Fast Food and Food Court Crew Course: Working in a mall food court

1. Question 1 of 17

   Who usually sets the rules for the common areas of a mall food court?

   • AThe outlet with the most sales
   • BThe customers who use the food court
   • CEach outlet's crew
   • DThe mall's owner or property manager
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   Answer: D. The mall's owner or property manager

   The mall's owner or property manager runs the common areas and sets rules for all tenants.

2. Question 2 of 17

   Where are mall rules for tenants usually written down?

   • AIn the lease and a tenant handbook
   • BIn the provincial food safety law
   • COn customer receipts
   • DOn the menu board
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   Answer: A. In the lease and a tenant handbook

   Mall rules usually come through the lease and a tenant handbook; your manager explains the parts that affect you.

3. Question 3 of 17

   Which is a common mall rule for food court outlets?

   • AOpen whenever the outlet chooses
   • BTake deliveries and garbage through service corridors
   • CPark in the customer spots closest to the doors
   • DCarry garbage bags through the seating area at lunchtime
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   Answer: B. Take deliveries and garbage through service corridors

   Malls usually route deliveries and garbage through service corridors or loading docks, often at set times.

4. Question 4 of 17

   You want to hand out samples in the food court seating area. What should you check first?

   • AOnly whether the samples are hot
   • BWhether customers want them
   • CWhether the mall allows it, since sampling usually stays inside your unit
   • DNothing; the seating area is free for any tenant to use however they like
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   Answer: C. Whether the mall allows it, since sampling usually stays inside your unit

   Signs, sampling and displays usually stay inside your unit unless the mall agrees.

5. Question 5 of 17

   There is a spilled drink in the seating area in front of your counter. What should you do first?

   • AWait for a customer to report it
   • BGuard it so no one slips, then clean it or call the mall's cleaning staff
   • CPut a tray over it and leave it
   • DIgnore it, because the seating area is not your job and the mall cleans it later
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   Answer: B. Guard it so no one slips, then clean it or call the mall's cleaning staff

   Guard the spill first so no one slips, then follow your manager's direction on who cleans it.

6. Question 6 of 17

   Why refill napkins, straws and sauces before they run out?

   • ASo you can skip cleaning it
   • BBecause the mall fines empty stations
   • CSo customers do not reach behind the counter or have to wait for you
   • DSo the condiment station looks full for photos
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   Answer: C. So customers do not reach behind the counter or have to wait for you

   Keeping supplies stocked keeps customers out of your work area and the line moving.

7. Question 7 of 17

   Why use separate cloths for public areas and food areas?

   • ASo each cloth lasts longer
   • BSo germs from tables and floors do not reach food surfaces
   • CTo save money on cloths
   • DBecause public-area cloths must be a certain colour under the provincial food safety law
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   Answer: B. So germs from tables and floors do not reach food surfaces

   Separate cloths prevent cross-contamination from public areas to surfaces that touch food.

8. Question 8 of 17

   Why do recycling and organics rules differ between malls?

   • AEach customer chooses the rules
   • BA single federal law sets one rule for all malls
   • CFood court outlets make up their own rules
   • DEach municipality and mall sets its own rules
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   Answer: D. Each municipality and mall sets its own rules

   Waste rules depend on the city and the mall, so follow the signs and the mall's waste rules.

9. Question 9 of 17

   Where should used cooking oil and grease go?

   • AInto the mall's recycling bin
   • BInto a garbage bag
   • CInto the container your store provides
   • DDown the floor drain with hot water
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   Answer: C. Into the container your store provides

   Used oil and grease go only into the provided container, never down a drain or into the garbage.

10. Question 10 of 17

    A delivery driver asks you to prop the back door open while they unload. What should you do?

    • ALeave it open until closing time
    • BProp it open with a box
    • CKeep the back door closed and locked between trips
    • DGive the driver the door key
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    Answer: C. Keep the back door closed and locked between trips

    Back doors stay closed and locked; do not prop them open for deliveries.

11. Question 11 of 17

    Which of these must never be blocked by boxes or carts?

    • AExits, fire doors and fire extinguishers
    • BThe manager's desk
    • CThe menu board
    • DThe staff schedule board
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    Answer: A. Exits, fire doors and fire extinguishers

    Exits, fire doors and extinguishers must stay clear so people can get out and fight a fire.

12. Question 12 of 17

    Someone knocks on the back door and says they are from the mall. What should you do?

    • AIgnore the knock until closing
    • BOpen the door right away
    • CCheck who it is, for example by asking for ID or a work order, before opening
    • DWedge the door open for them
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    Answer: C. Check who it is, for example by asking for ID or a work order, before opening

    Check who is at the back door before you open it; mall staff and drivers can show ID or a work order.

13. Question 13 of 17

    A bag has been left alone under a food court table for a long time. What should you do?

    • ACarry it to your back room
    • BThrow it in the garbage
    • COpen it to find the owner
    • DCall mall security
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    Answer: D. Call mall security

    An unattended bag is a reason to call security, who are trained to deal with it.

14. Question 14 of 17

    A customer collapses in the food court and is not breathing normally. Whom should you call first?

    • AThe customer's family
    • BYour manager only
    • C911, then mall security so they can guide paramedics in
    • DMall security only
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    Answer: C. 911, then mall security so they can guide paramedics in

    Call 911 first when someone is in danger, then security to help paramedics find the spot.

15. Question 15 of 17

    When you call mall security, what helps them most?

    • AOnly your name
    • BAn exact location, such as your unit number or a landmark, and a short description
    • CThe time you start your break
    • DA long story of everything that happened today
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    Answer: B. An exact location, such as your unit number or a landmark, and a short description

    Security needs to know exactly where to go and what is happening.

16. Question 16 of 17

    Should you leave your counter to deal with a fight in the seating area?

    • ANo, and do not tell anyone
    • BYes, but only if the line is short
    • CNo; call security and do not put yourself in danger
    • DYes, step between the people fighting
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    Answer: C. No; call security and do not put yourself in danger

    Security staff are there to respond. Do not leave your counter unattended or put yourself in danger.

17. Question 17 of 17

    A young child comes to your counter alone and cannot find their parent. What should you do?

    • AWalk the child around the mall to search
    • BStay with the child where people can see you, and call mall security
    • CAsk the child to keep looking on their own
    • DTell the child to wait by the exit
    Show answer

    Answer: B. Stay with the child where people can see you, and call mall security

    Keep the child in a visible place near your counter and let security handle the search.

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