Basic English in 30 Days: Emergencies

1. Question 1 of 10

   What is the emergency number in Canada?

   • A911
   • B311
   • C411
   • D999
   Show answer

   Answer: A. 911

   In Canada, call 911 in an emergency when you need police, fire or an ambulance right away. (Source: City of Calgary, calgary.ca/safety-contacts/911.html)

2. Question 2 of 10

   What is an "ambulance"?

   • AA truck for firefighters
   • BA taxi for the airport
   • CA vehicle for very sick or hurt people
   • DA car for the police
   Show answer

   Answer: C. A vehicle for very sick or hurt people

   An ambulance takes very sick or badly hurt people to the hospital. Paramedics work in it.

3. Question 3 of 10

   Choose the correct word: Help! Someone ___ hurt!

   • Ais
   • Bare
   • Cbe
   • Dam
   Show answer

   Answer: A. is

   Someone is one person, so use is: Someone is hurt.

4. Question 4 of 10

   Which problem is a reason to call 911?

   • AI want to know when the bank opens.
   • BThere is a fire in my kitchen.
   • CMy internet is not working.
   • DI lost my umbrella.
   Show answer

   Answer: B. There is a fire in my kitchen.

   Call 911 only for real emergencies, like a fire. (Source: City of Calgary, calgary.ca/safety-contacts/911.html)

5. Question 5 of 10

   Choose the right reply. Operator: "Where is the emergency?" You: "___"

   • AMy name is Ali and I'm 35 years old.
   • BAt 123 Maple Street, apartment 5.
   • CYes, I can.
   • DI'm fine, thanks.
   Show answer

   Answer: B. At 123 Maple Street, apartment 5.

   Where asks about a place. Tell the operator the location of the emergency as soon as they ask. (Source: CRTC, crtc.gc.ca/eng/phone/911/can.htm)

6. Question 6 of 10

   You called 911 by mistake. What should you do?

   • AStay on the line and say there is no emergency.
   • BTurn off your phone.
   • CHang up quickly and call again tomorrow morning.
   • DSend a text to a friend.
   Show answer

   Answer: A. Stay on the line and say there is no emergency.

   If you dial 911 by mistake, do not hang up. Stay on the line and tell the operator there is no emergency. (Source: CRTC, crtc.gc.ca/eng/phone/911/can.htm)

7. Question 7 of 10

   You are talking to 911 and the call stops. What should you do?

   • ACall a friend
   • BWait for an email
   • CCall back
   • DGo to bed
   Show answer

   Answer: C. Call back

   If you get disconnected (the call stops), call back. (Source: CRTC, crtc.gc.ca/eng/phone/911/can.htm)

8. Question 8 of 10

   Listen. What happened to the neighbour?

   Play audioListen, then answer. The transcript is shown after you answer.

   No sound? Read the text instead

   Operator: Nine-one-one, what is your emergency?
   Man: My neighbour fell down the stairs. He can't move his leg.

   • AHe had an accident in his car.
   • BHe lost his keys.
   • CHe started a fire.
   • DHe fell down the stairs.
   Show answer

   Answer: D. He fell down the stairs.

   The man says, "My neighbour fell down the stairs." Fell is the past of fall.

   Transcript

   Operator: Nine-one-one, what is your emergency?
   Man: My neighbour fell down the stairs. He can't move his leg.

9. Question 9 of 10

   Listen. Why is the woman calling?

   Play audioListen, then answer. The transcript is shown after you answer.

   No sound? Read the text instead

   Operator: Do you need police, fire or ambulance?
   Woman: Police. Someone broke into my car.

   • AShe hurt her arm in her car.
   • BHer car is on fire.
   • CSomeone broke into her car.
   • DShe can't find her car.
   Show answer

   Answer: C. Someone broke into her car.

   She says, "Someone broke into my car." That is a crime, so she needs the police.

   Transcript

   Operator: Do you need police, fire or ambulance?
   Woman: Police. Someone broke into my car.

10. Question 10 of 10

    Read the sign. Who sees a doctor first?

    EMERGENCY DEPARTMENT — Open 24 hours
    Please go to the triage desk first. A nurse will check you.
    Patients with the most serious problems see a doctor first.

    • APeople with the most serious problems
    • BPeople who arrive at the hospital first
    • CChildren under 12
    • DPeople with an appointment
    Show answer

    Answer: A. People with the most serious problems

    The sign says, "Patients with the most serious problems see a doctor first." A nurse checks everyone at triage.

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