否经过认证或获得官方认可?
不是。这是一份私人颁发的结业证书,仅用于知识学习。它未获得任何政府、执照发放机构、监管机构或教育机构的认可、认证或批准,也不能替代法律要求的任何执照、资格证书或培训。
资料来源
- Bank of Canada: Counterfeit prevention
- Bank of Canada: Resources for retailers
- Bank of Canada: About legal tender
- Currency Act, section 8
- Canada Revenue Agency: Phasing out of the penny
- Criminal Code, section 452
- Canadian Anti-Fraud Centre: Spear phishing and head office spoofs
- Canadian Anti-Fraud Centre: Report fraud