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Fast Food and Food Court Crew Course (UK) 2026

This course is for crew members in fast food restaurants, takeaways, coffee counters and shopping centre food courts in the UK. It covers counter, drive-thru and delivery orders, food safety on the line, shared food court spaces, working through a rush, and staying safe with hot equipment and difficult customers. UK law does not require food handlers to hold a food hygiene certificate, but your employer must train or instruct you for your job, including on allergens; this course is background knowledge only and does not replace that training. Each of the five topics has a lesson and an untimed quiz, followed by a timed 30-question final assessment; score 80% or more to earn a Certificate of Completion.

  • Course
  • United Kingdom
  • 85 questions
  • Checked
  • Edited by A. Singh
  • Fact-checked October 15, 2026

Quick answer

This free course has about 150 minutes of lessons, 5 untimed topic quizzes (85 questions in all) and a timed final assessment of 30 questions drawn at random. Score 80% or more on the final assessment to download a certificate of completion (private, not accredited). Checked against official sources on October 14, 2026.

Start with the lessonsFast Food and Food Court Crew Course (UK): Lessons: about 150 minutes of reading. Every test question is covered in the lessons.

What you will learn

  • Serve customers quickly and accurately at the counter, the drive-thru and for delivery apps
  • Wash hands at the right times and keep food at the FSA's safe temperatures
  • Give allergen information correctly and recognise PPDS food under Natasha's Law
  • Keep shared food court spaces safe and sort waste under the rules in England and Wales
  • Work safely through a rush and explain your rest break rights
  • Calm an upset customer, report incidents and stay safe on late shifts

Score 80% or more to download your certificate.

Your study plan

Read each lesson, take its topic quiz (untimed, with explanations), then the timed final assessment. A new mix of questions is drawn every time. Your progress is saved in this browser.

  1. Read the lessons5 lessons, about 150 min
  2. Topic quiz 1: Counter, drive-thru and delivery orders16 questions
  3. Topic quiz 2: Food safety on the line18 questions
  4. Topic quiz 3: Food courts and shared spaces17 questions
  5. Topic quiz 4: Rush hour, stations and teamwork18 questions
  6. Topic quiz 5: Hot equipment and tough customers16 questions
  7. Final exam30 questions, 40 min · Score 80% or more
Plan for my exam date Mistake notebook

Topic quiz 1: Counter, drive-thru and delivery orders

  1. Question 1 of 16

    A customer reaches the counter while you are wiping down the till area. What should you do first?
    Show answer

    Answer: D. Look up, smile and greet them straight away

    A quick greeting tells customers they have been noticed. Cleaning can wait a few seconds.

  2. Question 2 of 16

    Why do crew members read the order back to the customer before taking payment?
    Show answer

    Answer: B. To catch mistakes before the food is made

    Reading the order back from the screen lets the customer correct errors early, when they are quick and cheap to fix.

  3. Question 3 of 16

    Which add-on suggestion is honest and helpful?
    Show answer

    Answer: D. Asking once, "Would you like a drink with that?"

    A good suggestion is relevant, asked once, and leaves the choice with the customer.

  4. Question 4 of 16

    What is the best way to speak to a customer through the drive-thru speaker?
    Show answer

    Answer: D. Clearly and at a steady pace, greeting them as soon as they pull up

    Customers hear you through a speaker and engine noise, so a clear, steady voice gets the order right first time.

  5. Question 5 of 16

    Before you hand a bag out of the drive-thru window, what should you do?
    Show answer

    Answer: C. Check the items against the order screen or receipt

    A final check at the window catches missing items before the customer leaves, which saves a return trip and a complaint.

  6. Question 6 of 16

    A car drives away from the window without its drink. What is the safest action?
    Show answer

    Answer: C. Tell your manager and follow the store's policy, staying out of the lane

    Never step into the drive-thru lane or lean out after a moving car. Your manager can decide how to put it right.

  7. Question 7 of 16

    A delivery courier arrives to collect an app order. What should you check before handing it over?
    Show answer

    Answer: D. That the order number or code matches the one on the courier's app

    Matching the order code makes sure the right food goes to the right customer.

  8. Question 8 of 16

    A courier asks to wait in the kitchen because it is warmer. What should you say?
    Show answer

    Answer: C. Politely ask them to wait in the customer or collection area

    Kitchens are for trained staff only. Keeping visitors out protects food safety and keeps people away from hot equipment.

