Retail Loss Prevention Course 2026

1. Pergunta 1 de 25

   Under section 322 of the Criminal Code, theft involves taking something without colour of right and with what intent?

   • ATo damage it
   • BTo use it for more than one day
   • CTo deprive the owner of it, even temporarily
   • DTo sell it for a profit
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   Resposta: C. To deprive the owner of it, even temporarily

   Section 322 says theft is taking or converting something fraudulently and without colour of right, with intent such as depriving the owner of it, temporarily or absolutely.

2. Pergunta 2 de 25

   Under the Criminal Code, theft becomes the more serious "theft over" offence when the value is more than what amount?

   • A$1,000
   • B$500
   • C$5,000
   • D$10,000
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   Resposta: C. $5,000

   Section 334 sets the line at $5,000. Theft over $5,000 has a much higher maximum sentence.

3. Pergunta 3 de 25

   Under section 494(2) of the Criminal Code, who may arrest a person found committing a criminal offence on or in relation to a store's property?

   • AAny customer who sees it
   • BThe owner, a person in lawful possession, or a person they authorize, such as loss prevention staff
   • COnly police officers
   • DOnly the store manager
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   Resposta: B. The owner, a person in lawful possession, or a person they authorize, such as loss prevention staff

   Section 494(2) gives this power to property owners, lawful possessors and people they authorize. Store policy may still limit when staff make arrests.

4. Pergunta 4 de 25

   Section 494(2) allows an arrest "within a reasonable time" after the offence, but only when the person arresting believes on reasonable grounds of what?

   • AThat the item cost more than $5,000
   • BThat the person has stolen before
   • CThat the store manager agrees
   • DThat it is not feasible in the circumstances for a peace officer to make the arrest
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   Resposta: D. That it is not feasible in the circumstances for a peace officer to make the arrest

   A delayed arrest is allowed only within a reasonable time and when it is not feasible for police to make the arrest.

5. Pergunta 5 de 25

   You arrest a shoplifter under the Criminal Code. What must you do with the person?

   • AHold them until they sign a confession
   • BTake their photo and let them go
   • CRelease them once the item is returned
   • DDeliver them to a peace officer right away
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   Resposta: D. Deliver them to a peace officer right away

   Section 494(3) says anyone other than a peace officer who arrests without a warrant must deliver the person to a peace officer forthwith.

6. Pergunta 6 de 25

   If force is needed to make a lawful arrest, how much does section 25 of the Criminal Code allow?

   • AThe same amount the store policy lists for every case
   • BEnough to teach the person a lesson
   • CAny amount, because the person committed a crime
   • DAs much as is necessary, acting on reasonable grounds
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   Resposta: D. As much as is necessary, acting on reasonable grounds

   Section 25 protects people acting under legal authority who use only as much force as is necessary. Excessive force is a crime.

7. Pergunta 7 de 25

   A customer you suspect of theft refuses to let you look in their bag. What is correct?

   • AYou may hold the person until they open it
   • BYou may take the bag because you are security
   • CYou may search the bag if a manager agrees
   • DYou cannot force a search; follow store policy and call police if you have grounds
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   Resposta: D. You cannot force a search; follow store policy and call police if you have grounds

   Security staff have no general power to search. A search needs real consent or another lawful basis, and searching without authority can be an assault.

8. Pergunta 8 de 25

   Many retailers require several elements before staff stop a suspected shoplifter. Which list matches common practice?

   • ASee the person select the item, conceal it, keep watching them, and see them pass the last point of sale without paying
   • BSee the person pick up an item in the store
   • CSee the person look nervous and carry a large bag
   • DHear from another customer that the person stole
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   Resposta: A. See the person select the item, conceal it, keep watching them, and see them pass the last point of sale without paying

   Seeing each step and keeping continuous watch helps make sure you saw an offence. A stop without that certainty risks a false arrest.

9. Pergunta 9 de 25

   You lose sight of a suspect for a minute before they leave the store. What should you do?

   • AFollow them to their car and block it
   • BDo not stop them, because they may have put the item back or dropped it
   • CStop them anyway, since you saw the item earlier
   • DAsk another customer whether the item was dumped
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   Resposta: B. Do not stop them, because they may have put the item back or dropped it

   A break in observation creates doubt. Stopping someone who no longer has the item can lead to a false arrest and a lawsuit.

10. Pergunta 10 de 25

    A suspected shoplifter pulls out a knife when you approach. What should you do?

    • ABack away, let them go, call 911 and note their description
    • BKeep holding the bag until police come
    • CTry to take the knife away
    • DChase them into the parking lot
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    Resposta: A. Back away, let them go, call 911 and note their description

    No merchandise is worth a life. Your safety and the safety of others come first; a good description helps police.

11. Pergunta 11 de 25

    Which everyday action best deters shoplifting?

    • AGreeting customers and being attentive and visible
    • BStaying in the back office
    • CAsking every customer to open their bag
    • DFollowing every customer closely
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    Resposta: A. Greeting customers and being attentive and visible

    People who plan to steal avoid staff who notice them. Good customer service is one of the strongest deterrents.

12. Pergunta 12 de 25

    How should you decide whom to watch closely?

    • ABy what people do, such as concealing items, never by who they are
    • BBy their age and clothing
    • CBy whether they look wealthy
    • DBy their race or language
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    Resposta: A. By what people do, such as concealing items, never by who they are

    Decisions must be based on behaviour. Profiling people based on personal characteristics is unfair and can break human rights laws.

13. Pergunta 13 de 25

    According to federal privacy guidelines, what should a store do before people enter an area with video surveillance?

