Fast Food and Food Court Crew Course (Australia): Working in a shared food court

1. Question 1 of 16

   In a shopping centre food court, who usually looks after the shared seating and walkways?

   • ACustomers
   • BCentre management
   • CThe local council
   • DEach food shop on its own
   Show answer

   Answer: B. Centre management

   Common areas such as seating, walkways, toilets and central bins are run by centre management. Your shop looks after its own tenancy.

2. Question 2 of 16

   Which area is usually your shop's own responsibility?

   • AYour counter, kitchen and back area
   • BThe loading dock and the centre's bin room
   • CThe car park
   • DThe centre's toilets
   Show answer

   Answer: A. Your counter, kitchen and back area

   The tenancy (counter, kitchen and back area) is the shop's responsibility; common areas belong to the centre.

3. Question 3 of 16

   Where should food court deliveries usually come in?

   • AThrough the seating area at lunchtime
   • BThrough the loading dock at the centre's set times
   • CThrough the cinema exit
   • DThrough any public entrance that is open
   Show answer

   Answer: B. Through the loading dock at the centre's set times

   Centres usually require deliveries through the loading dock at set times, to keep public areas clear and safe.

4. Question 4 of 16

   Why should you not stack boxes outside your shopfront in the walkway?

   • AIt makes the shop look busy
   • BCustomers might buy them
   • CBoxes block the centre's Wi-Fi signal to other shops
   • DWalkways and exits must be kept clear
   Show answer

   Answer: D. Walkways and exits must be kept clear

   Centre rules usually require walkways and exits to stay clear for safety and emergencies.

5. Question 5 of 16

   A parent with a pram cannot get past chairs pushed into the aisle near your counter. What should you do?

   • AAsk other customers to lift the pram
   • BTell them to go around the food court
   • CIgnore it because it is a common area
   • DMove the chairs to make a clear path
   Show answer

   Answer: D. Move the chairs to make a clear path

   Keep space clear near your counter for prams, wheelchairs and walking frames.

6. Question 6 of 16

   A milkshake is spilled on the floor inside your shop. What is the right order?

   • AClean it after the rush
   • BCover it with napkins and leave it
   • CRemove the sign, then clean it
   • DPut out a wet-floor sign, clean it up, then remove the sign when dry
   Show answer

   Answer: D. Put out a wet-floor sign, clean it up, then remove the sign when dry

   Mark the spill, clean it straight away, and remove the sign only when the floor is dry.

7. Question 7 of 16

   A spill is in the common seating area, away from your shop. What should you do?

   • AMark it or stay nearby, and call centre cleaning or security
   • BWait for a customer to report it
   • CTell customers to step over it
   • DWalk past because it is not your area
   Show answer

   Answer: A. Mark it or stay nearby, and call centre cleaning or security

   Never walk past a spill. Mark it and call centre cleaning or security so it is cleaned quickly.

8. Question 8 of 16

   How should used cooking oil be disposed of?

   • AIn the oil collection container provided
   • BInto a floor drain
   • CDown the kitchen sink with plenty of hot water
   • DInto the general waste bin
   Show answer

   Answer: A. In the oil collection container provided

   Used cooking oil goes into the oil collection container. Oil and grease must never go down a sink or drain.

9. Question 9 of 16

   What should you do with empty cardboard boxes?

   • AFlatten them and put them in the centre's cardboard area
   • BLeave them in the walkway
   • CBurn them out the back
   • DPut them in the general waste whole
   Show answer

   Answer: A. Flatten them and put them in the centre's cardboard area

   Flatten cardboard and use the centre's cardboard or recycling area, following its waste streams.

10. Question 10 of 16

    Why should bin lids and back doors be kept closed?

    • ATo keep pests out
    • BBecause centre security asks for it at night only
    • CTo stop customers reading labels
    • DTo keep the air conditioning cold
    Show answer

    Answer: A. To keep pests out

    Open bins and doors attract pests such as rats, flies and cockroaches.

11. Question 11 of 16

    You need to take a tray of food through a service corridor. What should you do?

    • ALeave it there and come back later
    • BKeep the food covered
    • CAsk a customer to carry it
    • DCarry it uncovered so you can see it
    Show answer

    Answer: B. Keep the food covered

    Keep food covered when you move it through walkways or corridors, and never leave it unattended in common areas.

12. Question 12 of 16

    A child at your counter says they have lost their parent. What is the best action?

    • AStay with the child and call centre security
    • BTell the child to go and look for them
    • CGive the child food and send them to a table
    • DWalk the child around the centre yourself
    Show answer

    Answer: A. Stay with the child and call centre security

    Keep the child calm at your counter and call centre security, who have a procedure for lost children.

13. Question 13 of 16

    Which number should you call for a life-threatening emergency in Australia?

    • A911
    • B000 (Triple Zero)
    • CThe centre's lost property number
    • D999
    Show answer

    Answer: B. 000 (Triple Zero)

    Triple Zero (000) is Australia's emergency number for police, fire and ambulance.

14. Question 14 of 16

    According to the Triple Zero service, when should you call 000?

    • AWhen a customer complains about a refund
    • BWhen someone is seriously injured, life or property is threatened, or you have just seen a serious crime
    • CWhen the drinks machine breaks
    • DWhen a delivery is late
    Show answer

    Answer: B. When someone is seriously injured, life or property is threatened, or you have just seen a serious crime

    Triple Zero says to call if someone is seriously injured or needs urgent medical help, if life or property is threatened, or if you have just witnessed a serious accident or crime.

15. Question 15 of 16

    After calling 000 for a customer who has collapsed, why should you also call centre security?

    • ABecause 000 will not come without security calling too
    • BSo they can take the customer's details
    • CSo they can close your shop
    • DSo they can help and guide emergency services to you
    Show answer

    Answer: D. So they can help and guide emergency services to you

    Centre security know the building and can guide paramedics or police to the right place quickly.

16. Question 16 of 16

    The centre's evacuation alarm sounds during service. What should you do?

    • AWait to see if it is a false alarm
    • BFinish the orders in the queue first
    • CGo back to the staff room for your bag
    • DTurn off equipment if safe and follow the centre wardens to the exit
    Show answer

    Answer: D. Turn off equipment if safe and follow the centre wardens to the exit

    Stop cooking, turn off equipment if it is safe, and follow the wardens out. Do not go back for belongings.

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