PassEveryTest
English

Fast Food and Food Court Crew Course (US) 2026

This course is for counter, drive-thru, kitchen and food court crew in the United States. It covers taking orders, food safety under the FDA Food Code as states adopt it, shared food court spaces, rush periods, hot equipment, difficult customers and federal teen work rules. Some states, such as California, Texas, Illinois and Washington, require a food handler card or training for this job; this course is background knowledge only and does not replace it. Each of the five topics has a lesson and an untimed quiz, followed by a timed 30-question final assessment; score 80% or more to earn a Certificate of Completion.

  • Course
  • United States
  • 80 questions
  • Checked
  • Edited by A. Singh
  • Fact-checked October 15, 2026

Quick answer

This free course has about 150 minutes of lessons, 5 untimed topic quizzes (80 questions in all) and a timed final assessment of 30 questions drawn at random. Score 80% or more on the final assessment to download a certificate of completion (private, not accredited). Checked against official sources on October 14, 2026.

Start with the lessonsFast Food and Food Court Crew Course (US): Lessons: about 150 minutes of reading. Every test question is covered in the lessons.

What you will learn

  • Take, repeat back and hand off counter, drive-thru and delivery orders accurately
  • Answer calorie and nutrition questions using FDA menu labeling rules and pass allergy questions to the person in charge
  • Follow Food Code basics: handwashing, no bare-hand contact, illness reporting, and holding, reheating and cooling temperatures
  • Keep shared food court spaces clean and sanitized and handle trash, sharps and food waste safely
  • Welcome customers with service animals under the ADA
  • Work safely during rushes and apply federal teen hour and equipment rules
  • Use fryers safely, respond to a grease fire, calm upset customers and report hazards using OSHA rights

Score 80% or more to download your certificate.

Your study plan

Read each lesson, take its topic quiz (untimed, with explanations), then the timed final assessment. A new mix of questions is drawn every time. Your progress is saved in this browser.

  1. Read the lessons5 lessons, about 150 min
  2. Topic quiz 1: Counter, drive-thru and delivery orders16 questions
  3. Topic quiz 2: Food safety on the line16 questions
  4. Topic quiz 3: Food courts and shared spaces16 questions
  5. Topic quiz 4: Rush hour, stations and teamwork16 questions
  6. Topic quiz 5: Hot equipment and tough customers16 questions
  7. Final exam30 questions, 40 min · Score 80% or more
Plan for my exam date Mistake notebook

Topic quiz 1: Counter, drive-thru and delivery orders

  1. Question 1 of 16

    In quick service, which matters most when you take an order?
    Show answer

    Answer: B. Getting the order right, then being quick

    A fast order that is wrong has to be remade, which is slower for everyone. Accuracy comes first, then speed.

  2. Question 2 of 16

    Why should you read the order back to the customer before taking payment?
    Show answer

    Answer: B. So they can catch mistakes before the food is made

    Repeating the order lets the customer correct errors before food is cooked and bagged.

  3. Question 3 of 16

    A customer at the counter asks for "the usual" and you have never served them before. What is the best reply?
    Show answer

    Answer: C. Smile and ask them to tell you what they would like

    You cannot know their usual, so ask politely. Guessing leads to wrong orders.

  4. Question 4 of 16

    Which is an honest way to suggest an add-on?
    Show answer

    Answer: A. "Would you like to add a drink? It's cheaper as a combo." (said only when that is true)

    Suggest once, give a real reason, and let the customer decide. Never add items without asking or claim savings that are not real.

  5. Question 5 of 16

    Under FDA menu labeling rules, which restaurants must show calories on menus and menu boards?
    Show answer

    Answer: C. Chains with 20 or more locations that use the same name and offer substantially the same menu

    FDA menu labeling applies to restaurants and similar retail food establishments in chains of 20 or more locations operating under the same name with substantially the same menu items.

  6. Question 6 of 16

    A customer at a large chain asks how much sodium is in a burger. Under FDA menu labeling rules, what should be available?
    Show answer

    Answer: D. Written nutrition information, including sodium, on request

    Covered chains must have written nutrition information available on request, including sodium, fat, sugars, fiber and protein.

  7. Question 7 of 16

    Which statement must covered chain restaurants show along with calories on menus?
    Show answer

    Answer: C. That 2,000 calories a day is used for general nutrition advice, but calorie needs vary

    FDA requires a daily-intake statement: 2,000 calories a day is used for general nutrition advice, but calorie needs vary.

  8. Question 8 of 16

    A customer asks whether the chicken sandwich contains sesame. You are not sure. What should you do?
    Show answer

    Answer: B. Say you will check, and get the manager or person in charge

    Never guess about allergens. Get the person in charge, who can check the ingredient information.

