Delegation and Shift Handover Course: Handover in security, hospitality, retail and office work

Untimed topic quiz: 17 questions on Handover in security, hospitality, retail and office work, with an explanation after each answer. Questions and answers are shuffled every time.

Course
Canada
95 questions
Checked October 13, 2026
Fact-checked October 13, 2026

Start with the lessonsDelegation and Shift Handover Course: Lessons: about 150 minutes of reading. Every test question is covered in the lessons.

Topic quiz 6: Handover in security, hospitality, retail and office work

Question 1 of 17
What are post orders?
- Instructions from police to arrest a named person on the site
- A guard's own personal notebook entries from each of their shifts
- Advertising material that the security company gives to new clients
- Written instructions for a guard's duties at a site
Show answer
Answer: D. Written instructions for a guard's duties at a site
Post orders are the written site instructions a guard follows: duties, patrols, access rules and contacts.
Question 2 of 17
Ontario's training syllabus for security guards lists shift handover procedures as part of what?
- Nothing; handover is not mentioned in the guard syllabus
- An optional topic that is taught only to security supervisors
- The basic security procedures that guards learn
- Training for armoured car guards only, not other guards
Show answer
Answer: C. The basic security procedures that guards learn
The syllabus lists shift handover procedures among the basic elements of security, including how to update the next person on shift.
Question 3 of 17
The post orders were updated today. What should happen at handover?
- Wait until next week so the change can settle in
- Tell only the supervisor, not the incoming guard
- Assume the incoming guard will notice it alone
- Point out the change to the incoming guard
Show answer
Answer: D. Point out the change to the incoming guard
Changes to instructions are key handover items. The incoming guard must know and read the new orders.
Question 4 of 17
How should keys and access cards be handed over at a security post?
- Count them together and both record the count
- Take them home if the next guard is running late
- Leave them on the desk for the next guard to find
- Count them only if something seems to be missing
Show answer
Answer: A. Count them together and both record the count
A joint count, recorded in the log, shows exactly what was handed over and when.
Question 5 of 17
What should the incoming guard do with the radio and other equipment?
- Test only the flashlight, not the radio
- Test them before the outgoing guard leaves
- Test them later, when the first call comes in
- Assume they work because they did last shift
Show answer
Answer: B. Test them before the outgoing guard leaves
Cross-checking equipment before the outgoing person leaves means problems can be fixed while both are there.
Question 6 of 17
Contractors are still working on site at shift change. What should the handover include?
- A note to mention them at the next morning's meeting
- Their names only if they have been noisy during the shift
- Nothing, because contractors look after themselves on site
- Who they are, where they are and when they should leave
Show answer
Answer: D. Who they are, where they are and when they should leave
People still on site are open items. The incoming guard must know who to expect and when to check.

Question 7 of 17

Using this post handover sheet, which item should the incoming guard treat as the top priority?

Item	Details
Fire alarm panel	Zone 4 is in bypass for a sprinkler repair. Fire watch patrol of zone 4 every hour until it is restored.
Visitor passes	Two visitor passes were not returned at the end of the day.
Lost and found	Black umbrella handed in at 16:00. Stored in the lost and found cabinet.
Post orders	Updated today: lobby doors are now locked at 21:00, starting tonight.

The umbrella in lost and found
Reading the full post orders binder later
Fire alarm zone 4 and its fire watch
The two visitor passes not returned

Show answer

Answer: C. Fire alarm zone 4 and its fire watch

A safety system in bypass with a required fire watch is a safety item and comes first.

Question 8 of 17

According to this post handover sheet, what changed in the post orders?

Item	Details
Fire alarm panel	Zone 4 is in bypass for a sprinkler repair. Fire watch patrol of zone 4 every hour until it is restored.
Visitor passes	Two visitor passes were not returned at the end of the day.
Lost and found	Black umbrella handed in at 16:00. Stored in the lost and found cabinet.
Post orders	Updated today: lobby doors are now locked at 21:00, starting tonight.

Lobby doors now lock at 21:00, from tonight
Lost items must now be given to the police
Fire watch patrols are now every two hours
Visitor passes no longer need to be returned

Show answer

Answer: A. Lobby doors now lock at 21:00, from tonight

The post orders row says the lobby doors are now locked at 21:00 from tonight.