  9. Question 9 of 16

    A customer brings back a burger and says it is not what they ordered. What happens to the returned burger?
    Show answer

    Answer: A. It is thrown away and never served again

    Once food has left the counter you cannot know what happened to it, so it must never be re-served.

  10. Question 10 of 16

    For food ordered online or by phone, when must allergen information be available to the customer?
    Show answer

    Answer: A. Before the purchase is completed and when the food is delivered

    FSA guidance says distance-selling customers must get allergen information at two points: before they finish buying and when the food arrives.

  11. Question 11 of 16

    In England, which food businesses must show calorie information on their menus?
    Show answer

    Answer: C. Businesses with 250 or more employees

    The calorie labelling rules apply in England to out-of-home food businesses with 250 or more employees, counting full-time and part-time staff.

  12. Question 12 of 16

    Under England's calorie labelling rules, which statement must appear on menus?
    Show answer

    Answer: D. "Adults need around 2000 kcal a day"

    Covered businesses must show this statement on each page of a menu, as well as the kcal for each portion.

  13. Question 13 of 16

    Do England's calorie labelling rules apply to menus on third-party delivery apps?
    Show answer

    Answer: C. Yes, calorie information must also be given for online menus and delivery apps

    The guidance covers the point of choice, including online menus and delivery platforms, so businesses must give calorie information to the apps.

  14. Question 14 of 16

    Since 1 October 2024 in England, Scotland and Wales, what must employers do with tips and service charges?
    Show answer

    Answer: A. Pass them all on to workers without deductions, apart from limited cases such as tax

    The Employment (Allocation of Tips) Act rules and statutory code require employers to pass on all qualifying tips fairly and without deductions.

  15. Question 15 of 16

    Under the statutory tipping code, by when must tips reach workers?
    Show answer

    Answer: C. By the end of the month after the month the tip was paid

    The code sets a deadline: tips must be paid out by the end of the following month at the latest.

  16. Question 16 of 16

    A customer hands you a cash tip, which you keep, and your employer has no control or involvement. How does the tipping code treat this tip?
    Show answer

    Answer: D. It is outside the code, because the employer has no control or involvement

    Cash tips a worker receives and keeps with no employer involvement are out of scope. Tips the employer collects or shares, such as a pooled tip jar, are covered.

What to know before the test

  • Food handlers do not have to hold a food hygiene certificate, but employers must be able to show staff have the right skills and up-to-date training.
  • Hot food must be kept at or above 63°C if it is not served straight away.
  • Keeping chilled food at 8°C or below is a legal requirement in England, Wales and Northern Ireland and is recommended in Scotland.
  • Since 1 October 2021, food prepacked for direct sale must be labelled with its name and a full ingredients list, with allergens emphasised.
  • Displaying a food hygiene rating is a legal requirement in Wales and Northern Ireland; in England it is voluntary but encouraged.
  • Since 1 October 2024, employers in England, Scotland and Wales must pass on all tips to workers without deductions, except in very limited cases.
  • HSE says slips and trips remain the single most common cause of major injury in UK workplaces.

Frequently asked questions

Is this an official food hygiene certificate?

No. When you pass the final assessment you get a PassEveryTest Certificate of Completion, which shows you finished this general skills course. It is not an accredited food hygiene qualification or an employer or government certification.

Do I need a food hygiene certificate to work in fast food in the UK?

Not by law. The FSA says food handlers do not have to hold a certificate, but your employer must make sure you are trained or instructed for your role, including on allergens. Many employers ask you to complete a food hygiene course, and this course does not replace it.

How does the final assessment work?

It has 30 questions drawn at random from the course question bank, with a 40-minute time limit. You need 80% to pass, and each attempt gives you a new mix of questions.

Are the food safety rules the same in Scotland?

Mostly, but not all. Food Standards Scotland leads in Scotland, the 8°C chilled food limit is recommended rather than a legal requirement there, and hygiene inspections give Pass or Improvement Required instead of a 0 to 5 rating.

Do I get to keep my tips?

In England, Scotland and Wales, employers must pass on all tips and service charges to workers fairly and without deductions, except in very limited cases such as tax. Ask your employer for its written tipping policy.

Is the certificate accredited or officially recognised?

No. It is a private certificate of completion for knowledge only. It is not recognised, accredited or approved by any government, licensing body, regulator or educational institution, and it does not replace any licence, certification or training required by law.

Sources

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