Shopping Mall Security Course 2026

1. Pergunta 1 de 25

   You work as a licensed security guard at an Ontario mall. What must you do with your licence during a shift?

   • AKeep it in the security office and show it once a year only
   • BShow it only to police officers who ask you to see it
   • CLeave it at home so it does not get lost or damaged
   • DCarry it, on paper or digitally, and show it on request
   Mostrar resposta

   Resposta: D. Carry it, on paper or digitally, and show it on request

   Ontario says licence holders must carry a hard copy or digital licence at all times and be prepared to show it on request.

2. Pergunta 2 de 25

   A new mall guard wants a title that sounds official. Which title could lead to a fine in Ontario?

   • ASecurity
   • BMall police
   • CMall security guard
   • DGuest services and security
   Mostrar resposta

   Resposta: B. Mall police

   Ontario guards can be fined for calling themselves police, law enforcement, special constable, detective or an officer.

3. Pergunta 3 de 25

   A group of teenagers is sitting in the food court. How does Ontario's security guard guidance say guards must treat people?

   • ABased on how they are dressed that day
   • BBased on what other shoppers tell you
   • CEqually and without discrimination
   • DMore strictly because they are young
   Mostrar resposta

   Resposta: C. Equally and without discrimination

   Ontario's study guide says guards must treat all persons equally and without discrimination, as the Human Rights Code and the Code of Conduct Regulation require.

4. Pergunta 4 de 25

   Under Ontario's Trespass to Property Act, who decides who is allowed on a mall's private premises?

   • AEach store owner, for the whole of the mall property
   • BThe occupier, often through security it authorizes
   • CThe local city councillor for the area
   • DAny shopper who is already inside the building
   Mostrar resposta

   Resposta: B. The occupier, often through security it authorizes

   The Act lets occupiers decide who is or is not allowed on their premises. Security guards often do this on the occupier's behalf.

5. Pergunta 5 de 25

   Mall management bans a person from the property. How can notice of the ban be given under Ontario's Trespass to Property Act?

   • AOnly by a notice in the newspaper
   • BVerbally, in writing, or by signs
   • COnly by a police officer in person
   • DOnly by a letter from a lawyer
   Mostrar resposta

   Resposta: B. Verbally, in writing, or by signs

   Notice under the Act can be given verbally, in writing, or by signs or markings.

6. Pergunta 6 de 25

   A person you have just asked to leave the mall for causing a disturbance refuses to go. What is this under Ontario's Trespass to Property Act?

   • ALegal, until the person has been warned three times
   • BAn offence only if the person damages something first
   • CLegal, because the mall is open to the public
   • DAn offence, because they refused to leave when asked
   Mostrar resposta

   Resposta: D. An offence, because they refused to leave when asked

   A person who refuses to leave when asked by the occupier or an authorized person may be guilty of trespass.

7. Pergunta 7 de 25

   An Ontario mall guard arrests a person under the Trespass to Property Act. What must the guard do next?

   • ATake the person's photo for the ban list
   • BBan the person and then let them go
   • CHold the person until the mall closes
   • DContact the police as soon as possible
   Mostrar resposta

   Resposta: D. Contact the police as soon as possible

   A guard who arrests under the Act must contact the police as soon as possible.

8. Pergunta 8 de 25

   What does the Government of Alberta advise property owners to do about trespassers?

   • ARemove them by force if they refuse to go
   • BCall law enforcement to deal with them
   • CIgnore them unless they damage property
   • DLock them in a room until they calm down
   Mostrar resposta

   Resposta: B. Call law enforcement to deal with them

   Alberta notes that owners can still be held criminally responsible for their actions and should call law enforcement to deal with trespassers.

9. Pergunta 9 de 25

   A guard authorized by the mall owner sees a person spray-painting the mall wall. Can the guard arrest the person at that moment under the Criminal Code?

   • AOnly if the person first refuses to give their name
   • BNo, only police officers may arrest for property damage
   • CYes, under section 494(2) of the Criminal Code
   • DNo, only the mall owner in person may make that arrest
   Mostrar resposta

   Resposta: C. Yes, under section 494(2) of the Criminal Code

   Section 494(2) lets the owner, a person in lawful possession of property, or a person they authorize arrest someone found committing a criminal offence on or in relation to that property.