Question 9 of 17
At a hotel front desk, which item is most important to pass on at shift change?
- The lobby plants were watered earlier this morning
- A guest waiting for a broken lock to be fixed
- The weather was sunny most of the day
- Two guests checked out on time
Show answer
Answer: B. A guest waiting for a broken lock to be fixed
An unresolved guest problem, especially one about room security, is an open issue the next person must follow up.

Question 10 of 17

Using this hotel front desk log, which room still needs follow-up this morning?

Room	Issue	Action taken	Status
208	Late checkout to 13:00 approved	Noted in the booking system	Closed
315	No hot water in shower	Maintenance called 06:40; technician arriving 08:30	Open
412	Guest has a nut allergy	Kitchen and room service told at 07:10	Alert for whole stay
520	Wake-up call 05:30 tomorrow	Set in the phone system	Closed

208
315
None of the rooms
520

Show answer

Answer: B. 315

Room 315 is Open: the technician is due at 08:30 and someone should confirm the hot water is fixed.

Question 11 of 17

In this hotel log, why must the room 412 item be passed on at every handover during the guest's stay?

Room	Issue	Action taken	Status
208	Late checkout to 13:00 approved	Noted in the booking system	Closed
315	No hot water in shower	Maintenance called 06:40; technician arriving 08:30	Open
412	Guest has a nut allergy	Kitchen and room service told at 07:10	Alert for whole stay
520	Wake-up call 05:30 tomorrow	Set in the phone system	Closed

It must be passed on only if the guest complains
It is only about a late checkout time for the guest
It is a safety alert for every meal and order
It is closed, so it can be left out of later handovers

Show answer

Answer: C. It is a safety alert for every meal and order

An allergy alert stays important for the whole stay. Each new shift must know about it.

Question 12 of 17
How should a cash till be handed over between cashiers?
- Skip the count on busy days and do it at closing
- Count it together and both record the amount
- Count only the coins, since notes are easy to check
- The new cashier counts it alone after the first cashier has left
Show answer
Answer: B. Count it together and both record the amount
A joint count, recorded and signed, shows who was responsible for the cash at each point.
Question 13 of 17
A customer has an item on hold until 6 p.m. What should go in the retail handover?
- Customer's name, item, where it is and pickup time
- Nothing, because the item can simply go back on the shelf
- Only the item's price, so the till is ready
- A quick spoken mention to one co-worker on the floor
Show answer
Answer: A. Customer's name, item, where it is and pickup time
Open customer commitments need enough detail for the next person to keep the promise.
Question 14 of 17
You are going on two weeks' leave. What should your office handover include?
- A list of open tasks with status, deadlines, contacts and where files are
- Nothing, because the work can wait until you return
- Only an out-of-office message on your email account
- Your computer password so your backup can log in
Show answer
Answer: A. A list of open tasks with status, deadlines, contacts and where files are
A written task list gives your backup what they need. Never share your password; ask IT for proper access instead.
Question 15 of 17
What should your out-of-office message say?
- A promise to reply to everyone within one hour
- Nothing about your return date, for privacy
- Your return date and who to contact meanwhile
- Your password, so that urgent work can still be done
Show answer
Answer: C. Your return date and who to contact meanwhile
A clear return date and a backup contact help people get what they need while you are away.

Question 16 of 17

Using this office handover table, who should the backup contact to finish the Hill Co. report?

Task	Status	Deadline	Contact
Monthly report for Hill Co.	Draft done; needs final sales numbers	Oct 22	Ana (finance)
Book a room for staff training	Done: Room B on Oct 28	None	None
Supplier invoice 881	Waiting for manager approval	Pay by Oct 24	D. Roy (manager)

The Room B booking desk
Nobody; the report is done
Ana in finance
D. Roy, the manager

Show answer

Answer: C. Ana in finance

The Hill Co. report needs final sales numbers, and its listed contact is Ana in finance.

Question 17 of 17
An incident is still in progress at shift change. What is the best approach?
- Leave on time and let the incoming person work out what is happening
- Hand over the keys only and explain the incident by text later
- Write "incident ongoing" in the log and leave straight away
- Do not rush; brief the incoming person fully and follow your supervisor's direction
Show answer
Answer: D. Do not rush; brief the incoming person fully and follow your supervisor's direction
Handover should get as much time as it needs. An active incident is the most important item to hand over properly.

Topic quiz 6: Handover in security, hospitality, retail and office work

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