Professional Email Writing Course: final exam 2026
A new random set of 35 questions from the course every time. Score 80% or more to download your certificate. You see your answers at the end.
- 35 questions
- Score 80% or more to download your certificate.
- 35 minutes
How this mock exam works
Each attempt draws 35 questions at random from all 90 questions for this test, so no two attempts are the same.
At the end you see your score, every answer and its explanation. Your best score is saved in this browser, so you can try again until you pass comfortably.
What you will learn
- Write short, specific subject lines and put the main point first
- Choose greetings, closings and a tone that fit the reader
- Write clear requests with deadlines, and polite follow-ups
- Write sincere apologies, firm complaints and bad-news emails
- Reply to customers, including upset customers, with clear next steps
- Use To, CC, BCC, Reply all and attachments correctly
- Protect personal information and spot phishing emails
Score 80% or more to download your certificate.