Fast Food and Food Court Crew Course (Australia): Rush hour, stations and teamwork

1. Question 1 of 16

   What is the main purpose of setting up stations before a rush?

   • ATo reduce the number of staff needed
   • BSo the manager can leave early
   • CTo make the shop look full
   • DSo staff do not have to stop to find supplies during the rush
   Show answer

   Answer: D. So staff do not have to stop to find supplies during the rush

   Stocking stations before a rush means no one has to leave their station to find supplies when it is busy.

2. Question 2 of 16

   Which is part of setting up the front counter before a rush?

   • ATurning off the order screen
   • BCleaning the fryers and changing all of the oil
   • CStocking bags, napkins, sauces and change
   • DTaking a break
   Show answer

   Answer: C. Stocking bags, napkins, sauces and change

   The front counter needs bags, napkins, cutlery, sauces and change in the till before the rush.

3. Question 3 of 16

   Why should you stay at your station during a rush unless moved?

   • ASo you can talk to a coworker
   • BLeaving a station creates a new bottleneck
   • CBecause moving is against the law
   • DSo the manager can see you working the whole time
   Show answer

   Answer: B. Leaving a station creates a new bottleneck

   Each station has a job; leaving it unattended slows down the whole line.

4. Question 4 of 16

   What does calling "Behind!" do in a busy kitchen?

   • ATells the manager you are behind on orders
   • BWarns coworkers you are passing behind them
   • CAsks someone to take out the bins at the back door
   • DMeans an order is late
   Show answer

   Answer: B. Warns coworkers you are passing behind them

   Call-outs such as "Behind!", "Hot!" and "Sharp!" warn people you are passing and prevent collisions and burns.

5. Question 5 of 16

   You are carrying a tray of hot oil-cooked food through the kitchen. What should you call out?

   • A"Hot!"
   • B"Order up!"
   • C"Last call!"
   • D"Clear!" only after you have passed
   Show answer

   Answer: A. "Hot!"

   Calling "Hot!" warns people to keep clear while you carry something hot.

6. Question 6 of 16

   Your manager asks you to put on six more burgers. What should you do?

   • ARepeat it back: "Six more burgers"
   • BSay nothing so you do not slow down
   • CNod and keep working
   • DWait until the rush is over
   Show answer

   Answer: A. Repeat it back: "Six more burgers"

   Repeating instructions back shows you heard them correctly.

7. Question 7 of 16

   Held food has reached the end of its hold time, and the queue is long. What should you do?

   • AKeep using it until the rush ends
   • BThrow it away and use fresh product
   • CMix it with fresh product so it lasts longer
   • DPut it back in the fridge
   Show answer

   Answer: B. Throw it away and use fresh product

   Hold times still apply when it is busy. Throw away food when its hold time is up.

8. Question 8 of 16

   Which held product should be used first?

   • AWhichever is closest
   • BThe one that looks best
   • CThe newest one
   • DThe oldest one that is still within its hold time
   Show answer

   Answer: D. The oldest one that is still within its hold time

   Use the oldest held food first so nothing goes past its hold time.

9. Question 9 of 16

   You notice you are almost out of drink cups during a rush. What should you do?

   • ALeave the station to go to the storeroom without telling anyone
   • BWait until they run out
   • CTell your manager early
   • DUse a different size cup without saying anything
   Show answer

   Answer: C. Tell your manager early

   Tell your manager early when you are running low, so supplies can be brought before you run out.

10. Question 10 of 16

    Your station is under control, but the drive-thru window is falling behind. What is the best action?

    • AAsk your manager where you can help
    • BTake a break
    • CStart a deep clean of your station and the fryers
    • DGo home early
    Show answer

    Answer: A. Ask your manager where you can help

    Good teams help the slowest point. Ask your manager where help is needed.

11. Question 11 of 16

    During a rush, a coworker suggests skipping hand washing between raw and cooked food to save time. What is correct?

    • AGloves mean you never need to wash your hands
    • BOnly managers must wash their hands
    • CFood safety rules still apply when it is busy
    • DIt is fine during a rush
    Show answer

    Answer: C. Food safety rules still apply when it is busy

    Rushing is never a reason to skip food safety. Hand washing and glove changes still apply.

12. Question 12 of 16

    What should you do after a rush ends?

    • ARestock, clean and report anything broken or running out
    • BClose the shop early
    • CTurn off all the equipment
    • DLeave everything for the next shift
    Show answer

    Answer: A. Restock, clean and report anything broken or running out

    After a rush, restock your station, clean as you go, and tell your manager about problems.

13. Question 13 of 16

    A customer is rude to you during a long wait. What is a helpful way to think about it?

    • AYou must have done something wrong
    • BYou should be rude back
    • CThey are usually frustrated by the wait, not by you
    • DYou should leave the counter
    Show answer

    Answer: C. They are usually frustrated by the wait, not by you

    Not taking rudeness personally helps you stay calm. Most frustration is about the wait.

14. Question 14 of 16

    Which is a good way to handle stress during a rush?

    • AFocus on one order at a time and breathe slowly
    • BSkip your breaks
    • CShout so people hear you
    • DTry to do every station at once
    Show answer

    Answer: A. Focus on one order at a time and breathe slowly

    Focusing on one order at a time and taking slow breaths keeps you calm and accurate.

15. Question 15 of 16

    According to the Fair Work Ombudsman, what kind of pay rate do most people under 21 get?

    • ANo pay during training
    • BA rate set by each shopping centre's management office
    • CA junior rate, which is lower than the adult rate
    • DThe same rate as a manager
    Show answer

    Answer: C. A junior rate, which is lower than the adult rate

    The Fair Work Ombudsman says most people under 21 get a junior rate, which is lower than the adult rate.

16. Question 16 of 16

    Where can you check the minimum pay rate for your job?

    • AA friend who works at another shop in the centre
    • BThe Fair Work Ombudsman's PayCheck Plus tool
    • CThe centre's information desk
    • DThe menu board
    Show answer

    Answer: B. The Fair Work Ombudsman's PayCheck Plus tool

    Pay rates change. The Fair Work Ombudsman's PayCheck Plus tool shows minimum rates, or ask your employer which award covers you.

Keyboard: 1–4 to answer, Enter for the next question.