SIA Security Officer Practice Test 2026: Teste prático 2

Teste prático 2 de 5 — SIA Security Officer Practice Test: mais 37 perguntas com respostas e explicações.

Segurança privada
Reino Unido
139 perguntas
Verificado em 10 de outubro de 2026

Pergunta 1 de 37
What is a "lone worker" check call?
- A call to a friend to stay awake on nights
- A call to the client to report the day's events
- A regular call to the control room to confirm a lone officer is safe
- A call to the next officer to ask them to come in early and take over
Mostrar resposta
Resposta: C. A regular call to the control room to confirm a lone officer is safe
Lone working is risky. Regular check calls mean help can be sent if an officer does not respond.
Pergunta 2 de 37
Which item of equipment helps a security officer to communicate with the control room?
- A two-way radio
- A torch
- A high-visibility vest
- A notebook
Mostrar resposta
Resposta: A. A two-way radio
Radios let officers call for help and pass information quickly. Torches, notebooks and high-visibility clothing have other uses.
Pergunta 3 de 37
A security officer is wearing a body-worn camera. What is good practice before recording?
- Switch it on only inside staff toilets
- Tell people they are being recorded, if it is safe to do so
- Hide the camera so people act normally
- Get every person's written consent before switching the camera on
Mostrar resposta
Resposta: B. Tell people they are being recorded, if it is safe to do so
Telling people about recording is fair and often calms behaviour. Footage is personal data and must be handled under data protection law.
Pergunta 4 de 37
What should a security officer do with an item of lost property handed in by a member of the public?
- Give it to the first person who says it is theirs and can describe its colour
- Record it in the lost property log and store it securely
- Throw it away
- Keep it if no one claims it within an hour
Mostrar resposta
Resposta: B. Record it in the lost property log and store it securely
Lost property should be recorded with details and stored safely so the owner can claim it.
Pergunta 5 de 37
A parent reports that their young child is missing in a shopping centre. What should the officer do?
- Search alone without telling anyone else
- Tell the parent to wait until closing time
- Ask the parent to complete a missing person form first, then start searching
- Get a description, alert all staff and follow the missing child procedure
Mostrar resposta
Resposta: D. Get a description, alert all staff and follow the missing child procedure
Speed matters. Many sites have a procedure that covers exits and alerts all staff.
Pergunta 6 de 37
An intruder alarm goes off on site. What should the officer do?
- Follow the instructions, check safely and record it
- Reset the alarm and ignore it
- Leave the site until it stops
- Assume every activation is a false alarm unless someone phones to report a crime
Mostrar resposta
Resposta: A. Follow the instructions, check safely and record it
Alarms must be checked and recorded. Follow the procedure and call for help if there are signs of a crime.
Pergunta 7 de 37
A crime has happened in an office. How should the officer protect the scene?
- Let staff look around carefully to help the police find clues later
- Clean the area so it is safe for staff
- Keep people out, avoid touching anything and record who entered
- Move any evidence into a desk drawer
Mostrar resposta
Resposta: C. Keep people out, avoid touching anything and record who entered
Protecting the scene preserves evidence for the police.
Pergunta 8 de 37
What should a security officer record about a person seen acting suspiciously?
- Their likely religion and background
- A detailed description, the time, the place and what they did
- Nothing, unless they commit a crime
- Only that they looked suspicious to you, so you do not seem to be judging them
Mostrar resposta
Resposta: B. A detailed description, the time, the place and what they did
Clear, factual descriptions help the police and the client. Avoid opinions and assumptions.
Pergunta 9 de 37
Which is a professional standard of behaviour for a security officer?
- Share client information with friends
- Use your position to get free goods
- Accept small gifts in return for ignoring minor rules, if the client agrees
- Never accept bribes or gifts that could affect your work
Mostrar resposta
Resposta: D. Never accept bribes or gifts that could affect your work
Security officers must act with honesty and integrity and never abuse their position.
Pergunta 10 de 37
In conflict management, what is "Betari's box" used to explain?
- How to lay out an incident report so it is accepted as evidence
- How to search a bag safely
- How attitudes and behaviour affect each other
- The order of extinguisher colours
Mostrar resposta
Resposta: C. How attitudes and behaviour affect each other
Betari's box, the attitude and behaviour cycle, shows that a positive attitude can lead to positive behaviour from others.
Pergunta 11 de 37
Which is a common trigger of conflict for a security officer?
- A customer receiving a polite greeting
- A customer being thanked for waiting
- A customer being given clear and helpful directions by the officer
- A customer feeling they have been treated unfairly
Mostrar resposta
Resposta: D. A customer feeling they have been treated unfairly
Feeling disrespected, embarrassed or treated unfairly can quickly lead to anger.
Pergunta 12 de 37
Which is an early warning sign that a person may become aggressive?
- Smiling, nodding and relaxed shoulders
- Clenched fists, a raised voice and staring
- Walking away calmly
- Thanking the officer
Mostrar resposta
Resposta: B. Clenched fists, a raised voice and staring
Recognising warning signs early gives the officer time to calm the situation or move to safety.
