Giving Feedback and Coaching Course: Coaching conversations with the GROW model

1. Pytanie 1 z 17

   How is coaching different from telling someone what to do?

   • ACoaching mostly asks questions so the person finds solutions.
   • BCoaching avoids talking about goals.
   • CCoaching means the supervisor steps in and does the task for them.
   • DCoaching is used only for poor performers.
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   Odpowiedź: A. Coaching mostly asks questions so the person finds solutions.

   Coaching helps people work out how to improve by asking questions instead of giving answers.

2. Pytanie 2 z 17

   What do the letters in the GROW model stand for?

   • AGrow, Reflect, Observe, Work
   • BGuide, Review, Order, Warn
   • CGoal, Results, Orders, Wins
   • DGoal, Reality, Options, Way forward
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   Odpowiedź: D. Goal, Reality, Options, Way forward

   GROW stands for Goal, Reality, Options and Way forward (sometimes called Will).

3. Pytanie 3 z 17

   In which GROW stage would you ask, "What would success look like?"

   • AGoal
   • BReality
   • COptions
   • DWay forward
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   Odpowiedź: A. Goal

   The Goal stage agrees on what the person wants to achieve.

4. Pytanie 4 z 17

   In which GROW stage would you ask, "What is happening now?"

   • AGoal
   • BReality
   • COptions
   • DWay forward
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   Odpowiedź: B. Reality

   The Reality stage explores what is happening now, with facts.

5. Pytanie 5 z 17

   In which GROW stage would you ask, "What else could you try?"

   • AGoal
   • BReality
   • COptions
   • DWay forward
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   Odpowiedź: C. Options

   The Options stage lists possible ways forward without judging them yet.

6. Pytanie 6 z 17

   In which GROW stage would you ask, "What will you do, and by when?"

   • AGoal
   • BReality
   • COptions
   • DWay forward
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   Odpowiedź: D. Way forward

   The Way forward stage chooses actions, sets dates and gets commitment.

7. Pytanie 7 z 17

   Which of these is an open question?

   • A"Is the schedule the problem?"
   • B"Can you finish by Friday?"
   • C"What have you tried so far?"
   • D"Did you try calling the client?"
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   Odpowiedź: C. "What have you tried so far?"

   Open questions start with words like what or how and invite thinking. The others can be answered yes or no.

8. Pytanie 8 z 17

   When is telling and showing usually better than coaching?

   • AIn an emergency, or for a brand-new procedure
   • BWhen there is time for a conversation
   • CWhen the person has ideas about the problem
   • DWhen an experienced worker wants to improve a skill
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   Odpowiedź: A. In an emergency, or for a brand-new procedure

   In an emergency, or when someone is new and must learn a procedure, tell and show. Coach when the person has some skill and there is time.

9. Pytanie 9 z 17

   Why might a coach ask "What led to...?" instead of "Why did you...?"

   • AIt makes the conversation end sooner.
   • B"What led to...?" is a closed question.
   • C"Why did you...?" can sound like blame.
   • DQuestions starting with "why" break most policies.
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   Odpowiedź: C. "Why did you...?" can sound like blame.

   "What led to...?" explores the situation without sounding like an accusation.

10. Pytanie 10 z 17

    What is a leading question?

    • AThe first question in every session
    • BA question about someone's career plans
    • CA question only a team leader may ask
    • DA question that pushes a set answer
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    Odpowiedź: D. A question that pushes a set answer

    Leading questions, like "Don't you think you should...?", hide advice and push a set answer.

11. Pytanie 11 z 17

    What should the coach do during the Options stage?

    • AReview in detail what went wrong last month
    • BSkip ahead and set the final deadline
    • CHelp list several ideas before judging any of them
    • DPick the best option for the person right away to save time
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    Odpowiedź: C. Help list several ideas before judging any of them

    In the Options stage, list possible ways forward without judging them yet.

12. Pytanie 12 z 17

    When should a coach share their own idea?

    • AAt the very start of the session, so no time is wasted
    • BNever, even if the person asks for ideas
    • COnly in an email after the meeting
    • DAfter the person shares theirs, and with permission
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    Odpowiedź: D. After the person shares theirs, and with permission

    Share your idea after the person has shared theirs, and ask first: "Can I suggest something?"

13. Pytanie 13 z 17

    Which Way forward action can be checked?

    • ATry harder to make every guest feel welcome.
    • BGreet every guest within 10 seconds for two weeks.
    • CWork on being friendlier with all of the guests at the desk.
    • DThink about ways to improve guest greetings.
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    Odpowiedź: B. Greet every guest within 10 seconds for two weeks.

    A checkable action says what, by when and how you will know it worked.

14. Pytanie 14 z 17

    Why is silence useful in a coaching conversation?

    • AIt lets the coach check messages.
    • BIt signals the conversation is over.
    • CIt shows the coach is displeased.
    • DIt gives the person time to think.
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    Odpowiedź: D. It gives the person time to think.

    Ask one question at a time, then wait. Silence gives the person time to think.

15. Pytanie 15 z 17

    During the Reality stage, a worker realizes the real problem is different from what they first thought. What should the coach do?

    • AGo back and adjust the goal
    • BJump straight to the Way forward stage
    • CKeep the original goal no matter what
    • DEnd the session and try next month
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    Odpowiedź: A. Go back and adjust the goal

    The GROW stages can loop. If the reality is different, adjust the goal.

16. Pytanie 16 z 17

    Read the coaching conversation. Which question should the coach ask next to complete the GROW model?

    Coach: "What would you like to get out of today?"
    Raj: "I want to handle angry visitors without freezing."
    Coach: "What happens now when someone gets angry?"
    Raj: "I stop talking and call my supervisor."
    Coach: "What could you try?"
    Raj: "I could learn some calm phrases, practise with you, or read the de-escalation notes."

    • A"Which will you do first, and by when?"
    • B"Don't you think you should just stay calm?"
    • C"Why do you always freeze up?"
    • D"What would you like to get out of today?"
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    Odpowiedź: A. "Which will you do first, and by when?"

    Goal, Reality and Options are done, so the next step is the Way forward: choose actions and set dates.

17. Pytanie 17 z 17

    What should happen after a coaching conversation?

    • AA written warning if the plan fails
    • BA new goal chosen by the coach
    • CNothing, since the plan is now set
    • DA short check-in to review progress
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    Odpowiedź: D. A short check-in to review progress

    Book a short check-in, recognize progress, and coach again if the plan is not working.

Klawiatura: 1–4, aby odpowiedzieć, Enter – następne pytanie.