Australia Security Guard Test (Cert II) Practice 2026: Practice test 2

Practice test 2 of 4 for the Australia Security Guard Test (Cert II) Practice: 25 more questions with answers and explanations.

Security guard
Australia
100 questions
Checked October 11, 2026

Question 1 of 25
When must you stop using force?
- When the crowd stops watching
- As soon as the threat has ended
- Only after the person apologises
- When your backup arrives, even if the person has stopped
Show answer
Answer: B. As soon as the threat has ended
Force is only justified while it is needed. Once a person stops resisting or the danger has passed, further force is unlawful.
Question 2 of 25
In most incidents, what should be your first option?
- Physical restraint
- Using handcuffs
- Talking calmly to the person
- Asking bystanders to hold the person
Show answer
Answer: C. Talking calmly to the person
Verbal communication solves most problems and is the lowest level of force. It also keeps you, the person and others safer.
Question 3 of 25
A patron insults you and then walks away. Can you use force against them?
- Yes, if your client agrees
- Yes, once they have left the venue
- Yes, if they insulted your uniform
- No, force cannot be used to punish or get revenge
Show answer
Answer: D. No, force cannot be used to punish or get revenge
Force can only be used for a lawful purpose such as self-defence or protecting others. Force used for revenge or punishment is assault.
Question 4 of 25
Which factor helps decide whether force was reasonable?
- How tired you were at the end of your shift
- Whether the person was rude to you earlier in the week
- The colour of the person's clothing
- The level of threat, including any weapons and the number of people involved
Show answer
Answer: D. The level of threat, including any weapons and the number of people involved
Reasonableness depends on the whole situation: the threat, size and number of people, weapons, injuries and whether safer options were available.
Question 5 of 25
What should you do after any use of force?
- Delete any CCTV that shows it
- Report it promptly in writing and make sure anyone hurt gets first aid
- Keep quiet unless someone complains
- Tell only the co-worker who was with you
Show answer
Answer: B. Report it promptly in writing and make sure anyone hurt gets first aid
Prompt, honest reporting protects everyone and is normally required by your employer. Anyone injured needs care straight away.
Question 6 of 25
Why is holding a person face down on the ground dangerous?
- It is only dangerous on wet ground
- It makes them easier to identify
- It can make it hard for them to breathe
- It is not dangerous if they are intoxicated
Show answer
Answer: C. It can make it hard for them to breathe
Pressure on the chest or back can restrict breathing (positional asphyxia), especially for people who are intoxicated or exhausted. Monitor anyone you restrain and get medical help if needed.
Question 7 of 25
Who may carry items such as batons or handcuffs while working in security?
- Any officer working night shift
- Any officer whose client agrees
- Anyone who buys them legally online
- Only officers allowed to under their state's laws and licence, with the right training
Show answer
Answer: D. Only officers allowed to under their state's laws and licence, with the right training
Batons, handcuffs and similar items are tightly controlled and need specific licence permission and training. Rules differ between states.
Question 8 of 25
A person you asked to leave pushes past you and runs off. Nobody is in danger. What is the best response?
- Chase them down the street
- Tackle them before they reach the exit
- Throw something to slow them down
- Let them go, note a description and report it
Show answer
Answer: D. Let them go, note a description and report it
Chasing or tackling creates a high risk of injury and may not be lawful. A good description and report are usually the right outcome.
Question 9 of 25
You believe someone is about to hit a co-worker. In general, what does the law allow?
- Force only after the co-worker is injured
- Reasonable force to protect another person
- Any force, because a co-worker is involved
- No force, because only police may act
Show answer
Answer: B. Reasonable force to protect another person
Self-defence laws in every state cover defending another person, as long as the response is reasonable in the circumstances as you see them.
Question 10 of 25
What makes a radio message effective?
- Keeping it short and clear, and thinking before you speak
- Shouting so everyone hears
- Using slang your team knows
- Speaking fast to save airtime
Show answer
Answer: A. Keeping it short and clear, and thinking before you speak
Short, planned messages are easier to understand and keep the channel free for urgent calls.
Question 11 of 25
How do you spell 'ABC' using the phonetic alphabet?
- Alpha Beta Charlie
- Able Baker Charlie
- Apple Bravo Charlie
- Alpha Bravo Charlie
Show answer
Answer: D. Alpha Bravo Charlie
The international phonetic alphabet uses Alpha, Bravo and Charlie for A, B and C so letters are not confused on the radio.
Question 12 of 25
In radio talk, what does 'copy' usually mean?
- I received and understood your message
- I am leaving the channel
- Please repeat your message
- Send me a written copy
Show answer
Answer: A. I received and understood your message
