Fire Safety, First Aid and Evacuation Course (EU): First aid awareness and calling 112

1. Question 1 of 16

   Under the Framework Directive, what must the employer do about first aid?

   • ALeave first aid to whichever worker happens to be nearest
   • BAsk every worker to bring their own first aid kit to work
   • CRely on passers-by in the street and on customers to help anyone hurt
   • DDesignate first-aiders with adequate training and equipment
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   Answer: D. Designate first-aiders with adequate training and equipment

   Article 8(2) says the employer must designate workers for first aid, with adequate numbers, training and equipment.

2. Question 2 of 16

   What does the Workplace Directive say about first aid equipment?

   • AIt must be hidden away so that it does not get used up
   • BIt must be kept locked in the manager's car for safety
   • CIt is needed only at the company's head office building
   • DIt must be suitably marked and easy to reach
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   Answer: D. It must be suitably marked and easy to reach

   Annex I point 19.3 says first aid equipment must be available wherever working conditions require it, suitably marked and easily accessible.

3. Question 3 of 16

   When does the Workplace Directive require one or more first aid rooms?

   • AOnly when workers ask for one in a signed written request
   • BWhen the size, type of work and accident rate call for it
   • COnly in hospitals, clinics and other healthcare buildings
   • DIn every workplace, even an office with only two workers
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   Answer: B. When the size, type of work and accident rate call for it

   Annex I point 19.1 says first aid rooms must be provided where the size of the premises, the type of activity and the frequency of accidents so dictate.

4. Question 4 of 16

   What colours does a first aid sign use under Directive 92/58/EEC?

   • AA white pictogram on a green background
   • BA white pictogram on a blue background
   • CA white pictogram on a red background
   • DA black pictogram on yellow
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   Answer: A. A white pictogram on a green background

   First-aid signs, like emergency escape signs, are rectangular or square with a white pictogram on a green background.

5. Question 5 of 16

   Which statement about the emergency number 112 is correct?

   • AIt costs the price of a normal call
   • BIt works only from fixed landlines
   • CIt works only in your home country
   • DIt is free and works everywhere in the EU
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   Answer: D. It is free and works everywhere in the EU

   112 is available everywhere in the EU, free of charge, from fixed and mobile phones.

6. Question 6 of 16

   How does 112 fit with national emergency numbers?

   • AIt is only for calls from abroad
   • BIt works only when national numbers are busy
   • CIt has replaced every other emergency number in all EU countries
   • DIt works alongside them, and some countries use 112 only
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   Answer: D. It works alongside them, and some countries use 112 only

   112 works alongside existing national emergency numbers. Some countries, such as Denmark, Finland and Sweden, have made it their only national emergency number.

7. Question 7 of 16

   You call 112 in another EU country and do not speak the local language. What may help?

   • AYou must hang up and call the emergency number of your home country
   • BOperators are only allowed to speak the local language
   • CYou must send a letter instead
   • DOperators in many countries can also answer in English or French
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   Answer: D. Operators in many countries can also answer in English or French

   Operators in many countries can answer calls in their national language and also in English or French.

8. Question 8 of 16

   Someone collapses in a loading bay. What should you do first?

   • AGive the person a drink of water
   • BRun straight to the person without looking
   • CCheck that the area is safe for you and others
   • DMove the person to a chair right away
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   Answer: C. Check that the area is safe for you and others

   First check for hazards such as traffic, live wires or violent people before you approach.

9. Question 9 of 16

   How should you check whether a collapsed person responds?

   • AWait quietly beside them until they wake up by themselves
   • BShake them hard by the head and shoulders
   • CGently stimulate them and ask loudly, "Are you OK?"
   • DPour cold water on their face to wake them up
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   Answer: C. Gently stimulate them and ask loudly, "Are you OK?"

   Once the area is safe, gently stimulate the person and ask loudly whether they are OK.

10. Question 10 of 16

    Why is it a good idea to put your phone on speaker when you call 112 for a collapsed person?

    • AIt sends your exact location and photo to the hospital
    • BThe dispatcher cannot hear you clearly any other way
    • CIt keeps your hands free to follow instructions
    • DThe call costs less when the phone is on speaker mode
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    Answer: C. It keeps your hands free to follow instructions

    Speaker mode keeps your hands free while the dispatcher gives clear step-by-step instructions, including CPR instructions.

11. Question 11 of 16

    In first aid training, the recovery position is meant for which person?

    • ASomeone who may have injured their spine in a fall
    • BLess responsive due to illness, breathing normally, not injured
    • CSomeone who is awake, alert and talking normally
    • DUnresponsive and not breathing normally after collapsing
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    Answer: B. Less responsive due to illness, breathing normally, not injured

    The recovery position is for a person whose responsiveness is reduced by illness, who is breathing normally, shows no signs of trauma and does not need CPR.

12. Question 12 of 16

    A person is unresponsive and NOT breathing normally. Which statement is correct?

    • ACall 112 at once and follow the dispatcher's CPR advice
    • BGive them something to drink
    • CPut them in the recovery position and wait for help to come
    • DLeave them alone and quiet until they wake up by themselves
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    Answer: A. Call 112 at once and follow the dispatcher's CPR advice

    If breathing is not normal, the person needs CPR and must not be put in the recovery position. Call 112 and follow the dispatcher.

13. Question 13 of 16

    What is an AED, and when should one be used on a person in cardiac arrest?

    • AA breathing mask that only doctors are allowed to use
    • BA fire alarm button, pressed after CPR has ended
    • CA first aid kit, used after the ambulance has left
    • DA defibrillator; use it as soon as possible
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    Answer: D. A defibrillator; use it as soon as possible

    An AED (automated external defibrillator) should be used as soon as possible; attach the pads as shown and follow its voice prompts.

14. Question 14 of 16

    Why does it matter to get an AED quickly to someone in cardiac arrest?

    • AAn AED only works in the first hour after it is switched on
    • BEach minute of delay lowers the chance of survival
    • CThe AED battery always runs out after five minutes
    • DThe ambulance will not come until an AED is used
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    Answer: B. Each minute of delay lowers the chance of survival

    European guidance says each minute of delay in defibrillation reduces the chance of survival.

15. Question 15 of 16

    A worker has a life-threatening bleed from the arm. At awareness level, what is the key first aid action?

    • AGive the person a hot drink
    • BAsk the person to walk to the car park
    • CPress firmly and directly on the bleeding wound
    • DWash the wound under a running tap
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    Answer: C. Press firmly and directly on the bleeding wound

    For life-threatening bleeding, apply firm, direct pressure to the injury while help is on the way.

16. Question 16 of 16

    When should you move an injured person?

    • AAlways, so they are more comfortable
    • BOnly if they are in an unsafe place
    • CAlways, to get them to a car quickly
    • DWhenever a crowd starts to form
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    Answer: B. Only if they are in an unsafe place

    Do not move the person unless they are in an unsafe situation.

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