    • AAsk each customer to sign a consent form
    • BHide the cameras so people act normally
    • CTell police about each recording
    • DPost a clear notice that cameras are in use
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    Resposta: D. Post a clear notice that cameras are in use

    Privacy guidelines say organizations should post clear, understandable notice of video surveillance, with a contact for questions.

14. Pergunta 14 de 25

    Should a store aim cameras into fitting rooms or washrooms?

    • AYes, because most theft happens there
    • BOnly during busy hours
    • CNo, because people have a heightened expectation of privacy there
    • DYes, if a sign is posted
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    Resposta: C. No, because people have a heightened expectation of privacy there

    Federal guidelines say cameras should not be aimed at areas where people have a heightened expectation of privacy, such as washrooms.

15. Pergunta 15 de 25

    How long should a store keep video recordings?

    • AForever, in case they are needed
    • BUntil the camera memory is full, then share them online
    • COnly as long as needed for the purpose of the surveillance, then destroy them securely
    • DExactly one year by law in every province
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    Resposta: C. Only as long as needed for the purpose of the surveillance, then destroy them securely

    Recordings should be kept only as long as necessary to fulfil their purpose and then securely destroyed.

16. Pergunta 16 de 25

    A customer asks to see store video that shows them. What do privacy guidelines say?

    • APeople have a right to access images of themselves, with others in the video protected
    • BStaff should email them the full recording at once
    • CThey must get a court order first
    • DCustomers can never see store video
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    Resposta: A. People have a right to access images of themselves, with others in the video protected

    Individuals have the right to access images relating to them; other people in the footage should be protected, for example by masking.

17. Pergunta 17 de 25

    Who should be able to view stored surveillance recordings?

    • AAny employee who asks
    • BOnly a small number of authorized staff, with recordings kept in a secure place
    • CAnyone who works in the mall
    • DCustomers who report a theft
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    Resposta: B. Only a small number of authorized staff, with recordings kept in a secure place

    Recorded images must be stored securely, and only authorized people should have access.

18. Pergunta 18 de 25

    A person demands cash at your till and says they have a gun. What should you do?

    • ATry to grab the weapon
    • BRefuse and press the alarm in front of them
    • CFollow them out of the store
    • DStay calm, do what they ask, watch for details and call 911 when it is safe
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    Resposta: D. Stay calm, do what they ask, watch for details and call 911 when it is safe

    During a robbery, cooperating keeps people safe. Noting descriptions and calling 911 as soon as it is safe helps police.

19. Pergunta 19 de 25

    A store in Ontario has told a person they are banned and may not come back. The person returns. Under the Trespass to Property Act, what is this?

    • AA criminal theft
    • BLegal for the first 30 days
    • CLegal, because stores are open to the public
    • DAn offence of entering premises where entry is prohibited
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    Resposta: D. An offence of entering premises where entry is prohibited

    Under the Act, an occupier or an authorized person can prohibit entry by notice, and entering when entry is prohibited is an offence.

20. Pergunta 20 de 25

    A cashier rings in only some items for a friend and lets the rest go free. What is this called?

    • AShrink from vendor errors
    • BA loyalty discount
    • CInternal theft, often called sweethearting
    • DA price adjustment
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    Resposta: C. Internal theft, often called sweethearting

    Employees giving free or discounted goods to friends or family is a form of internal theft that loss prevention watches for.

21. Pergunta 21 de 25

    When should you write your notes about a theft incident?

    • AAt the end of the week
    • BOnly if police ask for them
    • COnly after talking to the suspect's family
    • DAs soon as possible, with facts, times and descriptions
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    Resposta: D. As soon as possible, with facts, times and descriptions

    Notes made right away are more accurate and carry more weight in court. Write what you saw and did, not guesses.

22. Pergunta 22 de 25

    You recover stolen merchandise after an arrest. What should you do with it?

    • AGive it to the first staff member you see
    • BLet the suspect keep it if they apologize
    • CPut it back on the shelf right away
    • DKeep it secure, record it, and follow policy for handing it to police
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    Resposta: D. Keep it secure, record it, and follow policy for handing it to police

    Recovered items are evidence. Keeping them secure and recording who handled them protects the chain of evidence.

23. Pergunta 23 de 25

    An older person who seems confused walks out with an unpaid item. What is the best first response?

    • AShout at them to stop
    • BIgnore it because they are old
    • CApproach calmly and respectfully, ask about the item and involve a manager, watching for signs they need help
    • DArrest them at once in front of other customers
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    Resposta: C. Approach calmly and respectfully, ask about the item and involve a manager, watching for signs they need help

    Not every unpaid item is a planned theft. A calm, respectful approach protects the person's dignity and may reveal a medical or memory problem.

24. Pergunta 24 de 25

    A customer complains loudly that you are following them. What should you do?

    • AAsk them to leave the store
    • BStay polite, offer help, and avoid accusing them
    • CTell them you know they are a thief
    • DArgue until they calm down
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    Resposta: B. Stay polite, offer help, and avoid accusing them

    Calm, polite service lowers tension. Accusing someone without seeing an offence can lead to complaints and legal trouble.

25. Pergunta 25 de 25

    A person you saw conceal a $40 item leaves the store and starts running. Your store has a "no chase" policy. What do you do?

    • AChase them because you saw the theft
    • BThrow something to trip them
    • CDo not chase; note the description and direction and report it
    • DDrive after them in your own car
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    Resposta: C. Do not chase; note the description and direction and report it

    Chases lead to injuries, traffic accidents and lawsuits. Follow your store policy and give police a good description.

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