Is ProServe mandatory in Alberta?

Yes, for most liquor staff. Managers, supervisors, bartenders, servers, greeters, hosts, delivery drivers and security staff at licensed premises must be certified within 30 days of starting work.

What is the ProServe pass mark?

You need at least 80%. Each registration includes five attempts.

How long is ProServe valid?

Five years from the date you complete the program.

How much does ProServe cost?

AGLC lists the course at $25.00 plus GST per course or voucher. It is non-refundable.

Who does not need ProServe?

Kitchen staff, bus persons and cleaning staff in licensed premises, and staff working under Class C (private club) or private special event licences, are not required to take it.

How old do you have to be to take ProServe?

You must be 18. Minors are not eligible for certification, and 18 is also the legal drinking age in Alberta.

ProServe Practice Test (Alberta) 2026

Pregunta 1 de 26

What is the legal drinking age in Alberta?

18
16
19
21

Ver respuesta

Respuesta: A. 18

Under the Gaming, Liquor and Cannabis Act, it is an offence to sell or provide liquor to anyone under 18.

Pregunta 2 de 26

Which agency regulates liquor and runs ProServe training in Alberta?

Alberta Gaming, Liquor and Cannabis (AGLC)
Service Canada
Alberta Health Services
The RCMP

Ver respuesta

Respuesta: A. Alberta Gaming, Liquor and Cannabis (AGLC)

AGLC regulates liquor in Alberta under the Gaming, Liquor and Cannabis Act and offers ProServe through its SMART Programs.

Pregunta 3 de 26

In a Class A licensed premises, which staff must complete ProServe?

Managers, supervisors, bartenders, servers, greeters, hosts and security staff
Only bartenders
Only kitchen staff
Only the owner

Ver respuesta

Respuesta: A. Managers, supervisors, bartenders, servers, greeters, hosts and security staff

AGLC requires ProServe for owners who manage the premises, managers, supervisors, bartenders, servers, greeters, hosts and security staff.

Pregunta 4 de 26

A new server starts work in an Alberta bar. By when must they be ProServe certified?

Before their 25th birthday
Only if an inspector asks
Within 1 year
Within 30 days of their employment start date

Ver respuesta

Respuesta: D. Within 30 days of their employment start date

Staff in positions that need ProServe must be certified within 30 days of starting work.

Pregunta 5 de 26

How long is ProServe certification valid?

3 years
5 years
For life
1 year

Ver respuesta

Respuesta: B. 5 years

ProServe certification is valid for five years from the date you pass the program.

Pregunta 6 de 26

What is the minimum passing score on the ProServe exam?

60%
80%
90%
70%

Ver respuesta

Respuesta: B. 80%

You need at least 80% to pass ProServe.

Pregunta 7 de 26

How many attempts at the ProServe exam come with one registration?

5
10
1
2

Ver respuesta

Respuesta: A. 5

AGLC allows five attempts per registration. Reviewing the course topics before a retake is recommended.

Pregunta 8 de 26

After you register for ProServe, how long do you have to finish the online course?

6 months
30 days
No time limit
7 days

Ver respuesta

Respuesta: B. 30 days

Learners have 30 days from registration. After that, access ends and the course must be bought and started again.

Pregunta 9 de 26

A cook works in a licensed restaurant but never sells or serves liquor. Does the cook need ProServe?

Yes, before the first shift
No. Kitchen, bus and cleaning staff are not required to take it
Only on weekends
Yes, within 30 days

Ver respuesta

Respuesta: B. No. Kitchen, bus and cleaning staff are not required to take it

AGLC does not require ProServe for kitchen staff, bus persons or cleaning staff in licensed premises.

Pregunta 10 de 26

How many ProServe-certified staff must be on shift in an Alberta licensed premises?

Only one per week
At least one, at all times
Only during the busiest hour
None, if the manager is on call

Ver respuesta

Respuesta: B. At least one, at all times

The licensee must make sure at least one ProServe-certified staff member is on shift at all times.

Pregunta 11 de 26

How can staff show proof of ProServe certification to an AGLC inspector?