Pergunta 13 de 37
What is a "dynamic risk assessment"?
- A written report on site risks completed once a year
- A continuous check of risk as a situation develops
- A list of banned customers
- A fitness test for new officers
Mostrar resposta
Resposta: B. A continuous check of risk as a situation develops
Situations change quickly. Officers keep assessing the threat and adjust their response.
Pergunta 14 de 37
Why should an officer keep a safe distance (the reactionary gap) from an angry person?
- To give time to react if the person becomes violent
- Because touching a member of the public is always illegal
- To make them shout louder
- To avoid hearing what they say
Mostrar resposta
Resposta: A. To give time to react if the person becomes violent
Distance gives time to respond and is less threatening to the other person.
Pergunta 15 de 37
Which stance is least likely to look aggressive while still keeping the officer ready?
- Standing face to face with folded arms
- Standing with hands on hips, close to their face, to show you are in charge
- Pointing a finger at the person
- Standing slightly side-on with open hands at waist height
Mostrar resposta
Resposta: D. Standing slightly side-on with open hands at waist height
An open, side-on stance looks non-threatening and keeps the officer balanced and ready to move.
Pergunta 16 de 37
Which is an example of positive communication to calm an angry person?
- "Rules are rules, I'm afraid. There's nothing more I can do for you here."
- "Calm down right now or you'll have to leave!"
- "That's not my problem, talk to someone else."
- "I understand this is frustrating. Let me see what I can do."
Mostrar resposta
Resposta: D. "I understand this is frustrating. Let me see what I can do."
Showing empathy and offering help lowers tension. Orders and dismissive replies often make anger worse.
Pergunta 17 de 37
What does "active listening" involve?
- Planning your reply while the person is talking
- Nodding while you deal with other tasks
- Interrupting politely to correct any wrong facts as soon as you possibly can
- Paying attention, letting the person speak and checking you have understood
Mostrar resposta
Resposta: D. Paying attention, letting the person speak and checking you have understood
Active listening helps people feel heard, which often reduces anger.
Pergunta 18 de 37
A customer is angry because they cannot enter an area. Which approach is best?
- Ignore them until they get bored and leave
- Repeat "no" more loudly until they give up
- Tell them firmly that they will be arrested if they stay in the area
- Explain the reason calmly and offer an alternative if there is one
Mostrar resposta
Resposta: D. Explain the reason calmly and offer an alternative if there is one
Explaining why and offering options helps manage expectations and saves face for the customer.
Pergunta 19 de 37
During a conflict, why should an officer always be aware of exit routes?
- So they know where to take people for searching away from the public
- So they can withdraw to safety if the situation becomes dangerous
- So they can block the other person's way out
- So they can leave work early if it is quiet
Mostrar resposta
Resposta: B. So they can withdraw to safety if the situation becomes dangerous
Withdrawing to safety is a valid option. Officers should never trap themselves or the other person.
Pergunta 20 de 37
In conflict management, what does "allowing a person to save face" mean?
- Giving them a way to back down without feeling humiliated
- Taking a photo of their face for the record
- Making them apologise in front of their friends so the matter is closed
- Asking them to wash their face
Mostrar resposta
Resposta: A. Giving them a way to back down without feeling humiliated
People who feel humiliated are more likely to fight. A dignified way out helps end conflict.
Pergunta 21 de 37
After a conflict incident, what should the officer do?
- Contact the other person later to settle it
- Forget about it and move on to the next task
- Report and record it, and take part in any debrief or support offered
- Post about it on social media to warn other officers about that person
Mostrar resposta
Resposta: C. Report and record it, and take part in any debrief or support offered
Reporting helps the organisation learn and protects the officer. Support helps with stress after incidents.
Pergunta 22 de 37
Which is a barrier to communication during a conflict?
- Making polite eye contact
- Using simple, everyday words
- Speaking in a calm, steady voice at a normal, even volume
- The person being drunk or under the influence of drugs
Mostrar resposta
Resposta: D. The person being drunk or under the influence of drugs
Alcohol and drugs affect how people understand and react. Officers should adapt their approach and stay safe.
Pergunta 23 de 37
Which statement about a security officer's search powers is true?
- They can stop and search people in the street near the site they protect
- They have no general power to search and rely on consent
- They can search anyone on site at any time
- They can search people's homes nearby
Mostrar resposta
Resposta: B. They have no general power to search and rely on consent
Unlike the police, security officers rely on consent and the conditions of entry set by the site.
Pergunta 24 de 37
An officer notices a smell of burning near an electrical cupboard during a patrol. What should they do first?
- Open the cupboard and touch the wires
- Ignore it if there is no smoke
- Finish the patrol and report it later if the smell is still there
- Raise the alarm and follow the fire procedure
Mostrar resposta
Resposta: D. Raise the alarm and follow the fire procedure
A burning smell can mean a fire is starting. Raising the alarm early gives everyone time to escape.
Pergunta 25 de 37
Which is a good reason to keep a daily occurrence book or log?