10. Pergunta 10 de 25

    You lawfully arrest a person for damaging mall property. What does section 494(3) of the Criminal Code require?

    • ATake them to the mall manager to decide what happens
    • BRelease them once they agree to pay for the damage
    • CDeliver them to a peace officer right away
    • DHold them in the security office until the next day
    Mostrar resposta

    Resposta: C. Deliver them to a peace officer right away

    Anyone other than a peace officer who arrests without a warrant must deliver the person to a peace officer forthwith.

11. Pergunta 11 de 25

    A group starts handing out flyers inside the mall without permission from management. What is the best approach?

    • AExplain the mall's rules and ask them to stop or leave
    • BLet them stay, since the mall is a public building
    • CTake their flyers away and throw them in the garbage
    • DHold them in the security office until police arrive there
    Mostrar resposta

    Resposta: A. Explain the mall's rules and ask them to stop or leave

    The occupier of private premises decides who may be there and what they may do. Ask calmly, give notice, and call police if they refuse to leave.

12. Pergunta 12 de 25

    On patrol, you find a spilled drink on the food court floor. What does CCOHS advice support?

    • ANote it in your log and report it at the end of shift
    • BLeave it, since cleaning is not a security job
    • CMark the area and get it cleaned up right away
    • DPut a napkin over it and keep walking your route
    Mostrar resposta

    Resposta: C. Mark the area and get it cleaned up right away

    CCOHS advises cleaning all spills immediately and marking spills and wet areas to prevent slips.

13. Pergunta 13 de 25

    According to CCOHS, what is the first and most important level of preventing slips and trips?

    • AGood housekeeping
    • BPosting more security staff
    • CClosing wet areas for a day
    • DWearing heavy work boots
    Mostrar resposta

    Resposta: A. Good housekeeping

    CCOHS calls good housekeeping the first and most important level of preventing falls due to slips and trips.

14. Pergunta 14 de 25

    In an Ontario mall, a shopper's dog is not easy to identify as a service animal. What may you do?

    • ATell the shopper that dogs are never allowed inside the mall
    • BAsk the shopper to explain their disability before entry
    • CAsk the dog to perform a task to prove its special training
    • DAsk for documentation from a regulated health professional
    Mostrar resposta

    Resposta: D. Ask for documentation from a regulated health professional

    Ontario's guidance says that if you cannot easily identify a service animal, you can ask for documentation from a regulated health professional.

15. Pergunta 15 de 25

    In Alberta, where may a qualified service dog team go in a shopping mall?

    • AAny place where the public is allowed to go
    • BOnly into stores that post a service dog sign
    • CAnywhere, including staff-only kitchen areas
    • DOnly into the main hallways, not into the stores
    Mostrar resposta

    Resposta: A. Any place where the public is allowed to go

    Alberta says qualified service dog teams may enter all places where the public is allowed, but not non-public areas such as food preparation areas.

16. Pergunta 16 de 25

    An Alberta food court tenant tells a person with a qualified service dog to sit only on the outside patio. Is this allowed?

    • ANo, a separate area cannot be set aside for them
    • BYes, if the patio is heated and has enough seats
    • CYes, if the person agrees to sit outside instead
    • DNo, but only because the patio is not fully covered
    Mostrar resposta

    Resposta: A. No, a separate area cannot be set aside for them

    Alberta says you cannot designate a specific area, such as an outside seating area, for people with service dogs.

17. Pergunta 17 de 25

    According to the Privacy Commissioner of Canada, when should shoppers be told that a mall uses video cameras?

    • AOnly if a shopper asks to see the recordings
    • BAfter an incident has been recorded on camera
    • CBefore they enter the area being watched
    • DOnce a year in the mall's annual report
    Mostrar resposta

    Resposta: C. Before they enter the area being watched

    The guidelines say to post a clear notice about the cameras before people enter the premises.

18. Pergunta 18 de 25

    Mall management wants a camera to cover the public washrooms after vandalism. What do the federal privacy guidelines say?

