Fast Food and Food Court Crew Course (UK): Rush hour, stations and teamwork

1. Question 1 of 18

   What is the most useful thing to do before the lunch rush starts?

   • AStart a deep clean of the fryers
   • BStock your station with cups, lids, bags and sauces and check prep levels
   • CCount the till float again
   • DTake your break so you are fresh
   Show answer

   Answer: B. Stock your station with cups, lids, bags and sauces and check prep levels

   A full, ready station means you do not have to leave your post in the middle of the rush.

2. Question 2 of 18

   A coworker carrying a hot tray calls "Behind!" What does it mean?

   • AYou need to step backwards
   • BThey are passing behind you, so stay where you are
   • CThey need you to take the tray
   • DThe order is late
   Show answer

   Answer: B. They are passing behind you, so stay where you are

   Kitchen calls like "Behind!" and "Hot!" warn you so you do not turn or step into someone's path.

3. Question 3 of 18

   Your shift lead calls out a change and you reply "Heard!" What does this tell them?

   • AYou did not catch it and need it repeated slowly
   • BYou are going on a break
   • CYou disagree with the change
   • DYou have received and understood the message
   Show answer

   Answer: D. You have received and understood the message

   Calling back "Heard" closes the loop, so the person knows the message got through.

4. Question 4 of 18

   During a rush, which order of priorities should guide your work?

   • AAccuracy first, then speed, then safety, then food safety
   • BSafety first, then food safety, then accuracy, then speed
   • CSpeed first, then everything else
   • DWhatever the customer at the front wants
   Show answer

   Answer: B. Safety first, then food safety, then accuracy, then speed

   Being fast never makes up for an injury, unsafe food or a wrong order. Speed comes from good habits, not shortcuts.

5. Question 5 of 18

   Fries on your station have passed their hold time during a rush. What should you do?

   • APut them back in the fryer for a few seconds
   • BServe them quickly before anyone notices
   • CMix them with the fresh batch
   • DThrow them away and cook a fresh batch, as your hold times require
   Show answer

   Answer: D. Throw them away and cook a fresh batch, as your hold times require

   Hold times exist for food quality and safety. Follow them even when it is busy.

6. Question 6 of 18

   It is very busy and you have just handled raw burgers. You are asked to help at the assembly station. What should you do?

   • AWipe your hands on a cloth and go
   • BGo straight there to save time
   • CWash your hands first, then move to assembly
   • DPut clean gloves on over your unwashed hands and go
   Show answer

   Answer: C. Wash your hands first, then move to assembly

   Handwashing rules do not change in a rush. Moving from raw food to ready-to-eat food without washing spreads bacteria.

7. Question 7 of 18

   To prepare for a rush, a team pours and lids drinks before customers order them. What does this mean under allergen labelling law?

   • ANothing, because drinks are never PPDS
   • BThey can be sold for up to 2 hours without a label
   • CThey only need a price sticker
   • DThe drinks become PPDS food and need a label with the name and full ingredients list
   Show answer

   Answer: D. The drinks become PPDS food and need a label with the name and full ingredients list

   FSA guidance gives this exact example: drinks poured and lidded before customers order are PPDS.

8. Question 8 of 18

   Your station is quiet but the front counter has a long queue. What should you do?

   • AStart serving at the counter without telling anyone
   • BTake an early break
   • CStay put, because it is not your station
   • DAsk your shift lead where you can help
   Show answer

   Answer: D. Ask your shift lead where you can help

   Good teams move to where the work is, but checking with the lead keeps every station covered.

9. Question 9 of 18

   A customer has waited a long time for a special order. What is the best thing to say?

   • ASay it will be "one second" when it will be five minutes
   • BAcknowledge the wait, apologise and give an honest time
   • CTell them it is the kitchen's fault
   • DAvoid eye contact until it is ready
   Show answer

   Answer: B. Acknowledge the wait, apologise and give an honest time

   Honest updates keep trust. People cope with waiting better when they know what is happening.

10. Question 10 of 18

    You are an adult working an 8-hour shift. What rest break are you usually entitled to by law?

    • ANo break if the shop is busy
    • BTwo 10-minute breaks
    • COne uninterrupted 20-minute break during the working day
    • DA 30-minute paid lunch
    Show answer

    Answer: C. One uninterrupted 20-minute break during the working day

    GOV.UK says adults working more than 6 hours a day usually get one uninterrupted 20-minute rest break.

11. Question 11 of 18

    Does the law say your 20-minute rest break must be paid?

    • AOnly on Sundays
    • BOnly if you work in Scotland
    • CYes, it must always be paid at your normal rate
    • DNo, whether it is paid depends on your contract
    Show answer

    Answer: D. No, whether it is paid depends on your contract

    GOV.UK says the break may be unpaid, depending on the employment contract.

12. Question 12 of 18

    You finish a closing shift late at night. What rest between working days do adults usually get?

    • A8 hours
    • B6 hours
    • C24 hours
    • D11 hours
    Show answer

    Answer: D. 11 hours

    Adult workers usually have the right to 11 hours' rest between working days.

13. Question 13 of 18

    A 16-year-old crew member who has left school works a 5-hour shift. What break are they usually entitled to?

    • ANo break until they work 6 hours
    • BA 10-minute break
    • CA 30-minute break, because they work more than 4.5 hours
    • DA 20-minute break, the same as adults
    Show answer

    Answer: C. A 30-minute break, because they work more than 4.5 hours

    Young workers above school leaving age and under 18 usually get 30 minutes if they work more than 4.5 hours.

14. Question 14 of 18

    How much daily rest are young workers (under 18) usually entitled to between working days?

    • A8 hours
    • B11 hours
    • C48 hours
    • D12 hours
    Show answer

    Answer: D. 12 hours

    Young workers usually get 12 hours' daily rest and 48 hours' weekly rest.

15. Question 15 of 18

    According to HSE, when are young people at more risk of injury at work?

    • AIn the first six months of a job
    • BOnly after their first full year in the job
    • COnly on night shifts
    • DOnly when working alone
    Show answer

    Answer: A. In the first six months of a job

    HSE says young people are new to the workplace and are at more risk of injury in their first six months, so they may need more supervision.

16. Question 16 of 18

    You need to lift a heavy box of frozen fries from a delivery. Which technique does HSE recommend?

    • AJerk it up quickly to use momentum
    • BHold it out at arm's length so it does not touch your uniform, apron or face
    • CTwist your back to put it on the shelf
    • DKeep the load close to your waist, with the heaviest side next to your body
    Show answer

    Answer: D. Keep the load close to your waist, with the heaviest side next to your body

    HSE advises keeping loads close, not twisting, and moving smoothly. Plan the lift and get help if you need it.

17. Question 17 of 18

    What does HSE say about legal weight limits for lifting at work?

    • AThe law limits every single lift at work to 10 kg
    • BOnly under-18s have a legal limit
    • CThe limit is 25 kg for everyone
    • DThe law does not set specific weight limits
    Show answer

    Answer: D. The law does not set specific weight limits

    Employers must avoid, assess and reduce manual handling risks, but there are no fixed legal weight limits.

18. Question 18 of 18

    Halfway through a rush you feel overwhelmed and start making mistakes. What is the best step?

    • ASkip checking orders to catch up
    • BKeep quiet and work faster
    • CTell your shift lead, take a breath and focus on one order at a time
    • DWalk off the floor without saying anything
    Show answer

    Answer: C. Tell your shift lead, take a breath and focus on one order at a time

    Asking for help early lets the team rebalance stations. Focusing on one task at a time reduces errors.

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