Hotel and Hospitality Security Course 2026

1. Frage 1 von 25

   What best describes the job of a security guard in a hotel?

   • AKeeping guests, staff and property safe while giving friendly service
   • BEnforcing house rules and removing anyone the guard thinks does not belong, using force if needed
   • CCollecting payment from guests who leave early
   • DChecking every guest's room each night
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   Antwort: A. Keeping guests, staff and property safe while giving friendly service

   Hotel security mixes safety and hospitality. Guards prevent and report problems while treating guests as customers.

2. Frage 2 von 25

   Which areas of a hotel are most important to include on a patrol?

   • AOnly guest rooms, by opening each door
   • BOnly the front lobby
   • COnly the restaurant during meal times
   • DStairwells, parkades, pool areas, service corridors and exits
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   Antwort: D. Stairwells, parkades, pool areas, service corridors and exits

   Quiet, less-watched areas such as stairwells, parkades, pools and back-of-house corridors are where problems often go unnoticed.

3. Frage 3 von 25

   A caller asks the front desk which room their friend is staying in. What is the right response?

   • ADo not give the room number; offer to pass on a message or connect the call if the guest agrees
   • BGive the floor number but not the room number
   • CGive the room number if the caller can tell you the guest's full name and home city
   • DAsk the caller to come to the hotel to get the number
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   Antwort: A. Do not give the room number; offer to pass on a message or connect the call if the guest agrees

   Guest details, including whether someone is staying and their room number, are personal information. Protect them and let the guest decide whether to make contact.

4. Frage 4 von 25

   A person says they lost their room key card and asks for a new one. What should happen first?

   • AConfirm they are the registered guest for that room, following hotel policy
   • BTell them to wait until the guest in that room comes back
   • CGive them a new key card right away, since guests often lose cards and need quick help
   • DWalk them to the room and open the door for them
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   Antwort: A. Confirm they are the registered guest for that room, following hotel policy

   Issuing a key to the wrong person can let an intruder into a guest's room. Hotels check identity against the registration first.

5. Frage 5 von 25

   Which is the safest way to do a welfare check on a guest room?

   • ATwo staff attend, knock, announce who they are, wait, and record what they find
   • BAsk a neighbouring guest to look in
   • COne guard opens the door quietly with a master key so the guest is not woken up
   • DCall the room once and leave if no one answers
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   Antwort: A. Two staff attend, knock, announce who they are, wait, and record what they find

   Knocking and announcing respects the guest's privacy, and a second staff member is a witness and backup. Recording the check protects everyone.

6. Frage 6 von 25

   In Alberta, which privacy law mainly covers how a private hotel handles guest information?

   • AThe Criminal Code
   • BThe Trespass to Premises Act
   • CAlberta's Personal Information Protection Act (PIPA)
   • DThe Fire Code
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   Antwort: C. Alberta's Personal Information Protection Act (PIPA)

   Alberta, British Columbia and Quebec have their own private-sector privacy laws that are substantially similar to the federal PIPEDA, which applies in most other provinces.

7. Frage 7 von 25

   A guest complains about loud noise from the next room at 1 a.m. What should the guard do first?

   • AKnock, introduce yourself and politely ask the guests to lower the noise
   • BOpen the door with a master key and order everyone out of the room right away
   • CCall police right away
   • DTurn off the power to that room
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   Antwort: A. Knock, introduce yourself and politely ask the guests to lower the noise

   Most noise complaints end with a polite, calm request. Escalate to a manager or police only if the problem continues or becomes unsafe.

8. Frage 8 von 25

   A non-guest in an Ontario hotel lobby is told by security to leave. Under the Trespass to Property Act, what becomes an offence?

   • AHaving waited in the lobby earlier in the day
   • BAsking to speak to the manager first
   • CUsing the lobby washroom before being told to leave
   • DNot leaving right away after being directed to leave
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   Antwort: D. Not leaving right away after being directed to leave

   Section 2 makes it an offence to enter when entry is prohibited or to fail to leave immediately when directed by the occupier or a person authorized by them.

