Australia Security Guard Test (Cert II) Practice 2026: Teste prático 2

1. Pergunta 1 de 25

   When must you stop using force?

   • AWhen the crowd stops watching
   • BAs soon as the threat has ended
   • COnly after the person apologises
   • DWhen your backup arrives, even if the person has stopped
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   Resposta: B. As soon as the threat has ended

   Force is only justified while it is needed. Once a person stops resisting or the danger has passed, further force is unlawful.

2. Pergunta 2 de 25

   In most incidents, what should be your first option?

   • APhysical restraint
   • BUsing handcuffs
   • CTalking calmly to the person
   • DAsking bystanders to hold the person
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   Resposta: C. Talking calmly to the person

   Verbal communication solves most problems and is the lowest level of force. It also keeps you, the person and others safer.

3. Pergunta 3 de 25

   A patron insults you and then walks away. Can you use force against them?

   • AYes, if your client agrees
   • BYes, once they have left the venue
   • CYes, if they insulted your uniform
   • DNo, force cannot be used to punish or get revenge
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   Resposta: D. No, force cannot be used to punish or get revenge

   Force can only be used for a lawful purpose such as self-defence or protecting others. Force used for revenge or punishment is assault.

4. Pergunta 4 de 25

   Which factor helps decide whether force was reasonable?

   • AHow tired you were at the end of your shift
   • BWhether the person was rude to you earlier in the week
   • CThe colour of the person's clothing
   • DThe level of threat, including any weapons and the number of people involved
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   Resposta: D. The level of threat, including any weapons and the number of people involved

   Reasonableness depends on the whole situation: the threat, size and number of people, weapons, injuries and whether safer options were available.

5. Pergunta 5 de 25

   What should you do after any use of force?

   • ADelete any CCTV that shows it
   • BReport it promptly in writing and make sure anyone hurt gets first aid
   • CKeep quiet unless someone complains
   • DTell only the co-worker who was with you
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   Resposta: B. Report it promptly in writing and make sure anyone hurt gets first aid

   Prompt, honest reporting protects everyone and is normally required by your employer. Anyone injured needs care straight away.

6. Pergunta 6 de 25

   Why is holding a person face down on the ground dangerous?

   • AIt is only dangerous on wet ground
   • BIt makes them easier to identify
   • CIt can make it hard for them to breathe
   • DIt is not dangerous if they are intoxicated
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   Resposta: C. It can make it hard for them to breathe

   Pressure on the chest or back can restrict breathing (positional asphyxia), especially for people who are intoxicated or exhausted. Monitor anyone you restrain and get medical help if needed.

7. Pergunta 7 de 25

   Who may carry items such as batons or handcuffs while working in security?

   • AAny officer working night shift
   • BAny officer whose client agrees
   • CAnyone who buys them legally online
   • DOnly officers allowed to under their state's laws and licence, with the right training
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   Resposta: D. Only officers allowed to under their state's laws and licence, with the right training

   Batons, handcuffs and similar items are tightly controlled and need specific licence permission and training. Rules differ between states.

8. Pergunta 8 de 25

   A person you asked to leave pushes past you and runs off. Nobody is in danger. What is the best response?

   • AChase them down the street
   • BTackle them before they reach the exit
   • CThrow something to slow them down
   • DLet them go, note a description and report it
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   Resposta: D. Let them go, note a description and report it

   Chasing or tackling creates a high risk of injury and may not be lawful. A good description and report are usually the right outcome.

9. Pergunta 9 de 25

   You believe someone is about to hit a co-worker. In general, what does the law allow?

   • AForce only after the co-worker is injured
   • BReasonable force to protect another person
   • CAny force, because a co-worker is involved
   • DNo force, because only police may act
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   Resposta: B. Reasonable force to protect another person

   Self-defence laws in every state cover defending another person, as long as the response is reasonable in the circumstances as you see them.

10. Pergunta 10 de 25

    What makes a radio message effective?

    • AKeeping it short and clear, and thinking before you speak
    • BShouting so everyone hears
    • CUsing slang your team knows
    • DSpeaking fast to save airtime
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    Resposta: A. Keeping it short and clear, and thinking before you speak

    Short, planned messages are easier to understand and keep the channel free for urgent calls.

11. Pergunta 11 de 25

    How do you spell 'ABC' using the phonetic alphabet?

    • AAlpha Beta Charlie
    • BAble Baker Charlie
    • CApple Bravo Charlie
    • DAlpha Bravo Charlie
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    Resposta: D. Alpha Bravo Charlie

    The international phonetic alphabet uses Alpha, Bravo and Charlie for A, B and C so letters are not confused on the radio.

12. Pergunta 12 de 25

    In radio talk, what does 'copy' usually mean?

    • AI received and understood your message
    • BI am leaving the channel
    • CPlease repeat your message
    • DSend me a written copy
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    Resposta: A. I received and understood your message

    'Copy' (or 'received') confirms the message was heard and understood. Ask the sender to repeat if you did not understand.

