Bank and Financial Branch Security Course 2026

1. Pregunta 1 de 25

   You want to work as a security guard at a bank branch in Alberta. What do you need first?

   • AA first aid card and nothing else
   • BA provincial security service worker licence
   • CA letter of support from a local police officer
   • DA teller certificate from the bank's head office
   Ver respuesta

   Respuesta: B. A provincial security service worker licence

   Alberta requires anyone working as a security guard to hold a security service worker licence under the Security Services and Investigators Act.

2. Pregunta 2 de 25

   A caller claiming to be from a customer's bank asks for remote access to the customer's computer. What does the Canadian Anti-Fraud Centre advise?

   • AAllow it for a short time while staying on the line
   • BNever give remote access to your computer
   • CAllow it only if the caller ID shows the bank's name
   • DAllow it if the caller knows part of the card number
   Ver respuesta

   Respuesta: B. Never give remote access to your computer

   The CAFC says never to give remote access to your computer. In the bank investigator scam, fraudsters ask for access to continue a fake investigation.

3. Pregunta 3 de 25

   In British Columbia, what must a security worker carry while doing security work?

   • AA photo of the licence saved on a phone
   • BA letter from the bank naming the guard
   • CThe physical licence, not a photo of it
   • DA copy of the employer's business licence
   Ver respuesta

   Respuesta: C. The physical licence, not a photo of it

   B.C.'s rules say you must carry your valid licence when you do security work, and it must be the physical copy, not a photograph.

4. Pregunta 4 de 25

   Why does PIPEDA always apply to banks in Canada?

   • ABecause each province has adopted it for banks
   • BBecause banks must hire licensed security guards
   • CBecause banks hold more cash than stores
   • DBecause banks are federally regulated businesses
   Ver respuesta

   Respuesta: D. Because banks are federally regulated businesses

   The Privacy Commissioner says federally regulated organizations, such as banks, are always subject to PIPEDA, including for their employees' personal information.

5. Pregunta 5 de 25

   What do police advise at opening time?

   • AStaff wait in their cars until the first customer arrives
   • BAll staff enter together so nobody is alone
   • COne person goes in first and checks nothing was disturbed
   • DThe doors are unlocked first, then staff go in
   Ver respuesta

   Respuesta: C. One person goes in first and checks nothing was disturbed

   Edmonton police advise that at opening, one person enters and checks that the premises have not been disturbed.

6. Pregunta 6 de 25

   Before closing, which areas do police say should be checked?

   • AOnly the ATM area, for lost cards
   • BThe parking lot, for cars left behind
   • COnly the front counter and the cash drawers
   • DOffices, back rooms and washrooms
   Ver respuesta

   Respuesta: D. Offices, back rooms and washrooms

   Edmonton police advise checking the office, back rooms and washrooms for anyone hiding before closing.

7. Pregunta 7 de 25

   Late at night, a caller asks you to open the branch for an urgent delivery. What should you do?

   • AOpen the door if the caller sounds like a manager
   • BOpen it, but only for five minutes
   • CDo not open, and call the police
   • DOpen the side door so the front stays locked
   Ver respuesta

   Respuesta: C. Do not open, and call the police

   Ottawa police advise not opening before or after regular hours and calling police if someone asks you to open after hours.

8. Pregunta 8 de 25

   Which door practice do Ottawa police recommend to prevent robbery?

   • AKeep rear and side doors locked
   • BProp the back door open for staff
   • CUse the rear door as the main entrance
   • DLeave side doors unlocked during the day
   Ver respuesta

   Respuesta: A. Keep rear and side doors locked

   Ottawa police list keeping rear and side doors locked as a robbery prevention step.

9. Pregunta 9 de 25

   A thief grabs cash from a teller's counter and shoves her to the floor while running out. Under the Criminal Code, what is this?

   • ARobbery, because violence was used
   • BOnly mischief, because the cash was left out
   • CNot a crime unless over $5,000 was taken
   • DOnly a theft, because no weapon was used
   Ver respuesta

   Respuesta: A. Robbery, because violence was used

   Section 343 says stealing and using personal violence on a person at the time of the theft is robbery, even with no weapon.

10. Pregunta 10 de 25

    During a robbery, how should you move?

    • AReach for your radio quickly to call for help
    • BMove slowly toward the robber to calm them
    • CKeep your hands visible, no sudden moves
    • DBack away toward the exit without speaking
    Ver respuesta

    Respuesta: C. Keep your hands visible, no sudden moves

    Police advise staying calm, keeping your hands visible and avoiding sudden movements so the robber does not feel threatened.

11. Pregunta 11 de 25

    Which details about a robber's weapon are most useful to police?

    • AIts size, type and colour
    • BWhether it looked clean
    • CHow much it might cost
    • DWhere it might have been bought
    Ver respuesta

    Respuesta: A. Its size, type and colour

    Ottawa police list the size, type and colour of any weapon among the details to note about a robber.

12. Pregunta 12 de 25

    A teller pressed the silent alarm during a robbery. The robber has now left. What should happen next?

    • ACall the police right away anyway
    • BWait for police, since the alarm already told them
    • CCall the alarm company to ask if it worked
    • DWait 15 minutes, then call the police
    Ver respuesta

    Respuesta: A. Call the police right away anyway

    Edmonton police say to call the police immediately after a robbery, even if you have already activated the alarm.

13. Pregunta 13 de 25

    After a robbery, who should be let into the branch?

    • AOnly the police
    • BReporters who arrive at the door
    • CRegular customers who need to bank
    • DAnyone with a bank card
    Ver respuesta

    Respuesta: A. Only the police

    Ottawa police advise locking the doors after a robbery and admitting only police.