9. Frage 9 von 25

   A guard arrests a trespasser under Ontario's Trespass to Property Act. What must the guard do next?

   • APromptly call police and hand the person over
   • BHold the person in an empty room until morning
   • CLet the person go after taking their photo
   • DDrive the person off the property
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   Antwort: A. Promptly call police and hand the person over

   Section 9 says a person other than a police officer who makes an arrest must promptly call for police and deliver the person to them.

10. Frage 10 von 25

    According to the Government of Alberta, how should property owners deal with trespassers?

    • AUse any force needed to remove them
    • BCall law enforcement to deal with them
    • CLock them in until they pay a fine
    • DTake their belongings as a penalty
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    Antwort: B. Call law enforcement to deal with them

    Alberta's guidance says owners can still be held criminally responsible for their own actions and should call law enforcement to deal with trespassers.

11. Frage 11 von 25

    Under the Criminal Code, when may a guard arrest a person without a warrant on hotel property?

    • AWhen the person refuses to give their name
    • BWhen the guard, authorized by the owner, finds the person committing a criminal offence on or in relation to that property
    • CWhenever a guest complains about the person's behaviour or says they feel unsafe around them in the hotel
    • DWhen the person looks like they might cause trouble later
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    Antwort: B. When the guard, authorized by the owner, finds the person committing a criminal offence on or in relation to that property

    Section 494(2) lets an owner or a person authorized by the owner arrest someone found committing a criminal offence on or in relation to the property. The person must then be handed to police right away.

12. Frage 12 von 25

    You find a guest slumped in a hallway, very hard to wake, with slow breathing. What should you do first?

    • ACall 911 and give care within your training
    • BWalk them back to their room and check on them again later in the shift
    • CAsk them to leave the hotel
    • DLet them sleep it off
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    Antwort: A. Call 911 and give care within your training

    Slow breathing and being hard to wake can be signs of an overdose or other medical emergency. Call 911 right away and stay with the person.

13. Frage 13 von 25

    What does the Good Samaritan Drug Overdose Act protect people from when they call 911 for an overdose?

    • ACharges for trafficking drugs
    • BAll criminal charges, including charges for crimes not related to drugs
    • CCharges for simple drug possession
    • DOutstanding arrest warrants
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    Antwort: C. Charges for simple drug possession

    The Act protects the caller, the person overdosing and others at the scene from simple possession charges and related breaches. It does not cover warrants or trafficking.

14. Frage 14 von 25

    A fire alarm sounds in a hotel. What should a guard do?

    • ASilence the alarm, then look for the cause before telling guests or calling anyone
    • BDirect guests to the elevators so they leave faster
    • CTell guests to wait in their rooms until the guard checks
    • DFollow the hotel's fire safety plan and help guests leave by the stairs
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    Antwort: D. Follow the hotel's fire safety plan and help guests leave by the stairs

    Guards follow the fire safety plan for their building, which sets out who calls the fire department and how people leave. Elevators are not used during a fire alarm unless the fire department directs it.

15. Frage 15 von 25

    Under the B.C. Fire Code, what must be posted in each hotel and motel bedroom?

    • AA list of other guests on the floor
    • BFire safety rules for occupants showing the locations of exits
    • CThe hotel's room rates
    • DThe guard's patrol schedule
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    Antwort: B. Fire safety rules for occupants showing the locations of exits

    Article 2.8.2.7 of the B.C. Fire Code requires fire safety rules for occupants, showing exit locations, in each hotel and motel bedroom.

16. Frage 16 von 25

    Under the B.C. Fire Code, how often must fire drills be held for supervisory staff in most buildings?

    • AOnly when a fire inspector asks
    • BEvery week
    • CAt intervals of no more than 12 months
    • DOnce every five years
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    Antwort: C. At intervals of no more than 12 months

    Article 2.8.3.2 sets a general interval of no more than 12 months for supervisory staff fire drills, with shorter intervals for some building types.

17. Frage 17 von 25

    Under the B.C. Fire Code, when must supervisory staff be trained in the fire emergency procedures?

