English for the Canadian Workplace Course: Meetings and phone calls

1. Domanda 1 di 16

   What is a meeting agenda?

   • ANotes of what was decided
   • BA list of topics for the meeting
   • CThe form to book a room
   • DA list of the people who were late to the meeting
   Mostra la risposta

   Risposta: B. A list of topics for the meeting

   An agenda lists the topics in order, usually sent before the meeting. Notes of decisions are called minutes.

2. Domanda 2 di 16

   In a meeting, what is an action item?

   • AA short break in the meeting
   • BA vote on the next meeting date
   • CA topic that was not discussed
   • DA task someone agreed to do, often with a due date
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   Risposta: D. A task someone agreed to do, often with a due date

   An action item is a task with an owner and usually a due date. Write down any action items that are yours.

3. Domanda 3 di 16

   You want to share an idea while someone else is talking. What is best?

   • AKeep the idea to yourself
   • BWait for a pause, then say "I'd like to add something"
   • CTalk louder than them
   • DSend a text to the chair
   Mostra la risposta

   Risposta: B. Wait for a pause, then say "I'd like to add something"

   Wait for a pause and use a polite phrase to join in. Talking over people is seen as rude.

4. Domanda 4 di 16

   Which sentence disagrees politely in a meeting?

   • AYou're wrong about the cost.
   • BNo. Next topic, please.
   • CI see your point, but I'm worried about the cost.
   • DThat's a bad idea.
   Mostra la risposta

   Risposta: C. I see your point, but I'm worried about the cost.

   Show that you heard the other person, then give your concern: "I see your point, but ..."

5. Domanda 5 di 16

   You accepted a meeting invitation, but now you cannot attend. What should you do?

   • AExplain the next day
   • BTell the organizer as early as possible
   • CSend a coworker in your place without telling anyone
   • DJust don't go
   Mostra la risposta

   Risposta: B. Tell the organizer as early as possible

   If you can't attend a scheduled meeting, tell the people involved as early as possible.

6. Domanda 6 di 16

   Listen. What is Lucy's action item?

   AscoltaAscolta, poi rispondi. La trascrizione compare dopo la risposta.

   Niente audio? Leggi il testo

   Nadia: Okay, last item. The new safety boots arrive next week. Can someone pick them up from the supplier?
   Kwame: I can do that on Tuesday morning.
   Nadia: Great. So Kwame picks up the boots on Tuesday. Lucy, can you update the size list by Monday?
   Lucy: Sure, no problem.

   • APick up the new safety boots on Tuesday morning
   • BCall the supplier
   • CUpdate the size list by Monday
   • DOrder new safety boots
   Mostra la risposta

   Risposta: C. Update the size list by Monday

   Nadia asks Lucy to update the size list by Monday, and Lucy agrees. Kwame's action item is the pickup.

   Trascrizione

   Nadia: Okay, last item. The new safety boots arrive next week. Can someone pick them up from the supplier?
   Kwame: I can do that on Tuesday morning.
   Nadia: Great. So Kwame picks up the boots on Tuesday. Lucy, can you update the size list by Monday?
   Lucy: Sure, no problem.

7. Domanda 7 di 16

   Listen. Who will pick up the boots?

   AscoltaAscolta, poi rispondi. La trascrizione compare dopo la risposta.

   Niente audio? Leggi il testo

   Nadia: Okay, last item. The new safety boots arrive next week. Can someone pick them up from the supplier?
   Kwame: I can do that on Tuesday morning.
   Nadia: Great. So Kwame picks up the boots on Tuesday. Lucy, can you update the size list by Monday?
   Lucy: Sure, no problem.

   • ANadia
   • BKwame
   • CLucy
   • DThe supplier
   Mostra la risposta

   Risposta: B. Kwame

   Kwame offers to pick them up on Tuesday morning, and Nadia repeats it: "So Kwame picks up the boots."

   Trascrizione

   Nadia: Okay, last item. The new safety boots arrive next week. Can someone pick them up from the supplier?
   Kwame: I can do that on Tuesday morning.
   Nadia: Great. So Kwame picks up the boots on Tuesday. Lucy, can you update the size list by Monday?
   Lucy: Sure, no problem.

8. Domanda 8 di 16

   Which is a professional way to answer the phone at work?

   • AWhat do you want?
   • BHello, who is this?
   • CYeah, hello?
   • DGood morning, Westside Clinic, Mei speaking. How can I help?
   Mostra la risposta

   Risposta: D. Good morning, Westside Clinic, Mei speaking. How can I help?

   A professional greeting gives a greeting, the workplace name and your name, then offers help.

9. Domanda 9 di 16

   A caller asks for your manager, who is in a meeting. What do you say?

