Basic English in 30 Days: Phone and appointments

1. Pergunta 1 de 10

   What does "Just a moment, please" mean?

   • APlease wait a short time.
   • BPlease call back tomorrow.
   • CPlease say your name.
   • DPlease speak more slowly.
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   Resposta: A. Please wait a short time.

   "Just a moment" means "wait a short time." People say it on the phone.

2. Pergunta 2 de 10

   How do you say your name on the phone?

   • AHello, I am here Maria.
   • BHello, this is Maria.
   • CHello, it's me is Maria.
   • DHello, here speaking Maria.
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   Resposta: B. Hello, this is Maria.

   On the phone, use "this is" + your name: Hello, this is Maria.

3. Pergunta 3 de 10

   Choose the correct word: My appointment is on Friday ___ the morning.

   • Ato
   • Bin
   • Cat
   • Don
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   Resposta: B. in

   Use in with parts of the day: in the morning, in the afternoon. Use on with days and at with clock times.

4. Pergunta 4 de 10

   Choose the correct sentence.

   • AThe dentist can see you on Tuesday in 3:30.
   • BThe dentist can see you on Tuesday at 3:30.
   • CThe dentist can see you at Tuesday in 3:30.
   • DThe dentist can see you in Tuesday on 3:30.
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   Resposta: B. The dentist can see you on Tuesday at 3:30.

   Use on with days (on Tuesday) and at with clock times (at 3:30).

5. Pergunta 5 de 10

   Choose the right reply. Receptionist: "Is Wednesday at 10 a.m. OK?" You: "___"

   • AYes, that works for me.
   • BYes, it's 10 years.
   • CYes, I am Wednesday.
   • DNo, thanks. I'm fine, how are you?
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   Resposta: A. Yes, that works for me.

   "That works for me" means the day and time are good for you.

6. Pergunta 6 de 10

   Listen. Why is Tom calling?

   Ouvir áudioOuça e depois responda. A transcrição aparece depois de responder.

   Sem som? Leia o texto

   Receptionist: Good morning, Bright Smile Dental.
   Tom: Hi, I'd like to make an appointment for a cleaning, please.

   • ATo pay a bill
   • BTo cancel an appointment
   • CTo speak to his doctor
   • DTo make an appointment
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   Resposta: D. To make an appointment

   Tom says, "I'd like to make an appointment." I'd like is a polite way to ask.

   Transcrição

   Receptionist: Good morning, Bright Smile Dental.
   Tom: Hi, I'd like to make an appointment for a cleaning, please.

7. Pergunta 7 de 10

   Listen. When is Ana's appointment?

   Ouvir áudioOuça e depois responda. A transcrição aparece depois de responder.

   Sem som? Leia o texto

   Receptionist: Dr. Lee can see you on Thursday, May 9, at 4:15.
   Ana: Great, thank you.

   • AThursday at 4:15
   • BThursday at 4:50
   • CTuesday at 4:15
   • DTuesday at 4:50
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   Resposta: A. Thursday at 4:15

   The receptionist says Thursday, May 9, at 4:15. Listen carefully: fifteen (15) and fifty (50) sound similar.

   Transcrição

   Receptionist: Dr. Lee can see you on Thursday, May 9, at 4:15.
   Ana: Great, thank you.

8. Pergunta 8 de 10

   Read the voicemail. What does Karen want you to do?

   Hi, this is Karen from Westview Clinic. I'm calling about your appointment tomorrow at 9 a.m. The doctor is sick, so we need to change it. Please call us back at 587-555-0143. Thank you.

   • ACall the clinic back
   • BCome to the clinic at 9 a.m.
   • CCall the doctor at home
   • DCancel your appointment
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   Resposta: A. Call the clinic back

   Karen says, "Please call us back," because the clinic needs to change your appointment.

9. Pergunta 9 de 10

   Choose the correct word: You speak very fast. Could you speak more ___, please?

   • Aslow
   • Bfastly
   • Cslowly
   • Dslower
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   Resposta: C. slowly

   Use more + slowly: Could you speak more slowly, please?

10. Pergunta 10 de 10

    Put the words in order: an / like / I'd / appointment / make / to

    • AI'd like to make an appointment.
    • BI'd like make to an appointment.
    • CLike I'd to make an appointment.
    • DI'd to like make an appointment.
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    Resposta: A. I'd like to make an appointment.

    The pattern is I'd like + to + verb: I'd like to make an appointment.

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