    • AIt is fine if the camera is clearly visible
    • BVideo surveillance there is inappropriate
    • CIt is fine during the hours the mall is closed
    • DIt is fine if only guards watch the video
    Mostrar resposta

    Resposta: B. Video surveillance there is inappropriate

    Cameras should not be aimed at areas where people have a heightened expectation of privacy, such as a public washroom.

19. Pergunta 19 de 25

    How long should a mall keep its video recordings, according to the Privacy Commissioner's guidelines?

    • AFor as long as the storage space allows
    • BFor exactly seven years in every single case
    • COnly as long as needed for their purpose
    • DUntil the mall is sold to a new owner
    Mostrar resposta

    Resposta: C. Only as long as needed for their purpose

    Recordings should only be kept as long as necessary for the purpose of the surveillance, then destroyed securely.

20. Pergunta 20 de 25

    A shopper's car was broken into in the mall parking lot. Police ask for the video. What do the federal guidelines say?

    • AOnly a court may ever see it
    • BIt can be disclosed to police
    • CPolice need the shopper's consent
    • DVideo may never leave the mall
    Mostrar resposta

    Resposta: B. It can be disclosed to police

    Using the example of a broken-into car, the guidelines say the information can be disclosed to law enforcement. Follow your site's procedure for releasing video.

21. Pergunta 21 de 25

    Under Alberta's fire code (National Fire Code – 2023 Alberta Edition), when must supervisory staff be trained in the fire emergency procedures in the fire safety plan?

    • ABefore they take on fire safety duties
    • BOnly after the first real fire alarm
    • COnly if the fire department asks for it
    • DWithin one year of starting fire safety work
    Mostrar resposta

    Resposta: A. Before they take on fire safety duties

    Article 2.8.1.2 of the code, as Lethbridge's fire safety plan package sets out, says supervisory staff must be trained in the fire emergency procedures before they are given any responsibility for fire safety.

22. Pergunta 22 de 25

    The mall fire alarm sounds. Which task is often assigned to security in a fire safety plan?

    • ALock all exits so nobody can re-enter the stores during it
    • BWait in the office for the fire department to phone
    • CCheck the panel for the alarm location and meet fire crews
    • DReset the alarm right away so the shoppers stay calm
    Mostrar resposta

    Resposta: C. Check the panel for the alarm location and meet fire crews

    Fire safety plan templates, such as Lethbridge's, assign staff to check the alarm panel for the alarm location, confirm 911 was called and meet fire crews.

23. Pergunta 23 de 25

    A shopper suddenly collapses and is not breathing normally. What does Heart & Stroke say bystanders should do?

    • AMove them to the security office before calling for help
    • BSit them up and give them sips of water to drink
    • CWait a few minutes to see if they wake up on their own
    • DCall 911, shout for an AED and start CPR right away
    Mostrar resposta

    Resposta: D. Call 911, shout for an AED and start CPR right away

    Heart & Stroke says to phone 911 and shout for an AED, start CPR right away, and use an AED as soon as one is available.

24. Pergunta 24 de 25

    A person finds their friend overdosing in a mall washroom but is afraid to call 911 because of drugs. Who does the Good Samaritan Drug Overdose Act protect from simple possession charges?

    • AOnly health care workers who respond
    • BOnly a licensed security guard on duty
    • COnly the person who is overdosing
    • DThe caller and the person overdosing
    Mostrar resposta

    Resposta: D. The caller and the person overdosing

    The Act protects anyone seeking emergency help during an overdose, including the person overdosing, from charges for simple drug possession.

25. Pergunta 25 de 25

    A parent says their teenager has not met them at the mall as planned, and they are worried for the teen's safety. When should police be called?

    • AAfter 24 hours have passed with no contact
    • BOnly after the mall has closed for the night
    • CRight away; there is no 24-hour wait
    • DOnly if the teen is under 12 years old
    Mostrar resposta

    Resposta: C. Right away; there is no 24-hour wait

    The RCMP says not to wait 24 hours. Contact police or 911 right away if you are worried about a person's safety.

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