PassEveryTest

Restaurant Server and Host Course (UK) 2026

This course is for waiting staff, hosts and front-of-house team members in UK restaurants, cafés and pubs that serve food. It covers greeting and seating, taking orders, the 14 allergens and Natasha's Law, serving alcohol legally (including the different rules in Scotland, where staff who serve alcohol must complete at least 2 hours of prescribed training) and your rights under the tipping law. It is background knowledge only and does not replace the alcohol, allergen or other training the law or your employer requires. Each topic has a lesson and an untimed quiz, then a timed 30-question final assessment; score 80% or more to earn a Certificate of Completion.

  • Course
  • United Kingdom
  • 83 questions
  • Checked
  • Edited by A. Singh
  • Fact-checked October 15, 2026

Quick answer

This free course has about 150 minutes of lessons, 5 untimed topic quizzes (83 questions in all) and a timed final assessment of 30 questions drawn at random. Score 80% or more on the final assessment to download a certificate of completion (private, not accredited). Checked against official sources on October 14, 2026.

Start with the lessonsRestaurant Server and Host Course (UK): Lessons: about 150 minutes of reading. Every test question is covered in the lessons.

What you will learn

  • Greet, seat and manage reservations and walk-ins fairly, including making reasonable adjustments for disabled guests
  • Take accurate orders with seat numbers and suggest extras honestly, within consumer law
  • Name the 14 allergens, give allergen information correctly and respond to anaphylaxis
  • Check ID under an age verification policy and refuse service to under-18s and drunk guests
  • Explain the differences in alcohol rules between England and Wales and Scotland
  • Explain your tipping rights, how tips are taxed, and split bills accurately

Score 80% or more to download your certificate.

Your study plan

Read each lesson, take its topic quiz (untimed, with explanations), then the timed final assessment. A new mix of questions is drawn every time. Your progress is saved in this browser.

  1. Read the lessons5 lessons, about 150 min
  2. Topic quiz 1: Greeting, seating and the host stand16 questions
  3. Topic quiz 2: Menu knowledge and taking orders16 questions
  4. Topic quiz 3: Allergens and dietary needs18 questions
  5. Topic quiz 4: Serving alcohol legally and responsibly17 questions
  6. Topic quiz 5: Tips, payments, side work and teamwork16 questions
  7. Final exam30 questions, 40 min · Score 80% or more
Plan for my exam date Mistake notebook

Topic quiz 1: Greeting, seating and the host stand

  1. Question 1 of 16

    A couple walks in while you are writing in the reservations book. What should you do first?
    Show answer

    Answer: D. Look up, smile and greet them straight away

    Guests should be acknowledged as soon as they arrive. A quick smile and greeting shows they have been seen, even if you need a moment to finish.

  2. Question 2 of 16

    Which details should you take for every table reservation?
    Show answer

    Answer: C. Name, number of guests, date, time and a contact number

    These details let you plan the floor and contact the guest if anything changes. Note any requests such as a high chair or step-free access too.

  3. Question 3 of 16

    A guest phones to book and mentions a severe nut allergy. What is the best thing to do?
    Show answer

    Answer: B. Note the allergy on the booking so the team can prepare

    Recording the allergy warns the team in advance. The server still confirms it at the table, and nobody should promise a dish is safe without checking.

  4. Question 4 of 16

    The restaurant is full and a walk-in group asks how long the wait is. What should you do?
    Show answer

    Answer: B. Give an honest estimate and take a name and phone number

    An honest wait time builds trust. Taking a name and number lets you call them when the table is ready.

  5. Question 5 of 16

    Why do hosts rotate new tables between the servers' sections?
    Show answer

    Answer: C. So no server is overloaded and guests get prompt service

    Rotating tables spreads the work fairly so each table gets attention. It is a working method, not a legal rule.

  6. Question 6 of 16

    A guest who uses a wheelchair arrives. What is the most helpful approach?
    Show answer

    Answer: A. Offer a table with clear, step-free access and ask what they prefer

    Ask the guest directly what works for them. Moving a chair or choosing an accessible table is a simple reasonable adjustment.

  7. Question 7 of 16

    Under the Equality Act 2010, what must a restaurant NOT do to a disabled customer?
    Show answer

    Answer: D. Discriminate against them, including by refusing service

    Section 29 says a service provider must not discriminate against a person by not providing the service or by the terms on which it is given.

  8. Question 8 of 16

    Which parts of the UK does section 29 of the Equality Act 2010 extend to?
    Show answer

    Answer: B. England, Wales and Scotland

    The section extends to England, Wales and Scotland. Northern Ireland has its own equality law.