- It replaces the need for separate incident reports and statements to the police
- It gives a record of events, handovers and actions taken on each shift
- It lets officers write opinions about colleagues
- It is only needed when the client visits
Mostrar resposta
Resposta: B. It gives a record of events, handovers and actions taken on each shift
Logs give continuity between shifts and can be used as evidence.
Pergunta 26 de 37
At the end of a shift, what should a security officer hand over to the next officer?
- Their own SIA licence and ID card
- Information about ongoing issues, keys and equipment, recorded in the log
- Nothing; the next officer should read the assignment instructions and work it out
- Only gossip about staff and visitors
Mostrar resposta
Resposta: B. Information about ongoing issues, keys and equipment, recorded in the log
A proper handover makes sure nothing is missed between shifts.
Pergunta 27 de 37
Which personal protective equipment may a security officer be given for patrols near traffic?
- An extendable baton
- A high-visibility vest or jacket
- A set of handcuffs
- A firearm and holster
Mostrar resposta
Resposta: B. A high-visibility vest or jacket
High-visibility clothing helps drivers see the officer. Security officers in the UK do not carry firearms, and other items depend on law and training.
Pergunta 28 de 37
A security officer hears on the radio that the site is going into lockdown. What does this usually mean?
- The building is closing for the day
- Doors are secured and people stay inside, away from the threat
- The officer can go home
- Everyone must leave the building by the nearest exit and go to the assembly point
Mostrar resposta
Resposta: B. Doors are secured and people stay inside, away from the threat
Lockdown keeps people inside and away from a threat outside or inside. Follow the site plan.
Pergunta 29 de 37
Why must a security officer not leave their post without permission?
- Because the client may stop paying for the day
- Because the SIA tracks every officer by satellite and checks their location
- Because taking any break is illegal
- It leaves the site unprotected and breaks the instructions
Mostrar resposta
Resposta: D. It leaves the site unprotected and breaks the instructions
Leaving a post can create a security gap. Officers should follow procedures for breaks and handovers.
Pergunta 30 de 37
How can CCTV help a security officer on site?
- It lets them watch more areas and record evidence
- It gives them the same powers as the police to follow suspects
- It replaces the need for any patrols
- It lets them watch inside staff toilets
Mostrar resposta
Resposta: A. It lets them watch more areas and record evidence
CCTV supports patrols and access control. Its use must follow data protection law and site procedures.
Pergunta 31 de 37
What is a personal attack (panic) alarm used for?
- To wake up the next shift
- To test the building's fire alarm
- To log the start and end of each patrol in the control room
- To call for urgent help when someone is under threat
Mostrar resposta
Resposta: D. To call for urgent help when someone is under threat
Officers should know where panic alarms are and how the response works on their site.
Pergunta 32 de 37
What is "static guarding"?
- Guarding a fixed site or post, such as a building entrance
- Guarding a person as a bodyguard
- Guarding goods inside a moving vehicle, such as a delivery lorry
- Guarding cash while it is being moved
Mostrar resposta
Resposta: A. Guarding a fixed site or post, such as a building entrance
Static guards work at one site, often controlling access and patrolling the premises.
Pergunta 33 de 37
As a key holder, you attend an alarm at a client's closed premises. What should you do first?
- Reset the alarm from outside and leave
- Go straight in and search the building alone, so the intruder does not escape
- Check outside for signs of entry first, and call the police if there are any
- Wait in your car until the morning shift
Mostrar resposta
Resposta: C. Check outside for signs of entry first, and call the police if there are any
Checking from outside protects you. If there are signs of a break-in, do not enter alone.
Pergunta 34 de 37
A hand-held metal detector signals near a person's pocket during a search. What should you do?
- Refuse entry without asking anything
- Ask the person to show you what caused the signal
- Ignore it
- Put your hand into their pocket straight away to find the item
Mostrar resposta
Resposta: B. Ask the person to show you what caused the signal
Asking the person to remove the item is safer for you and respects their dignity.
Pergunta 35 de 37
In conflict management, what is a "win-win" approach?
- Finding a solution that both sides can accept
- Ending the conversation as fast as possible so no one gets upset
- Letting the customer do whatever they want
- Making sure the officer wins the argument
Mostrar resposta
Resposta: A. Finding a solution that both sides can accept
When both sides gain something, people are more likely to cooperate and the conflict ends.
Pergunta 36 de 37
Why should a security officer avoid using jargon with the public?
- People may not understand it and become frustrated
- It makes radio messages too short for the control room to understand
- Jargon is against the law
- The public always know security terms
Mostrar resposta
Resposta: A. People may not understand it and become frustrated
Plain words help people understand what is happening and reduce frustration.
Pergunta 37 de 37
A member of staff tries to leave with company equipment but has no property pass. What should the officer do?
- Politely ask for authorisation and follow the site procedure, then record it
- Let them go, because they work there
- Accuse them of theft in front of others so that other staff are put off stealing
- Take the equipment off them by force
Mostrar resposta
Resposta: A. Politely ask for authorisation and follow the site procedure, then record it
Property pass systems control what leaves a site. Follow the procedure calmly and record what happens.

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