Fast Food and Food Court Crew Course (UK): Food courts and shared spaces

1. Question 1 of 17

   A customer who bought lunch from another outlet in the food court asks you where the toilets are. What should you do?

   • AHelp them politely, because they are a centre customer too
   • BIgnore them until they buy something
   • CTell them to ask the outlet they bought from
   • DTell them the toilets are for your own paying customers only
   Show answer

   Answer: A. Help them politely, because they are a centre customer too

   Food court seating and facilities are shared. Helping everyone makes the whole centre feel welcoming.

2. Question 2 of 17

   You see a spilled drink on the floor in the seating area near your counter. What should you do?

   • AMake it safe straight away: warn people, put out a sign and clean it or call the cleaners
   • BLeave it, because the seating area is not your unit
   • CWait until the rush is over
   • DCover it with a napkin and carry on
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   Answer: A. Make it safe straight away: warn people, put out a sign and clean it or call the cleaners

   Spills cause slips. Deal with them quickly, even if centre cleaners usually clean the seating area.

3. Question 3 of 17

   According to HSE, what is the single most common cause of major injury in UK workplaces?

   • ASlips and trips
   • BKnife cuts
   • CElectric shocks
   • DBurns
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   Answer: A. Slips and trips

   HSE says slips and trips remain the single most common cause of major injury at work.

4. Question 4 of 17

   According to HSE, what is one of the main causes of slips in kitchens?

   • AWearing a uniform that is too long
   • BCold weather outside
   • CSpills from food or cooking
   • DBright lighting
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   Answer: C. Spills from food or cooking

   HSE says spills from food or cooking are among the main causes of slips, and most slips happen on wet or dirty floors.

5. Question 5 of 17

   Delivery boxes are stacked in the service corridor behind your unit. What is the risk, and what should happen?

   • AThey are a trip hazard and should be put away in proper storage
   • BThey are only a risk if they are heavy
   • CThere is no risk, because only trained staff ever use the corridor
   • DThey should be left so the next shift can see them
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   Answer: A. They are a trip hazard and should be put away in proper storage

   HSE warns that unexpected obstacles cause serious trips, so boxes, bags and cables should not be left lying around.

6. Question 6 of 17

   Under England's workplace recycling rules, which three waste streams must always be kept apart?

   • AHot waste, cold waste and wet waste
   • BDry recyclables, food waste, and non-recyclable (residual) waste
   • CGlass, cardboard and everything else
   • DKitchen waste, office waste and customer waste, collected weekly
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   Answer: B. Dry recyclables, food waste, and non-recyclable (residual) waste

   England's Simpler Recycling rules require workplaces to separate dry recyclables, food waste and residual waste before collection.

7. Question 7 of 17

   From what date did England's workplace recycling rules apply to workplaces with 10 or more full-time equivalent employees?

   • A31 March 2027
   • B31 March 2025
   • C1 January 2023
   • D6 April 2024
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   Answer: B. 31 March 2025

   The rules came into force on 31 March 2025 for these workplaces. 6 April 2024 is the start date in Wales, and 31 March 2027 is for micro-firms in England.

8. Question 8 of 17

   In England, by when must micro-firms (fewer than 10 full-time equivalent employees) separate their waste?

   • A1 October 2024
   • B31 March 2025
   • CThey never have to
   • D31 March 2027
   Show answer

   Answer: D. 31 March 2027

   Micro-firms have until 31 March 2027. Employees are counted across the whole business, not per site.

9. Question 9 of 17

   A manager suggests that staff take food waste home so the unit does not need a food waste bin. What do England's rules say?

   • AFood waste only counts if there is a full kitchen
   • BThis is fine if staff agree
   • CFood waste must be separated at the workplace and not taken home by staff
   • DFood waste can go in the dry recycling
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   Answer: C. Food waste must be separated at the workplace and not taken home by staff

   The guidance says food waste must be separated even where there is no kitchen, and staff should not take it home.

10. Question 10 of 17

    Under England's workplace recycling guidance, how can used cooking oil be dealt with?

    • AMixed into the general waste bags
    • BPoured down the sink with hot water
    • CSmall amounts with the food waste, or through a used cooking oil collection
    • DPut in the dry recycling
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    Answer: C. Small amounts with the food waste, or through a used cooking oil collection

    The guidance allows small amounts of oil to go with food waste, or oil to go to a used cooking oil collection. Never pour oil or fat down a drain.

11. Question 11 of 17

    Your food court unit is in Cardiff. How much food waste may be sent down sinks into the sewer?

    • ANone at all
    • BAny amount, if it is blended first
    • CUp to 5 kg a week
    • DSmall amounts after closing
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    Answer: A. None at all

    Welsh workplace recycling rules ban sending food to sewers in any amount.

12. Question 12 of 17

    In Wales, when must a workplace collect food waste separately?

    • AOnly when the premises have more than 50 staff working there full time
    • BWhen the premises produce more than 5 kg of food waste a week
    • COnly from 31 March 2027
    • DOnly if the council asks
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    Answer: B. When the premises produce more than 5 kg of food waste a week

    Welsh rules, in force since 6 April 2024, require separate food waste collection where premises produce more than 5 kg a week.

13. Question 13 of 17

    A bag has been left alone on a food court table for a long time and nobody seems to own it. What should you do?

    • ALeave it until closing time
    • BCarry it to lost property yourself
    • COpen it to look for a name
    • DDo not touch it, and tell centre security straight away
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    Answer: D. Do not touch it, and tell centre security straight away

    Report unattended items to centre security and let them follow the centre's procedure.

14. Question 14 of 17

    A young child comes to your counter and says they cannot find their parent. What should you do?

    • AWalk the child around the whole shopping centre to look for their parent
    • BTake the child into the back kitchen to keep them safe
    • CTell the child to wait by the main entrance
    • DKeep the child with you in a visible place and call centre security
    Show answer

    Answer: D. Keep the child with you in a visible place and call centre security

    Stay in public view and let security use the centre's lost child procedure, so the parent can find the child quickly.

15. Question 15 of 17

    Two customers start fighting in the seating area and one is hurt. Who should be called?

    • A101, after the fight ends
    • BOnly your area manager
    • C999 and centre security, without stepping between the people fighting
    • DNobody, unless your unit is damaged
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    Answer: C. 999 and centre security, without stepping between the people fighting

    Call 999 when there is violence happening or danger to life. Keep yourself safe and let trained people deal with it.

16. Question 16 of 17

    A customer tells you their phone was stolen from a table yesterday. They want to report it to the police. Which number fits?

    • A101, the police non-emergency number
    • B999, the emergency number for any crime
    • C111, the health advice line
    • DThe centre's delivery hotline
    Show answer

    Answer: A. 101, the police non-emergency number

    The crime is not happening now and no one is in danger, so it is a non-emergency. 101 is for non-emergency police matters.

17. Question 17 of 17

    A coworker tells a family in religious dress that they cannot sit in the shared seating area. Why is this wrong?

    • AReligion or belief is a protected characteristic, and the Equality Act 2010 protects people as consumers
    • BIt is only wrong if the family has bought food
    • CIt is allowed if the food court is busy
    • DIt is only a problem in Northern Ireland
    Show answer

    Answer: A. Religion or belief is a protected characteristic, and the Equality Act 2010 protects people as consumers

    Treating customers worse because of a protected characteristic, such as religion or belief, is discrimination under the Equality Act 2010.

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