Fast Food and Food Court Crew Course (Australia): Hot equipment and tough customers

1. Question 1 of 16

   Which law is the main workplace health and safety law in Victoria?

   • AThe Occupational Health and Safety Act 2004
   • BThe Fair Work Act 2009
   • CThe Food Act 2003
   • DThe model Work Health and Safety Act 2011 (Cth) and its rules
   Show answer

   Answer: A. The Occupational Health and Safety Act 2004

   WorkSafe Victoria describes the Occupational Health and Safety Act 2004 as Victoria's main workplace health and safety law. Most other states use the model WHS laws.

2. Question 2 of 16

   Under the model WHS laws, which is a worker's duty?

   • AWrite the business's safety policy
   • BTake reasonable care of their own and others' health and safety
   • CPay for their own safety equipment
   • DInspect the building for the council
   Show answer

   Answer: B. Take reasonable care of their own and others' health and safety

   Workers must take reasonable care for themselves and others, follow reasonable instructions and cooperate with safety policies.

3. Question 3 of 16

   Under the model WHS laws, when may a worker stop or refuse work?

   • AWhen they reasonably believe there is a serious risk from an immediate or imminent hazard
   • BWhenever the shop is busy
   • COnly with a doctor's certificate
   • DWhen they do not like a task
   Show answer

   Answer: A. When they reasonably believe there is a serious risk from an immediate or imminent hazard

   A worker may stop work if they have a reasonable concern about a serious risk from immediate or imminent exposure to a hazard, and must tell the business as soon as possible.

4. Question 4 of 16

   What is the "tell me, show me, watch me" approach?

   • AA way to report a coworker
   • BA customer service script
   • CA supervisor explains a task, demonstrates it, then watches the worker do it
   • DA fire evacuation drill
   Show answer

   Answer: C. A supervisor explains a task, demonstrates it, then watches the worker do it

   WorkSafe Queensland recommends this approach for inducting young workers into tasks.

5. Question 5 of 16

   In Queensland, what is the latest time a school-aged child may work at night?

   • A10pm
   • BThere is no limit
   • CMidnight
   • D8pm
   Show answer

   Answer: A. 10pm

   Business Queensland says school-aged children must not work between 10pm and 6am.

6. Question 6 of 16

   In Victoria, what do businesses need in order to employ children under 15?

   • AA liquor licence
   • BA child employment licence
   • CNothing, if the parents agree
   • DA food safety supervisor certificate
   Show answer

   Answer: B. A child employment licence

   The Victorian Government says businesses need a licence to employ children under 15 (except parents employing their own child in a family business).

7. Question 7 of 16

   Why should you shake ice and water off frozen chips before lowering them into the fryer?

   • AIt keeps the oil cleaner for longer and saves money
   • BIt makes the chips cook slower
   • CWater makes hot oil spit and can cause burns
   • DIt saves electricity
   Show answer

   Answer: C. Water makes hot oil spit and can cause burns

   Water in hot oil makes it spit and splash, which can cause serious burns.

8. Question 8 of 16

   Why should you open a steamer door away from your face?

   • ASo the door does not break
   • BTo keep the food warm
   • CEscaping steam can burn you
   • DTo stop the smoke alarms going off
   Show answer

   Answer: C. Escaping steam can burn you

   Steam can cause burns, so open doors and lids away from your face and body.

9. Question 9 of 16

   Why should you use dry oven gloves rather than a wet cloth to lift a hot tray?

   • AA wet cloth passes heat straight through to your hand
   • BDry gloves are cheaper
   • CWet cloths stain the tray
   • DWet cloths are against food law
   Show answer

   Answer: A. A wet cloth passes heat straight through to your hand

   Water conducts heat, so a wet cloth or glove can burn you.

10. Question 10 of 16

    A coworker burns their hand on a grill. What is the correct first aid?

    • ACool it for 1 minute, then keep working
    • BCool it under cool running water for at least 20 minutes
    • CCover it with butter
    • DPut ice on it
    Show answer

    Answer: B. Cool it under cool running water for at least 20 minutes

    Cool a burn under cool running water for at least 20 minutes, and do not use ice.

11. Question 11 of 16

    Which burn needs urgent medical help?

    • AA burn to the face, or one larger than a 20-cent coin
    • BA burn on the back of a fingernail that has stopped hurting
    • CA small red mark that stops hurting after cooling
    • DAny burn, even a tiny one that has fully healed over
    Show answer

    Answer: A. A burn to the face, or one larger than a 20-cent coin

    Get urgent help for deep burns, burns larger than a 20-cent coin, or burns to the face, hands, airway or genitals.

12. Question 12 of 16

    What class of fire involves cooking oils and fats?

    • AClass F
    • BClass E
    • CClass A
    • DClass C
    Show answer

    Answer: A. Class F

    Class F fires involve cooking oils and fats, such as vegetable oil and lard.

13. Question 13 of 16

    Which extinguisher is designed for a fryer fire?

    • AA wet chemical extinguisher with an oatmeal band
    • BAny extinguisher that is closest to the fryer
    • CA bucket of water
    • DA water extinguisher with a red band
    Show answer

    Answer: A. A wet chemical extinguisher with an oatmeal band

    Wet chemical extinguishers (oatmeal band) are for Class F cooking-oil fires. Water extinguishers are only for Class A fires.

14. Question 14 of 16

    A customer starts shouting and pacing because his order is wrong. What should you do first?

    • AShout back so he listens
    • BIgnore him until he stops
    • CWalk around the counter to face him
    • DStay calm, speak slowly and acknowledge the problem
    Show answer

    Answer: D. Stay calm, speak slowly and acknowledge the problem

    Calm words and body language, with the counter between you, help lower the tension. Then listen and acknowledge the problem.

15. Question 15 of 16

    A customer keeps abusing you after you have offered to fix their order. What should you do?

    • AKeep apologising until they leave
    • BRefund them double
    • CArgue until they agree
    • DSay the behaviour is not acceptable and get your manager or security
    Show answer

    Answer: D. Say the behaviour is not acceptable and get your manager or security

    Safe Work Australia suggests telling the person their behaviour is unacceptable, getting help, and removing yourself if you feel unsafe.

16. Question 16 of 16

    After a customer swore at you but no one was hurt, should you report it?

    • ANo, abuse is part of the job
    • BOnly if the customer comes back and does it again
    • COnly if a manager saw it
    • DYes, report every incident, even verbal abuse
    Show answer

    Answer: D. Yes, report every incident, even verbal abuse

    Reporting even minor incidents helps the business find and fix the causes. Record what, when, where and who.

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