Fast Food and Food Court Crew Course (US): Rush hour, stations and teamwork

1. Question 1 of 16

   What is the main goal of setting up your station before the lunch rush?

   • ACleaning the dining area
   • BMaking all the food for the day in advance
   • CFinishing your break early
   • DHaving everything stocked and ready so you do not leave your station during the rush
   Show answer

   Answer: D. Having everything stocked and ready so you do not leave your station during the rush

   A stocked, ready station (packaging, sauces, sanitizer, utensils) keeps orders moving when it gets busy.

2. Question 2 of 16

   Why do kitchen crews call out "behind" or "hot" during a rush?

   • ATo let the manager know you are busy
   • BTo warn coworkers and prevent collisions, burns and spills
   • CBecause it is required on the POS
   • DTo speed up customers
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   Answer: B. To warn coworkers and prevent collisions, burns and spills

   Short callouts tell people where you are and what you are carrying, which prevents accidents in tight spaces.

3. Question 3 of 16

   According to OSHA, how hot can it get in front of hot grills?

   • A105 to 110°F
   • B85 to 90°F
   • C150 to 160°F
   • D75 to 80°F
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   Answer: A. 105 to 110°F

   OSHA notes temperatures can reach 105 to 110°F (about 41 to 43°C) in front of hot grills, so heat illness is a real risk.

4. Question 4 of 16

   Which habit does OSHA recommend to prevent heat illness in the kitchen?

   • ADrink plenty of water and take breaks to cool down
   • BDrink energy drinks or coffee to stay alert and focused
   • CWear heavy layers to avoid burns
   • DSkip breaks so the rush ends sooner
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   Answer: A. Drink plenty of water and take breaks to cool down

   OSHA advises water, cool-down breaks, breathable clothing, and telling coworkers if you feel unwell. It advises avoiding alcohol and caffeine.

5. Question 5 of 16

   A coworker near the grill is confused and very hot. You suspect heat stroke. What should happen first?

   • AGive them a coffee and let them keep working
   • BTell them to finish the rush first, then take a long rest in the back
   • CWait to see if it gets better
   • DCall emergency services right away and start cooling the person
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   Answer: D. Call emergency services right away and start cooling the person

   OSHA says heat stroke needs emergency services immediately while the person is cooled.

6. Question 6 of 16

   Which shoes does OSHA recommend for kitchen and serving work?

   • ACanvas sneakers
   • BAny shoes, as long as they are new and comfortable
   • CNon-slip, waterproof, closed shoes with laces
   • DOpen-toe sandals
   Show answer

   Answer: C. Non-slip, waterproof, closed shoes with laces

   OSHA recommends non-slip, waterproof, laced shoes and advises against canvas, open-toe shoes and sandals.

7. Question 7 of 16

   Ice spills on the floor near the drink station during a rush. What should you do?

   • AKick it under the counter
   • BLeave it to melt
   • CWipe it up right away
   • DWait until the rush is over
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   Answer: C. Wipe it up right away

   Ice and spills cause slips. OSHA says to wipe them up right away and use wet-floor signs.

8. Question 8 of 16

   You stand at the same spot for your whole shift. What does OSHA suggest to reduce strain?

   • ALock your knees
   • BSit on the counter
   • CStand perfectly still
   • DChange position often and use anti-fatigue mats or a foot rest if available
   Show answer

   Answer: D. Change position often and use anti-fatigue mats or a foot rest if available

   OSHA recommends changing position often, cushioned shoes, foot rests and anti-fatigue mats for prolonged standing.

9. Question 9 of 16

   During a rush you need to carry a heavy jug of syrup. How should you carry it?

   • AOver your head
   • BBy dragging it slowly across the floor behind you
   • CWith both hands, elbows close to your body
   • DWith one hand at arm's length
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   Answer: C. With both hands, elbows close to your body

   OSHA advises carrying heavy pots and jugs with both hands and elbows close to the body.

10. Question 10 of 16

    During a rush, you notice you are running low on cups. What is the best action?

    • ATell your shift lead or a teammate early so it can be restocked
    • BLeave your station without telling anyone
    • CSay nothing until the cups run out
    • DStop serving drinks
    Show answer

    Answer: A. Tell your shift lead or a teammate early so it can be restocked

    Speak up early. Clear, short messages keep the team working together.

11. Question 11 of 16

    Under federal law, how many hours may a 15-year-old work on a school day?

    • AUp to 8 hours
    • BUp to 3 hours
    • CUp to 5 hours
    • DNo limit
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    Answer: B. Up to 3 hours

    Under the FLSA, 14- and 15-year-olds may work no more than 3 hours on a school day, including Fridays.

12. Question 12 of 16

    During the school year (October), what is the latest a 14-year-old may work under federal law?

    • AMidnight
    • B7 p.m.
    • C10 p.m.
    • D9 p.m.
    Show answer

    Answer: B. 7 p.m.

    Federal rules limit 14- and 15-year-olds to 7 a.m. to 7 p.m., except from June 1 through Labor Day, when the limit is 9 p.m.

13. Question 13 of 16

    In a week when school is in session, how many hours may a 14- or 15-year-old work in total under federal law?

    • AUp to 24 hours
    • BUp to 18 hours
    • CUp to 8 hours
    • DUp to 40 hours
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    Answer: B. Up to 18 hours

    The federal limit is 18 hours in a school week and 40 hours in a non-school week.

14. Question 14 of 16

    Your state's child labor law is stricter than the federal law. Which applies?

    • AOnly the federal law
    • BWhichever the employer chooses
    • CNeither, if the teen agrees
    • DThe stricter state law
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    Answer: D. The stricter state law

    The Department of Labor says that where a state child labor law is more restrictive than the federal law, the state law applies.

15. Question 15 of 16

    Does federal law require employers to give lunch or coffee breaks?

    • ANo, and any short breaks that are given are always unpaid
    • BYes, a 1-hour lunch for every shift
    • CNo, but if short breaks are given, they must be paid
    • DYes, two 15-minute breaks per shift
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    Answer: C. No, but if short breaks are given, they must be paid

    Federal law does not require breaks. When an employer offers short breaks (about 5 to 20 minutes), they count as paid work time.

16. Question 16 of 16

    Which statement about meal breaks for adult workers is correct?

    • AMeal breaks are set by the FDA Food Code
    • BEvery state requires a 1-hour meal break
    • CNo state has any meal break rule
    • DSome states require them; for example, California and Washington require a 30-minute meal period for work periods over 5 hours
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    Answer: D. Some states require them; for example, California and Washington require a 30-minute meal period for work periods over 5 hours

    Meal break rules come from state law. California and Washington require a half-hour meal period when work lasts more than 5 hours; many states have no general rule.

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