Cash Handling and Robbery Response Course 2026

1. Pergunta 1 de 25

   What is the main goal of keeping only a small amount of cash in a till or register?

   • ATo reduce what a robber can take and make the site a less attractive target
   • BTo keep customers from asking for change
   • CTo lower the bank fees charged on each deposit the business makes
   • DTo make the end-of-shift count faster and cut down on counting mistakes
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   Resposta: A. To reduce what a robber can take and make the site a less attractive target

   Police crime prevention advice says to keep as little cash in the drawer as possible and move extra cash to a safe. Less cash means less reward for a robber.

2. Pergunta 2 de 25

   Where should extra cash that is not needed at the till be placed?

   • AIn an unlocked drawer under the counter, where staff can reach it quickly
   • BIn a drop safe or time-lock safe that the cashier cannot open
   • CIn the guard's pocket until the end of the shift
   • DIn a bag in the staff room
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   Resposta: B. In a drop safe or time-lock safe that the cashier cannot open

   Police advice is to set a cash limit and deposit extra cash in a safe the cashier cannot open. Then staff cannot be forced to hand it over.

3. Pergunta 3 de 25

   Why should bank deposit times and routes be changed often?

   • ASo no one watching can predict when and where cash will be moving
   • BSo the guard gets more exercise
   • CSo the bank does not get busy
   • DBecause the law sets a different route each day
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   Resposta: A. So no one watching can predict when and where cash will be moving

   Police advise varying deposit times and routes. A fixed routine makes it easy for a criminal to plan an attack.

4. Pergunta 4 de 25

   During a cash escort to a bank, what should the cash bag look like?

   • AA clear bag so people can see it is only coins
   • BIt does not matter how the bag looks
   • CPlain and disguised, so it does not look like a cash bag
   • DA bright bank bag with the company logo, so people know it is guarded
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   Resposta: C. Plain and disguised, so it does not look like a cash bag

   Police advice is to disguise your cash bag. A bag that shouts 'money' tells everyone what you are carrying.

5. Pergunta 5 de 25

   Under the Criminal Code, what turns a theft into a robbery?

   • AStealing from a business at night, after it has closed for the day
   • BUsing or threatening violence, or being armed, while stealing from a person
   • CStealing from a business instead of a home
   • DStealing goods worth more than $5,000 from a store or other business
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   Resposta: B. Using or threatening violence, or being armed, while stealing from a person

   Section 343 of the Criminal Code defines robbery as theft combined with violence or threats of violence, assault with intent to steal, or theft while armed with a weapon or imitation.

6. Pergunta 6 de 25

   A person points what looks like a toy gun at a cashier and demands money. How should staff treat the weapon?

   • AAs real and loaded
   • BAs a joke unless the person says it is real
   • CAs real only if the person fires it
   • DAs fake, because it looks like a toy
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   Resposta: A. As real and loaded

   Police advice is to treat any weapon as real and believe any claim of a weapon. Being armed with an imitation weapon still counts as robbery under the Criminal Code.

7. Pergunta 7 de 25

   What is the best thing to do during a robbery?

   • ARefuse to open the till
   • BGrab the robber's weapon when they look away
   • CStay calm and cooperate with the robber's demands
   • DArgue and try to delay the robber until police arrive
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   Resposta: C. Stay calm and cooperate with the robber's demands

   Police advise staff to stay calm and cooperate. Money can be replaced; people cannot.

8. Pergunta 8 de 25

   During a robbery you need to reach under the counter. What should you do first?

   • ATell the robber what you are about to do before you move
   • BAsk a customer to do it for you
   • CMove quickly and quietly so the robber does not notice the movement
   • DWait until the robber turns around
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   Resposta: A. Tell the robber what you are about to do before you move

   Sudden or hidden movements can scare a nervous robber. Police advise explaining any movement before you make it.

9. Pergunta 9 de 25

   When should a silent holdup alarm be pressed during a robbery?

   • ANever, because alarms are illegal
   • BOnly if you can do it without the robber noticing
   • CRight away, even if the robber is watching
   • DOnly after the robber asks you to
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   Resposta: B. Only if you can do it without the robber noticing

   Police advise using a silent alarm only if it can be done safely and unseen; otherwise wait until the robber has left.

10. Pergunta 10 de 25

    There are three robbers. What is the best way to observe them?

    • AStudy the one closest to you in detail
    • BTry to remember a little about each one
    • CDo not look at any of them at all
    • DStare at each robber in turn so they know you are watching
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    Resposta: A. Study the one closest to you in detail

    Police advice is to focus on the robber closest to you. One good description is more useful than three vague ones.

11. Pergunta 11 de 25

    The robber runs out of the store with the cash. What should the guard do?

    • AFollow the robber's car in your own vehicle so you can keep it in sight
    • BNote the direction of travel and any vehicle, then call 911
    • CBlock the door so the robber cannot leave
    • DChase the robber on foot so you can try to get the money back
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    Resposta: B. Note the direction of travel and any vehicle, then call 911

    Police advise not to chase the robber. Note the direction, the vehicle and its licence plate if you can, and call 911.

12. Pergunta 12 de 25

    What should be done with the store's doors right after a robber leaves?

    • AOpen them so witnesses can go home
    • BProp them open so police can get in easily
    • CLeave them as they are and keep serving customers
    • DLock them and keep them locked until police arrive
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    Resposta: D. Lock them and keep them locked until police arrive

    Locking the doors protects staff if the robber returns and keeps the scene intact for police.

13. Pergunta 13 de 25

    After a robbery, why should witnesses NOT compare stories with each other?

