Delegation and Shift Handover Course: final exam 2026
A new random set of 35 questions from the course every time. Score 80% or more to download your certificate. You see your answers at the end.
- 35 questions
- Score 80% or more to download your certificate.
- 35 minutes
How this mock exam works
Each attempt draws 35 questions at random from all 95 questions for this test, so no two attempts are the same.
At the end you see your score, every answer and its explanation. Your best score is saved in this browser, so you can try again until you pass comfortably.
What you will learn
- Decide which tasks to delegate, which to keep, and who to give them to
- Give clear instructions that cover what, how, why and when
- Check understanding with teach-back and read-back instead of "Do you understand?"
- Follow up on delegated work without micromanaging, and give useful feedback
- Run a face-to-face, two-way shift handover that puts safety items first
- Write factual handover log entries and improve weak ones
- Hand over a security post, a hotel desk, a till or an office workload with nothing missed
Score 80% or more to download your certificate.