'Copy' (or 'received') confirms the message was heard and understood. Ask the sender to repeat if you did not understand.
Question 13 of 25
Which is an example of active listening?
- Planning your reply while they talk
- Repeating back what the person said in your own words
- Looking at your phone to stay busy
- Interrupting to save time
Show answer
Answer: B. Repeating back what the person said in your own words
Paraphrasing shows the person you are listening and checks that you understood. It can also calm people down.
Question 14 of 25
Which is an example of non-verbal communication?
- Giving directions to the exit
- Speaking on the radio
- Writing in your notebook
- Standing with your arms tightly crossed
Show answer
Answer: D. Standing with your arms tightly crossed
Body language, facial expression and posture send messages without words. Crossed arms can look defensive or unfriendly.
Question 15 of 25
A visitor speaks little English. What should you do?
- Speak louder and faster
- Ignore them until someone else helps
- Use simple words and gestures, and arrange an interpreter if needed
- Refuse them service
Show answer
Answer: C. Use simple words and gestures, and arrange an interpreter if needed
Plain words, gestures and patience help. For important matters, use an interpreter service rather than guessing.
Question 16 of 25
Which is an open question?
- Did you see the car?
- Were you here at 9 pm?
- Is this your bag?
- What happened after you left the bar?
Show answer
Answer: D. What happened after you left the bar?
Open questions invite the person to explain in their own words. Closed questions only get a yes or no.
Question 17 of 25
How should you communicate with a person who is deaf or hard of hearing?
- Shout from behind them
- Cover your mouth when speaking
- Speak only to their companion
- Face them, speak clearly and offer to write things down
Show answer
Answer: D. Face them, speak clearly and offer to write things down
Facing the person helps lip reading, and writing ensures the message is understood. Speak directly to the person, not only to their companion.
Question 18 of 25
What should you tell the officer taking over your post at shift change?
- Any incidents, open issues and special instructions for the site
- Nothing, because they can read the log later
- Gossip about the client's staff
- Only the time you arrived
Show answer
Answer: A. Any incidents, open issues and special instructions for the site
A clear handover means nothing is missed. Record it in the log so there is a written record too.
Question 19 of 25
Which is an early warning sign that a person may become aggressive?
- Walking calmly to the exit
- Asking for directions
- Raised voice, clenched fists and pacing
- Smiling and making small talk
Show answer
Answer: C. Raised voice, clenched fists and pacing
Changes in voice, posture and movement often come before aggression. Noticing them early gives you time to de-escalate.
Question 20 of 25
Which action helps calm an angry person?
- Standing very close to show control
- Arguing until they admit fault
- Speaking calmly, listening and giving them space
- Pointing your finger at them
Show answer
Answer: C. Speaking calmly, listening and giving them space
A calm tone, respect and space lower tension. Aggressive body language usually makes things worse.
Question 21 of 25
Why should you stay more than an arm's length away from an upset person?
- It gives you time to react and lets them feel less threatened
- It means you do not need to listen
- It shows you are afraid
- It is only needed with strangers
Show answer
Answer: A. It gives you time to react and lets them feel less threatened
A safe gap protects you from a sudden strike and respects the person's personal space, which can reduce tension.
Question 22 of 25
How can offering choices help de-escalate a situation?
- It gives the person a sense of control and a way to back down
- It always ends the conversation quickly
- It means you never need to set limits
- It shows you have no authority
Show answer
Answer: A. It gives the person a sense of control and a way to back down
People who feel cornered are more likely to fight. Two acceptable options let them save face while still meeting the rules.
Question 23 of 25
Which statement shows empathy?
- "You're overreacting."
- "I can see you're frustrated about the wait."
- "Calm down right now."
- "That's not my problem."
Show answer
Answer: B. "I can see you're frustrated about the wait."
Naming the person's feelings shows you understand. Telling someone to calm down often has the opposite effect.
Question 24 of 25
You have tried to de-escalate, but the person is becoming more dangerous. What should you do?
- Keep arguing until they give in
- Move to safety and call for backup or police
- Challenge them to step outside
- Turn your back and ignore them
Show answer
Answer: B. Move to safety and call for backup or police
Your safety and the safety of others come first. Withdraw, get help and keep observing from a safe place.
Question 25 of 25
When dealing with a conflict, where should you position yourself?
- With your back to the crowd
- Between two walls so no one can get behind you
- With a clear exit route and without being cornered
- As close to the person as possible
Show answer
Answer: C. With a clear exit route and without being cornered
Keeping an escape route lets you leave if things turn violent. Being cornered increases the danger to you.

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