   • AShe's busy. Call back later.
   • BShe's in a meeting. Bye.
   • CI'm sorry, she's not available. Can I take a message?
   • DI don't know where she is.
   Mostra la risposta

   Risposta: C. I'm sorry, she's not available. Can I take a message?

   Say politely that the person is not available and offer to take a message.

10. Domanda 10 di 16

    When you take a phone message, which details matter most?

    • AOnly the time of the call
    • BThe caller's age, home address and date of birth
    • CThe weather where the caller is
    • DThe caller's name, number and reason for calling
    Mostra la risposta

    Risposta: D. The caller's name, number and reason for calling

    A good message says who called, for whom, how to call back, why they called, and the date and time.

11. Domanda 11 di 16

    A caller says their name is Siobhan. You are not sure how to write it. What should you do?

    • AAsk them to call back later
    • BWrite it the way you think
    • CWrite "a woman called"
    • DAsk them to spell it
    Mostra la risposta

    Risposta: D. Ask them to spell it

    Names are easy to get wrong. Politely ask, "Could you spell that for me, please?"

12. Domanda 12 di 16

    Listen. Why is Daniel calling?

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    Daniel: Hi, this is Daniel Okafor from Prairie Supply. I'm calling about your order for twenty pallets. We can deliver on Thursday instead of Wednesday. Please call me back at 780-555-0193. Again, that's 780-555-0193. Thanks.

    • ATo ask for payment
    • BTo cancel the order
    • CTo change the delivery day
    • DTo place a new order for twenty more pallets
    Mostra la risposta

    Risposta: C. To change the delivery day

    Daniel says they can deliver on Thursday instead of Wednesday, so the delivery day is changing.

    Trascrizione

    Daniel: Hi, this is Daniel Okafor from Prairie Supply. I'm calling about your order for twenty pallets. We can deliver on Thursday instead of Wednesday. Please call me back at 780-555-0193. Again, that's 780-555-0193. Thanks.

13. Domanda 13 di 16

    Listen. What number should you call back?

    AscoltaAscolta, poi rispondi. La trascrizione compare dopo la risposta.

    Niente audio? Leggi il testo

    Daniel: Hi, this is Daniel Okafor from Prairie Supply. I'm calling about your order for twenty pallets. We can deliver on Thursday instead of Wednesday. Please call me back at 780-555-0193. Again, that's 780-555-0193. Thanks.

    • A780-555-0139
    • B780-555-1093
    • C780-555-0193
    • D708-555-0193
    Mostra la risposta

    Risposta: C. 780-555-0193

    Daniel says 780-555-0193 twice. Good voicemails repeat the number so the listener can check it.

    Trascrizione

    Daniel: Hi, this is Daniel Okafor from Prairie Supply. I'm calling about your order for twenty pallets. We can deliver on Thursday instead of Wednesday. Please call me back at 780-555-0193. Again, that's 780-555-0193. Thanks.

14. Domanda 14 di 16

    Which voicemail message is best?

    • AHi, it's Ana Silva, 403-555-0110, about next week's schedule. Please call me back.
    • BHi, it's me. Call me back.
    • CHi, this is Ana. I'm calling about something. Talk soon.
    • DHey, it's Ana Silva about next week's schedule. Bye!
    Mostra la risposta

    Risposta: A. Hi, it's Ana Silva, 403-555-0110, about next week's schedule. Please call me back.

    A good voicemail gives your name, your number, a short reason and a clear request. Speak slowly so the person can write it down.

15. Domanda 15 di 16

    Read the minutes. What must everyone do?

    Team Meeting: Minutes
    Date: October 6
    Present: Nadia (chair), Kwame, Lucy, Ben

    1. Holiday schedule: Ben will post the December schedule by November 15.
    2. Break room: The new fridge arrives next week. Everyone must label their food.
    3. Training: First aid training is on October 20. Kwame will book the room.

    Next meeting: October 20, after training.

    • AMeet again on November 15
    • BBook the training room
    • CLabel their food in the fridge
    • DPost the December holiday schedule by November 15
    Mostra la risposta

    Risposta: C. Label their food in the fridge

    Item 2 says everyone must label their food. The other tasks belong to one person each.

16. Domanda 16 di 16

    Read the minutes. Who chaired the meeting?

    Team Meeting: Minutes
    Date: October 6
    Present: Nadia (chair), Kwame, Lucy, Ben

    1. Holiday schedule: Ben will post the December schedule by November 15.
    2. Break room: The new fridge arrives next week. Everyone must label their food.
    3. Training: First aid training is on October 20. Kwame will book the room.

    Next meeting: October 20, after training.

    • ABen
    • BNadia
    • CLucy
    • DKwame
    Mostra la risposta

    Risposta: B. Nadia

    The list of people present shows "Nadia (chair)". The chair is the person who leads the meeting.

Tastiera: 1–4 per rispondere, Invio per la domanda successiva.