  9. Question 9 of 16

    According to OSHA, what can drive-thru headsets do to your hearing if the volume is too high?
    Show answer

    Answer: C. Cause hearing loss that is permanent once it happens

    OSHA notes that noise-induced hearing loss is preventable but permanent once you have it, so fit headsets properly and keep the volume reasonable.

  10. Question 10 of 16

    Why does OSHA advise keeping the drive-thru window closed as much as possible?
    Show answer

    Answer: C. To reduce breathing car exhaust, mainly carbon monoxide

    Car exhaust contains carbon monoxide, which can cause headaches, tiredness and worse. Keeping the window closed limits exposure.

  11. Question 11 of 16

    A car stops too far from the window to reach. What does OSHA suggest instead of leaning far out?
    Show answer

    Answer: C. Avoid overreaching; walk the order out if your store allows it

    OSHA warns that leaning and reaching out the window causes strains. Walk the order out rather than overreach, following store policy.

  12. Question 12 of 16

    Which habit does OSHA recommend for cash at the counter?
    Show answer

    Answer: A. Keep the register closed when you are not using it

    OSHA's restaurant guidance says to keep the register closed when not in use and not to count cash in front of customers.

  13. Question 13 of 16

    A delivery-app driver asks for an order but cannot tell you the customer name or order code. What should you do?
    Show answer

    Answer: B. Hold the order and ask them to check the app; do not hand it over until it matches

    Match the name or order code before handing over a delivery order, so the right food reaches the right customer.

  14. Question 14 of 16

    Late at night, a drive-thru customer wants to come to the back door to pick up food. What does OSHA advise?
    Show answer

    Answer: B. Keep the back door locked except for deliveries and use the window or drop box

    OSHA advises keeping back doors locked except when receiving deliveries and using drop boxes, especially late at night.

  15. Question 15 of 16

    Why do many stores check drinks, sauces and napkins before closing a bag?
    Show answer

    Answer: D. Missing small items are a common cause of complaints and remakes

    Small extras are easy to forget. A quick check against the receipt prevents unhappy customers, especially with delivery orders.

  16. Question 16 of 16

    A drive-thru order screen shows "no onion" but the cook missed it. The customer has not left yet. What is the best action?
    Show answer

    Answer: A. Apologize, remake the item correctly and thank them for waiting

    Fix the mistake, keep it short and friendly, and check the remake against the order.

What to know before the test

  • The FDA Food Code is a model code. States and local health departments adopt it to write their own rules, and the most recent full edition is the 2026 Food Code.
  • California food handlers must get a California Food Handler Card within 30 days of hire; cards are valid for three years.
  • Texas requires many food service employees to complete an accredited food handler training course within 60 days of getting a job.
  • Washington food workers need a food worker card; the first card is valid for 2 years and renewal cards for 3 years.
  • Under federal law, 14- and 15-year-olds may work no more than 3 hours on a school day and only between 7 a.m. and 7 p.m. (9 p.m. from June 1 through Labor Day).
  • FDA lists nine major food allergens; sesame became the ninth under the FASTER Act of 2021.
  • Restaurants in chains of 20 or more locations must post calories on menus and menu boards and provide written nutrition information on request.
  • Under the ADA, businesses that prepare or sell food generally must allow service animals in public areas even where health codes ban animals.

Frequently asked questions

Is this an official food handler card or certificate?

No. Passing the final assessment gives you a PassEveryTest Certificate of Completion, which shows you finished this general skills course. It is not a food handler card, an accredited qualification, or an employer or government certification.

Do I need a food handler card to work in fast food?

It depends on your state and sometimes your county. For example, California requires a California Food Handler Card within 30 days of hire, Texas requires accredited food handler training within 60 days, and Washington requires a food worker card. If your state requires one, you must get it from an approved provider; this course does not replace it.

Does this course teach my state's food code?

It teaches the main ideas of the FDA Food Code, which states and local health departments adopt in their own way. Details such as some cooking temperatures can differ, so always follow your local health department's rules and your employer's procedures.

Can I work in fast food at 14 or 15?

Federal law allows 14- and 15-year-olds to work in restaurants with limits on hours and tasks, such as no more than 3 hours on a school day and no work after 7 p.m. during the school year. Your state may have stricter rules, and the stricter rule applies.

How does the final assessment work?

It has 30 questions drawn at random from the course question bank, with a 40-minute time limit. You need 80% to pass, and each attempt gives you a new mix of questions.

Is the certificate accredited or officially recognised?

No. It is a private certificate of completion for knowledge only. It is not recognised, accredited or approved by any government, licensing body, regulator or educational institution, and it does not replace any licence, certification or training required by law.

Sources

Related tests