Restaurant Server and Host Course: Serving alcohol responsibly

1. Question 1 of 16

   Who sets the legal drinking age and liquor service rules in Canada?

   • AEach province and territory
   • BThe federal government, the same for all of Canada
   • CEach restaurant owner
   • DThe city where the restaurant is
   Show answer

   Answer: A. Each province and territory

   Liquor laws, including the legal age and server training, are made by each province and territory.

2. Question 2 of 16

   What is the legal drinking age in a licensed establishment in Ontario?

   • A20
   • B18
   • C21
   • D19
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   Answer: D. 19

   The AGCO says the legal drinking age in a liquor sales licensed establishment in Ontario is 19.

3. Question 3 of 16

   In Ontario, how old must staff be to sell, serve or handle liquor in a licensed establishment?

   • AAt least 21
   • BAt least 16
   • CAt least 18
   • DAt least 19
   Show answer

   Answer: C. At least 18

   Ontario's liquor regulation requires anyone who sells, serves or handles liquor for a licensee to be at least 18.

4. Question 4 of 16

   How does Alberta's liquor regulator, the AGLC, define a minor?

   • AA person under 18
   • BA person under 19
   • CA person still in high school
   • DA person under 21
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   Answer: A. A person under 18

   The AGLC licensee handbook defines a minor as a person under the age of 18 years.

5. Question 5 of 16

   In British Columbia, who is a "minor" under liquor law?

   • AA person under 21
   • BA person under 16
   • CA person under 18
   • DA person under 19, the province's age of majority
   Show answer

   Answer: D. A person under 19, the province's age of majority

   BC's Liquor Control and Licensing Act defines a minor by the age of majority, which is 19 in BC.

6. Question 6 of 16

   What is the name of the server training program approved by the AGCO for bars and restaurants in Ontario?

   • ASmart Serve
   • BServing It Right
   • CSmart Choices
   • DProServe
   Show answer

   Answer: A. Smart Serve

   Ontario uses Smart Serve. Serving It Right is BC's program, ProServe is Alberta's and Smart Choices is Manitoba's.

7. Question 7 of 16

   In British Columbia, when must restaurant servers get Serving It Right certification?

   • ABefore working in a licensed establishment
   • BOnly after their first inspection
   • COnly if they are under 25
   • DWithin one year of starting
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   Answer: A. Before working in a licensed establishment

   BC requires licensees, managers and staff to get Serving It Right before working in a licensed establishment.

8. Question 8 of 16

   In Alberta, a newly hired server needs ProServe. By when must they be certified?

   • AOnly when they become a manager
   • BWithin one year of starting
   • CBefore they turn 25
   • DWithin 30 days of their start date
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   Answer: D. Within 30 days of their start date

   The AGLC handbook says new hires in these roles must be certified within 30 days of the employment start date.

9. Question 9 of 16

   How often must Ontario liquor training certifications be renewed?

   • ANever, they last for life
   • BEvery year
   • CEvery five years
   • DEvery ten years
   Show answer

   Answer: C. Every five years

   The AGCO says all liquor training certifications must be renewed every five years.

10. Question 10 of 16

    Which program do staff in Manitoba licensed establishments take, unless they already hold certain other training?

    • AServing It Right
    • BSmart Choices
    • CProServe
    • DSmart Serve
    Show answer

    Answer: B. Smart Choices

    Manitoba's LGCA says managers, security and staff in licensed establishments must complete Smart Choices before starting work, unless they have certain other training.

11. Question 11 of 16

    Under AGLC policy in Alberta, whose ID should staff check before serving liquor?

    • AAnyone who appears to be under 25
    • BAnyone who appears to be under 18
    • COnly guests who order more than one drink
    • DOnly guests the server does not know
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    Answer: A. Anyone who appears to be under 25

    AGLC policy is to check ID whenever a person who appears to be under 25 tries to buy liquor.

12. Question 12 of 16

    In British Columbia, a guest shows you a photo of their driver's licence on their phone. What should you do?

    • ARefuse it and ask for the original ID
    • BAccept it if the guest looks over 19
    • CAccept it if the photo is clear
    • DAccept it and write down the number
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    Answer: A. Refuse it and ask for the original ID

    BC's guidance says pictures of ID are not acceptable because they are hard to check.

13. Question 13 of 16

    In Ontario, which of these should you never accept as ID for alcohol?

    • AA student card
    • BA Canadian passport
    • CA Canadian citizenship card with a photo
    • DAn Ontario driver's licence
    Show answer

    Answer: A. A student card

    Ontario's Smart Serve guidance says never to accept student cards or expired ID.

14. Question 14 of 16

    Which group of signs can show that a guest may be intoxicated?

    • ALaughing with friends and checking the menu
    • BOrdering food, asking for water and paying the bill early in the night
    • CAsking for the bill and putting on a coat
    • DSlurred or loud speech, clumsiness, and red eyes or heavy eyelids
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    Answer: D. Slurred or loud speech, clumsiness, and red eyes or heavy eyelids

    Changes in speech, coordination and alertness are common signs of intoxication.

15. Question 15 of 16

    Under Ontario's Liquor Licence and Control Act, 2019, who must not be sold or served liquor?

    • AAnyone who is not eating a meal
    • BAnyone who has had one drink already
    • CAnyone who is or appears to be intoxicated
    • DAnyone who arrived after 10 p.m.
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    Answer: C. Anyone who is or appears to be intoxicated

    The Act prohibits selling or supplying liquor to a person who is or appears to be intoxicated.

16. Question 16 of 16

    A guest is clearly intoxicated and asks for another beer. What is the best response?

    • AAsk a coworker to serve them instead
    • BTell the manager, refuse politely in private and offer food, water or coffee
    • CServe a smaller glass so they slow down
    • DRefuse loudly so the whole room knows why, then call the police on them right away
    Show answer

    Answer: B. Tell the manager, refuse politely in private and offer food, water or coffee

    Refuse calmly and privately, keep the team informed so no one else serves them, and offer non-alcoholic options and a safe ride home.

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