Fast Food and Food Court Crew Course (US): Food courts and shared spaces

1. Question 1 of 16

   In a mall food court, who usually sets rules about shared seating, trash rooms and delivery times?

   • AThe FDA
   • BMall management, through rules given to each tenant
   • CThe restaurant that does the most sales in the food court
   • DEach customer
   Show answer

   Answer: B. Mall management, through rules given to each tenant

   Shared spaces are run by the mall. Your manager should give you the mall's rules for your outlet.

2. Question 2 of 16

   What is the difference between cleaning and sanitizing?

   • AThey mean the same thing
   • BSanitizing removes dirt; cleaning kills germs
   • CCleaning removes dirt and food; sanitizing reduces germs to safe levels
   • DCleaning is only for floors and walls; sanitizing is only for washing hands
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   Answer: C. Cleaning removes dirt and food; sanitizing reduces germs to safe levels

   Clean first to remove dirt, then sanitize. Sanitizer works poorly on a dirty surface.

3. Question 3 of 16

   Where should you keep a wiping cloth between uses?

   • AOn the counter right next to the till
   • BIn your apron pocket
   • COver your shoulder
   • DIn a bucket of sanitizer solution
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   Answer: D. In a bucket of sanitizer solution

   Washington's food worker manual says to store wiping cloths in sanitizer between uses.

4. Question 4 of 16

   Washington's food worker manual gives a common bleach sanitizer mix. What is it?

   • ABleach mixed with dish soap
   • BBleach mixed with ammonia cleaner
   • C2 cups of bleach per gallon of warm water
   • D1 teaspoon of bleach per gallon of water
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   Answer: D. 1 teaspoon of bleach per gallon of water

   A common mix is 1 teaspoon of bleach per gallon of water. Measure carefully, do not add soap, and follow your product label.

5. Question 5 of 16

   How can you check that sanitizer is the right strength?

   • ATaste a drop
   • BLook at the color and smell of the water
   • CUse the test strips for that sanitizer
   • DSmell it
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   Answer: C. Use the test strips for that sanitizer

   Test strips show whether the concentration is correct. Change the solution when it is dirty, cloudy or weak.

6. Question 6 of 16

   A coworker wants to mix bleach with an ammonia cleaner to clean the trash station faster. What does OSHA say?

   • AIt is required for trash areas
   • BIt is fine in small amounts
   • CIt is fine if the room has a fan running the whole time
   • DNever mix chlorine bleach and ammonia products
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   Answer: D. Never mix chlorine bleach and ammonia products

   Mixing bleach and ammonia can release toxic gas. OSHA's clean-up guidance says not to mix them.

7. Question 7 of 16

   Where can you find the hazards and first aid for a cleaning chemical you use?

   • AFrom a customer
   • BNowhere; chemicals do not have to be labeled
   • COnly on the mall's website
   • DOn its label and its Safety Data Sheet (SDS)
   Show answer

   Answer: D. On its label and its Safety Data Sheet (SDS)

   Under hazard communication rules, employers keep Safety Data Sheets for hazardous chemicals and label containers. Read the label before use.

8. Question 8 of 16

   A trash bag in the food court is overflowing. What should you NOT do?

   • AAsk for help with a heavy bag
   • BUse a wheeled cart to move heavy bags
   • CChange the bag
   • DStep on the bag to squash it down
   Show answer

   Answer: D. Step on the bag to squash it down

   OSHA warns not to step on garbage bags to compress them, because broken glass or needles may be inside.

9. Question 9 of 16

   You see a used needle on a food court table. What should you do?

   • AIgnore it, because it is the mall's area
   • BDo not touch it; keep people away and report it right away
   • CWrap it in a few napkins and carry it to the kitchen trash can
   • DPick it up and throw it in the trash
   Show answer

   Answer: B. Do not touch it; keep people away and report it right away

   OSHA says to report any needle or sharp you find. Your employer or mall should have a safe way to remove it.

10. Question 10 of 16

    A glass jar breaks near your counter. How should you pick it up?

    • AWith your bare hands, carefully
    • BWith a broom and dustpan, never by hand
    • CLeave it for the evening cleaners to sweep
    • DWith a wet cloth
    Show answer

    Answer: B. With a broom and dustpan, never by hand

    Sweep broken glass up with a broom and dustpan. Do not pick it up by hand.

11. Question 11 of 16

    The mall trash room has a compactor. Under federal child labor rules, who may NOT operate it?

    • AAnyone not wearing gloves
    • BOnly workers under 14
    • CAny worker under 18
    • DOnly workers on their first day
    Show answer

    Answer: C. Any worker under 18

    Under the FLSA, minors under 18 may not load, operate or unload balers or compactors, with narrow exceptions for loading certain paper balers at 16 and 17.

12. Question 12 of 16

    On EPA's Wasted Food Scale, which pathways are most preferred?

    • ASending food down the drain
    • BLandfilling and incineration
    • CComposting only
    • DPreventing wasted food, donating food and upcycling food
    Show answer

    Answer: D. Preventing wasted food, donating food and upcycling food

    EPA ranks preventing waste, donating and upcycling food at the top because they keep food feeding people.

13. Question 13 of 16

    Why does EPA rank landfilling food as one of the least preferred options?

    • AFood cannot legally go in any trash
    • BLandfills only accept paper
    • CFood in landfills produces methane, a potent greenhouse gas
    • DLandfills are closed on weekends
    Show answer

    Answer: C. Food in landfills produces methane, a potent greenhouse gas

    EPA explains that wasted food in landfills generates methane, which is why landfilling sits near the bottom of the scale.

14. Question 14 of 16

    A customer with a dog wants to sit in the food court. It is not obvious what the dog does. Under the ADA, what may you ask?

    • AWhat the person's disability is
    • BFor the dog to show its task
    • CFor a medical certificate
    • DWhether the dog is required because of a disability, and what task it is trained to perform
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    Answer: D. Whether the dog is required because of a disability, and what task it is trained to perform

    Staff may ask only those two questions. They may not ask about the disability, ask for documents, or ask the dog to demonstrate.

15. Question 15 of 16

    Your local health code says no animals in food areas. Does a service dog have to be allowed in the public seating area?

    • ANo, the health code always wins
    • BOnly if the owner buys food first
    • CYes, the ADA generally requires it, even where health codes prohibit animals
    • DOnly if the dog is small
    Show answer

    Answer: C. Yes, the ADA generally requires it, even where health codes prohibit animals

    The ADA says businesses that prepare or sell food generally must allow service animals in public areas even if health codes ban animals.

16. Question 16 of 16

    When may a business ask that a service animal be removed under the ADA?

    • AWhen the food court is busy
    • BWhen it is out of control and the handler does not correct it, or it is not housebroken
    • CWhen the dog is not wearing a vest
    • DWhen another customer is afraid of dogs
    Show answer

    Answer: B. When it is out of control and the handler does not correct it, or it is not housebroken

    Those are the two reasons the ADA allows. The person must still be offered service without the animal.

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