    • AIt makes the store look bad to customers
    • BPolice do not want any witness statements
    • CIt is an offence under the Criminal Code to discuss a robbery before a trial
    • DTalking can change memories, so each person's account should stay their own
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    Resposta: D. Talking can change memories, so each person's account should stay their own

    Police advise not discussing the robbery or comparing accounts. Each witness should write down what they personally saw and heard.

14. Pergunta 14 de 25

    After a robbery, a witness wants to leave before police arrive. What should you do?

    • ALet them go without asking for anything
    • BPolitely ask them to stay until police arrive, and note their name and contact details
    • CLock them in the store
    • DTell them they will be charged with an offence if they leave before police arrive
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    Resposta: B. Politely ask them to stay until police arrive, and note their name and contact details

    Police advice is to ask witnesses to stay. You cannot force a witness to stay, but you can ask and record their details.

15. Pergunta 15 de 25

    When should you write down your description of the robber?

    • AWhile the robber is still in the store
    • BAs soon as it is safe after the robber leaves
    • CThe next day, after a night's sleep
    • DOnly if police ask for it a week later
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    Resposta: B. As soon as it is safe after the robber leaves

    Memory fades quickly. Police advise writing down height, build, clothing, weapon, voice and other features as soon as it is safe.

16. Pergunta 16 de 25

    Under the Criminal Code, a security guard who arrests someone must do what next?

    • AHold them in the back office until the manager decides what to do next
    • BTake their photo and let them go
    • CDrive them to their home
    • DHand the person over to a peace officer right away
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    Resposta: D. Hand the person over to a peace officer right away

    Section 494 says anyone other than a peace officer who arrests a person must deliver them to a peace officer forthwith. Even so, safety comes first and chasing a robber is not advised.

17. Pergunta 17 de 25

    Which check on a Canadian polymer bank note involves running your fingers over the portrait and large number?

    • AFlip the note
    • BLook at the window
    • CFeel for raised ink
    • DTilt the note
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    Resposta: C. Feel for raised ink

    The Bank of Canada says the portrait, large number and the words 'Bank of Canada' should feel raised.

18. Pergunta 18 de 25

    On a genuine polymer bank note, what should you see when you flip the note over?

    • AThe portrait disappears
    • BThe window becomes cloudy
    • CThe metallic portrait in the window matches the large portrait on the front
    • DThe note number changes
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    Resposta: C. The metallic portrait in the window matches the large portrait on the front

    The Bank of Canada says the metallic portrait in the transparent window should match the large portrait on the front, seen from both sides.

19. Pergunta 19 de 25

    A customer gives you a note you think is counterfeit. What should you do?

    • AKeep the note and tell the customer to leave
    • BAccept it, keep it separate in the till, and hand it in with the next bank deposit
    • CAccuse the customer of fraud in front of others
    • DStay polite, refuse the note, ask for another one and suggest they take it to police
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    Resposta: D. Stay polite, refuse the note, ask for another one and suggest they take it to police

    The Bank of Canada advises staying courteous, because the person may not know the note is fake, refusing it, and advising them to take it to police.

20. Pergunta 20 de 25

    Who usually bears the loss when a business accepts a counterfeit note?

    • AThe business or person who accepted it
    • BThe Bank of Canada
    • CThe police
    • DThe customer's bank
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    Resposta: A. The business or person who accepted it

    The Bank of Canada says there is no reimbursement for counterfeit notes, so the person who accepts one generally takes the loss.

21. Pergunta 21 de 25

    In British Columbia, what does the OHS Regulation require for a worker alone in a gas station or convenience store?

    • AA guard dog on site
    • BA cash drawer with at least $500
    • CA written procedure for handling money safely
    • DA firearm kept behind the counter
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    Resposta: C. A written procedure for handling money safely

    WorkSafeBC's section 4.22.1 requires a written safe cash-handling procedure for lone workers in late-night retail premises.

22. Pergunta 22 de 25

    Under B.C.'s late-night retail rules, what are 'late night hours'?

    • A9:00 p.m. to 5:00 a.m.
    • BAny time after sunset
    • C11:00 p.m. to 6:00 a.m.
    • DMidnight to 8:00 a.m.
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    Resposta: C. 11:00 p.m. to 6:00 a.m.

    Section 4.22.1 of B.C.'s OHS Regulation defines late night hours as any time between 11:00 p.m. and 6:00 a.m.

23. Pergunta 23 de 25

    In B.C., one option for protecting a lone late-night retail worker is a violence prevention program. Which item is part of it?

    • AA sign telling customers exactly how much cash is kept in the till overnight
    • BLetting the worker handle all lottery tickets on the counter
    • CA time-lock safe that cannot be opened during late-night hours
    • DCovering the windows so no one can see in
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    Resposta: C. A time-lock safe that cannot be opened during late-night hours

    The program includes a time-lock safe, good visibility, limited access, video surveillance, signs about the safe and cameras, and a monitored personal emergency transmitter.

24. Pergunta 24 de 25

    In Alberta, what must an employer give a retail fuel or convenience store worker who works alone?

    • AA baton and handcuffs, with training in how to use them
    • BA personal emergency transmitter monitored by the employer or a designate
    • CA key to the time-lock safe so cash can be reached in an emergency at night
    • DA company vehicle
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    Resposta: B. A personal emergency transmitter monitored by the employer or a designate

    Alberta's working-alone guidance says these workers must have a monitored personal emergency transmitter, worn at all times while working alone.

25. Pergunta 25 de 25

    Why do police advise keeping store windows clear of posters?

    • ASo staff can see out and people outside can see in
    • BBecause security cameras cannot record through glass that has posters on it
    • CSo the store looks bigger
    • DBecause posters on windows are always against the Fire Code
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    Resposta: A. So staff can see out and people outside can see in

    Clear windows let passers-by and police see what is happening inside, which discourages robbery.

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