14. Pregunta 14 de 25

    The robber left a holdup note on the counter. What should you do with it?

    • AThrow it out so staff are not upset
    • BGive it to the first customer who saw it
    • CLeave it alone and keep it for police
    • DCopy it into your notebook, then shred it
    Ver respuesta

    Respuesta: C. Leave it alone and keep it for police

    Police advise keeping the holdup note and not touching anything the robber handled, so it can be used as evidence.

15. Pregunta 15 de 25

    A reporter calls after a robbery and asks how much money was taken. What should you do?

    • ADescribe the robber so the public can help
    • BGuess a lower amount to protect the bank
    • CGive the amount so the news is correct
    • DDo not discuss it and refer them to police
    Ver respuesta

    Respuesta: D. Do not discuss it and refer them to police

    Edmonton police advise not discussing the details or the amount taken with anyone except police, and letting police handle media inquiries.

16. Pregunta 16 de 25

    Ottawa police suggest giving staff set roles for after a robbery. Which is one of those roles?

    • AOne person calls the robber's family
    • BOne person reopens the branch
    • COne person protects the evidence
    • DOne person counts the cash drawers
    Ver respuesta

    Respuesta: C. One person protects the evidence

    Ottawa police suggest assigning roles: one person calls police, one observes the robber, one protects evidence and one keeps witnesses.

17. Pregunta 17 de 25

    A customer says the bank's fraud team will send a courier to pick up her bank card. What does the Canadian Anti-Fraud Centre say?

    • ABanks do this when the caller ID shows their number
    • BPolice may collect cards, but banks never do
    • CBanks and police never ask for your card
    • DBanks do this only for cards over five years old
    Ver respuesta

    Respuesta: C. Banks and police never ask for your card

    The CAFC says financial institutions and police will never ask you to turn over your bank card. Asking for it is a sign of the bank investigator scam.

18. Pregunta 18 de 25

    A customer says a call must be real because the caller ID showed the bank's number. What is the CAFC's warning?

    • ACaller ID is checked by the phone company
    • BCaller ID can be faked by criminals
    • CCaller ID cannot show a bank's number
    • DCaller ID is always correct for banks
    Ver respuesta

    Respuesta: B. Caller ID can be faked by criminals

    The CAFC warns that criminals use call spoofing, so caller ID can be made to look like a trusted number.

19. Pregunta 19 de 25

    How does the CAFC suggest checking a call that claims to be from your bank?

    • ACall the number on your card from another phone
    • BAsk the caller for their employee number
    • CAsk the caller to read out your full card number
    • DCall back on the number the caller gives you
    Ver respuesta

    Respuesta: A. Call the number on your card from another phone

    The CAFC suggests hanging up and calling the number on the back of your card from a different phone, or waiting 10 minutes before calling back.

20. Pregunta 20 de 25

    An older customer wants cash to pay a grandson's bail and says someone will pick it up. What fact from the CAFC shows this is a scam?

    • ABail is paid only by cheque to the police
    • BBail must always be paid at a bank counter
    • CBail can only be paid by the person who was arrested
    • DBail cannot be paid in cash or crypto
    Ver respuesta

    Respuesta: D. Bail cannot be paid in cash or crypto

    The CAFC notes that Canada's justice system does not allow bail to be paid with cash or cryptocurrency, a common lie in emergency scams.

21. Pregunta 21 de 25

    A customer says a lawyer told her a "gag order" means she cannot tell anyone why she needs cash. What does this suggest?

    • AA rule that applies to all large withdrawals
    • BA normal court process that staff must respect
    • CA sign the customer needs a new account
    • DA warning sign of an emergency scam
    Ver respuesta

    Respuesta: D. A warning sign of an emergency scam

    The CAFC says fraudsters often claim a gag order stops the victim from talking to anyone. Being told to keep it secret is a warning sign.

22. Pregunta 22 de 25

    After gathering the details, who does the CAFC tell fraud victims to contact first?

    • AA private investigation company
    • BTheir internet service provider
    • CThe person who called them
    • DTheir financial institution
    Ver respuesta

    Respuesta: D. Their financial institution

    The CAFC's steps for victims are to gather information, contact the financial institution, contact police for a file number, then report the fraud.

23. Pregunta 23 de 25

    Which is a sign that a PIN pad may have been tampered with?

    • AThe cord is plugged into the counter
    • BThe screen shows the branch's name and logo
    • CThe keys are worn from daily use
    • DCracked casing or missing screws
    Ver respuesta

    Respuesta: D. Cracked casing or missing screws

    The RCMP lists tampered security seals, cracked casing and missing screws as signs of PIN pad tampering.

24. Pregunta 24 de 25

    You find a PIN pad that looks tampered with. What should you do?

    • AOpen it to see if a device is inside
    • BWipe it clean and put it back into use
    • CLeave it closed and call police
    • DAsk a customer to test it with their card
    Ver respuesta

    Respuesta: C. Leave it closed and call police

    The RCMP says to treat it as a crime scene, not to let anyone disturb it, not to open it because evidence may be inside, and to call police.

25. Pregunta 25 de 25

    A person arrives saying they need to service the branch's card terminals. What should be checked?

    • AKnowing the manager's name
    • BA work van parked outside
    • CA business card only
    • DTheir identification
    Ver respuesta

    Respuesta: D. Their identification

    The RCMP advises checking the identification of terminal service personnel, because criminals may pose as technicians to tamper with devices.

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