    • ABefore they take on any fire safety responsibility
    • BWithin one year of starting the job
    • COnly after the first fire alarm
    • DOnly if they ask for training
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    Antwort: A. Before they take on any fire safety responsibility

    Article 2.8.1.2 says supervisory staff must be trained in the fire emergency procedures in the fire safety plan before taking on fire safety duties.

18. Frage 18 von 25

    Which best describes human trafficking in Canada?

    • ARenting a hotel room for another person
    • BWorking more than one job
    • CHelping a person cross the border illegally, with their agreement, in exchange for payment
    • DRecruiting, moving, harbouring or controlling a person in order to exploit them
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    Antwort: D. Recruiting, moving, harbouring or controlling a person in order to exploit them

    Public Safety Canada describes human trafficking as recruiting, transporting, harbouring or controlling a person to exploit them, usually for sex or forced labour.

19. Frage 19 von 25

    How is human smuggling usually different from human trafficking?

    • ASmuggling only happens in hotels
    • BSmuggling usually involves the consent of the person being moved
    • CSmuggling is legal in Canada
    • DSmuggling always involves children
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    Antwort: B. Smuggling usually involves the consent of the person being moved

    Public Safety Canada notes that smuggling usually involves consent, while trafficking is about exploiting and controlling the person.

20. Frage 20 von 25

    Which is a possible sign that a person is being trafficked?

    • ASomeone else speaks for them and holds their ID and phone
    • BThey ask for extra pillows
    • CThey check out early
    • DThey travel with a friend
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    Antwort: A. Someone else speaks for them and holds their ID and phone

    The Canadian Human Trafficking Hotline lists being controlled or spoken for by someone else, and having no access to one's own money, phone or ID, as indicators.

21. Frage 21 von 25

    Which pattern in a hotel can be an indicator of human trafficking?

    • AA guest ordering room service
    • BA young person with an adult who claims to be a parent but is not related to them
    • CA business traveller asking for a late checkout
    • DA family checking in late at night with a lot of luggage for a week-long holiday stay
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    Antwort: B. A young person with an adult who claims to be a parent but is not related to them

    Hotel guidance lists a young person with an unrelated adult who claims to be a parent or guardian, refusing housekeeping, and paying cash one day at a time as possible signs.

22. Frage 22 von 25

    What is the number for the Canadian Human Trafficking Hotline?

    • A1-888-857-4003
    • B1-800-420-5805
    • C1-833-900-1010
    • D2-1-1
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    Antwort: C. 1-833-900-1010

    The Canadian Human Trafficking Hotline, 1-833-900-1010, is confidential, open 24/7 and offers help in more than 200 languages.

23. Frage 23 von 25

    You believe a person in a hotel room is being trafficked and is in immediate danger. Who do you call?

    • AThe guest's family
    • BThe human trafficking hotline only
    • CThe hotel's head office
    • D911
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    Antwort: D. 911

    Public Safety Canada says to call 911 or local police when someone is in immediate danger. The hotline is for other cases and advice.

24. Frage 24 von 25

    You notice several trafficking indicators but no one is in immediate danger. What is the best action?

    • APost about it on social media
    • BCalmly confront the adult and ask to see identification for everyone staying in the room right away
    • CWrite down what you saw and report it to your manager and the hotline or police, following policy
    • DDo nothing, because it is not your job
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    Antwort: C. Write down what you saw and report it to your manager and the hotline or police, following policy

    Record facts and report through the right channels. Confronting a suspected trafficker can put the possible victim at greater risk.

25. Frage 25 von 25

    A guest reports money stolen from their room. What should the guard do?

    • ATake the details, notify the manager, offer to call police and write an incident report
    • BTell the guest the hotel is never responsible
    • CQuestion housekeeping staff alone in a locked room
    • DSearch the rooms of nearby guests while they are out, with the manager's approval
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    Antwort: A. Take the details, notify the manager, offer to call police and write an incident report

    Guards do not search other guests' rooms. Record the facts, involve the manager and offer police help, then complete a clear report.

Tastatur: 1–4 zum Antworten, Eingabetaste für die nächste Frage.