  9. Question 9 of 16

    Can a restaurant charge a disabled guest for the cost of a reasonable adjustment, such as a portable ramp?
    Show answer

    Answer: C. No, the disabled person cannot be asked to pay for it

    Section 20(7) says the disabled person cannot be required to pay any of the costs of complying with the duty to make adjustments.

  10. Question 10 of 16

    A blind guest asks what is on the menu. What is a good response?
    Show answer

    Answer: B. Offer to read the menu aloud or describe the main choices

    Providing information in an accessible way, such as reading the menu, is a reasonable step. Speak to the guest directly.

  11. Question 11 of 16

    A guest with a booking arrives 25 minutes late on a busy night. What should the host do?
    Show answer

    Answer: A. Follow the restaurant's late-arrival policy politely and offer the best option available

    Your restaurant's policy sets how long tables are held. Explain it calmly and offer what you can, such as the next free table or a bar seat.

  12. Question 12 of 16

    In Scotland, what must a licensed premises display at the entrance about under-18s?
    Show answer

    Answer: A. An A4 notice saying whether under-18s are allowed in

    Schedule 3 to the Licensing (Scotland) Act 2005 requires a notice, visible to customers as they enter, stating whether children and young people are allowed in.

  13. Question 13 of 16

    Two groups arrive at the same time and only one table is free. Neither has a booking. What is the fairest approach?
    Show answer

    Answer: B. Seat the group that reached the stand first and give the other an honest wait time

    Seating in order of arrival is fair and easy to explain. Judging guests by how they look risks unfair treatment.

  14. Question 14 of 16

    Why should a host say clearly when a quoted wait time is only an estimate?
    Show answer

    Answer: B. So guests can make an informed choice and are not misled

    Giving clear, honest information lets guests decide whether to wait. Misleading customers can break consumer law.

  15. Question 15 of 16

    A guest's young child is with the family. Which question is most useful at seating?
    Show answer

    Answer: B. Would you like a high chair or a booster seat?

    Offering the right seating early makes the visit easier and safer for the family.

  16. Question 16 of 16

    Which is the best way to end a guest's visit at the door?
    Show answer

    Answer: B. Thank them, check everything was fine and invite them back

    A warm goodbye leaves a good last impression. Clear the table once they have left.

What to know before the test

  • Since 1 October 2024, employers in England, Scotland and Wales must pass qualifying tips, including service charges, to workers without deductions.
  • Tips must be paid to workers no later than the end of the month after the month in which the customer paid them.
  • UK food businesses must declare 14 allergens, from celery to tree nuts, when they are used as ingredients.
  • Since 1 October 2021, food prepacked for direct sale must carry its name and a full ingredients list with allergens emphasised, in Scotland as in the rest of the UK.
  • In England and Wales, an age verification policy must ask anyone who appears under 18 (or an older age set by the policy) for photo ID with a date of birth and a hologram or UV feature; since 15 September 2026 it may also allow digital ID from a registered provider.
  • In Scotland, the mandatory age verification policy covers customers who appear to be under 25.
  • In Scotland, staff without a personal licence who serve alcohol must have had training of at least 2 hours.
  • In England, food businesses with 250 or more employees must show calories on menus, with the statement that adults need around 2000 kcal a day.

Frequently asked questions

Is this an official restaurant or alcohol-serving qualification?

No. Passing the final assessment gives you a PassEveryTest Certificate of Completion, which shows you finished this general skills course. It is not a personal licence, an accredited qualification or the training your employer or the law requires.

Do I need a licence or certificate to serve alcohol in the UK?

In England and Wales, servers do not each need a personal licence, but every sale must be made or authorised by a personal licence holder, and your venue may require training. In Scotland, staff who serve alcohol without a personal licence must complete prescribed training of at least 2 hours, and this course does not count as that training.

Does this course replace my employer's allergen training?

No. Food businesses must make sure their staff receive allergen training. This course gives background knowledge only, so complete your employer's training too. The FSA also offers free online food allergy training.

Can my employer keep part of my tips?

In England, Scotland and Wales, qualifying tips (including service charges) must be passed on to workers without deductions, apart from limited exceptions such as income tax. Cash tips you keep with no employer involvement are not covered by the law.

How does the final assessment work?

It has 30 questions drawn at random from the course question bank, with a 40-minute time limit. You need 80% to pass, and each attempt gives a new mix of questions.

Is the certificate accredited or officially recognised?

No. It is a private certificate of completion for knowledge only. It is not recognised, accredited or approved by any government, licensing body, regulator or educational institution, and it does not replace any licence, certification or training required by law.

Sources

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