13. Pergunta 13 de 25

    Which is an example of active listening?

    • APlanning your reply while they talk
    • BRepeating back what the person said in your own words
    • CLooking at your phone to stay busy
    • DInterrupting to save time
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    Resposta: B. Repeating back what the person said in your own words

    Paraphrasing shows the person you are listening and checks that you understood. It can also calm people down.

14. Pergunta 14 de 25

    Which is an example of non-verbal communication?

    • AGiving directions to the exit
    • BSpeaking on the radio
    • CWriting in your notebook
    • DStanding with your arms tightly crossed
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    Resposta: D. Standing with your arms tightly crossed

    Body language, facial expression and posture send messages without words. Crossed arms can look defensive or unfriendly.

15. Pergunta 15 de 25

    A visitor speaks little English. What should you do?

    • ASpeak louder and faster
    • BIgnore them until someone else helps
    • CUse simple words and gestures, and arrange an interpreter if needed
    • DRefuse them service
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    Resposta: C. Use simple words and gestures, and arrange an interpreter if needed

    Plain words, gestures and patience help. For important matters, use an interpreter service rather than guessing.

16. Pergunta 16 de 25

    Which is an open question?

    • ADid you see the car?
    • BWere you here at 9 pm?
    • CIs this your bag?
    • DWhat happened after you left the bar?
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    Resposta: D. What happened after you left the bar?

    Open questions invite the person to explain in their own words. Closed questions only get a yes or no.

17. Pergunta 17 de 25

    How should you communicate with a person who is deaf or hard of hearing?

    • AShout from behind them
    • BCover your mouth when speaking
    • CSpeak only to their companion
    • DFace them, speak clearly and offer to write things down
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    Resposta: D. Face them, speak clearly and offer to write things down

    Facing the person helps lip reading, and writing ensures the message is understood. Speak directly to the person, not only to their companion.

18. Pergunta 18 de 25

    What should you tell the officer taking over your post at shift change?

    • AAny incidents, open issues and special instructions for the site
    • BNothing, because they can read the log later
    • CGossip about the client's staff
    • DOnly the time you arrived
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    Resposta: A. Any incidents, open issues and special instructions for the site

    A clear handover means nothing is missed. Record it in the log so there is a written record too.

19. Pergunta 19 de 25

    Which is an early warning sign that a person may become aggressive?

    • AWalking calmly to the exit
    • BAsking for directions
    • CRaised voice, clenched fists and pacing
    • DSmiling and making small talk
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    Resposta: C. Raised voice, clenched fists and pacing

    Changes in voice, posture and movement often come before aggression. Noticing them early gives you time to de-escalate.

20. Pergunta 20 de 25

    Which action helps calm an angry person?

    • AStanding very close to show control
    • BArguing until they admit fault
    • CSpeaking calmly, listening and giving them space
    • DPointing your finger at them
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    Resposta: C. Speaking calmly, listening and giving them space

    A calm tone, respect and space lower tension. Aggressive body language usually makes things worse.

21. Pergunta 21 de 25

    Why should you stay more than an arm's length away from an upset person?

    • AIt gives you time to react and lets them feel less threatened
    • BIt means you do not need to listen
    • CIt shows you are afraid
    • DIt is only needed with strangers
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    Resposta: A. It gives you time to react and lets them feel less threatened

    A safe gap protects you from a sudden strike and respects the person's personal space, which can reduce tension.

22. Pergunta 22 de 25

    How can offering choices help de-escalate a situation?

    • AIt gives the person a sense of control and a way to back down
    • BIt always ends the conversation quickly
    • CIt means you never need to set limits
    • DIt shows you have no authority
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    Resposta: A. It gives the person a sense of control and a way to back down

    People who feel cornered are more likely to fight. Two acceptable options let them save face while still meeting the rules.

23. Pergunta 23 de 25

    Which statement shows empathy?

    • A"You're overreacting."
    • B"I can see you're frustrated about the wait."
    • C"Calm down right now."
    • D"That's not my problem."
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    Resposta: B. "I can see you're frustrated about the wait."

    Naming the person's feelings shows you understand. Telling someone to calm down often has the opposite effect.

24. Pergunta 24 de 25

    You have tried to de-escalate, but the person is becoming more dangerous. What should you do?

    • AKeep arguing until they give in
    • BMove to safety and call for backup or police
    • CChallenge them to step outside
    • DTurn your back and ignore them
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    Resposta: B. Move to safety and call for backup or police

    Your safety and the safety of others come first. Withdraw, get help and keep observing from a safe place.

25. Pergunta 25 de 25

    When dealing with a conflict, where should you position yourself?

    • AWith your back to the crowd
    • BBetween two walls so no one can get behind you
    • CWith a clear exit route and without being cornered
    • DAs close to the person as possible
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    Resposta: C. With a clear exit route and without being cornered

    Keeping an escape route lets you leave if things turn violent. Being cornered increases the danger to you.

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