A printed certificate or a clear digital image on a phone
They do not need to show anything
By showing a pay stub
By saying their certificate number from memory

Ver respuesta

Respuesta: A. A printed certificate or a clear digital image on a phone

Staff must show proof of certification when an AGLC inspector asks, either on paper or as a clear image on a mobile device.

Pregunta 12 de 26

What record must an Alberta licensee keep about ProServe?

A diary of each server's tips
A log of certified employees that AGLC can review
No record is needed
A list of every guest's name

Ver respuesta

Respuesta: B. A log of certified employees that AGLC can review

Licensees must keep a log of employees who are ProServe certified. AGLC may review it.

Pregunta 13 de 26

Can a 17-year-old get ProServe certification?

Yes, but only for 1 year
Yes, with a parent's signature
Yes, if they work as a server
No. Minors are not eligible for ProServe certification

Ver respuesta

Respuesta: D. No. Minors are not eligible for ProServe certification

In Alberta anyone under 18 is a minor, and minors are not eligible for ProServe certification.

Pregunta 14 de 26

What can happen to a worker's ProServe certification if they sell liquor to a minor?

It is extended by one year
It is placed in conditional status, and they must retake the course
It is upgraded to a manager certificate
Nothing happens to the certification

Ver respuesta

Respuesta: B. It is placed in conditional status, and they must retake the course

Selling or supplying liquor to a minor, or failing to ask for proof of age from someone who looks under 25, puts the certification into conditional status.

Pregunta 15 de 26

A worker's ProServe certification is placed in conditional status. How long do they have to retake the course?

30 days
7 days
1 year
5 years

Ver respuesta

Respuesta: A. 30 days

The worker must retake the course and pay the fee within 30 days.

Pregunta 16 de 26

In Alberta, staff must check ID when a person who appears to be under what age tries to buy liquor or enter a minors-prohibited premises?

18
25
21
30

Ver respuesta

Respuesta: B. 25

Staff must ask for valid ID from anyone who looks under 25 and must refuse if they are not satisfied the person is at least 18.

Pregunta 17 de 26

Which of these must primary ID show in Alberta?

A parent's phone number
A company logo
A QR code only
A photo, name, date of birth and signature, on unexpired government-issued ID

Ver respuesta

Respuesta: D. A photo, name, date of birth and signature, on unexpired government-issued ID

Primary ID must be original, government-issued and unexpired, and show a photo, name, signature, date of birth and a unique ID number.

Pregunta 18 de 26

When do Alberta staff need to ask for a second piece of ID?

Only for guests over 40
Every time, for every guest
When the primary ID does not appear to be genuine
Never

Ver respuesta

Respuesta: C. When the primary ID does not appear to be genuine

Secondary ID is only needed when the primary ID looks questionable. It must be government-issued and show a name, date of birth and ID number.

Pregunta 19 de 26

A guest offers a photocopy of their driver's licence. Can it be accepted as proof of age in Alberta?

No. ID must be an original, not a copy
Yes, if a friend confirms it
Yes, if it is laminated
Yes, if it is in colour

Ver respuesta

Respuesta: A. No. ID must be an original, not a copy

AGLC requires original, unexpired, government-issued ID. Copies are not acceptable.

Pregunta 20 de 26

What must Alberta staff do when a minor tries to buy liquor?

Keep their ID as a souvenir
Ask them to come back with a friend
Serve them a non-alcoholic drink and say nothing
Refuse the sale and telephone police

Ver respuesta

Respuesta: D. Refuse the sale and telephone police

AGLC requires staff to call police whenever a minor tries to buy liquor, is found drinking, or is found in a minors-prohibited premises.

Pregunta 21 de 26

What must be posted at every entrance of an Alberta minors-prohibited premises?

The ProServe log
The menu
The staff schedule
"No Minors" signs

Ver respuesta

Respuesta: D. "No Minors" signs

Minors-prohibited premises must post "No Minors" signs at all entrances.

Pregunta 22 de 26

A 17-year-old works as table staff in a Class A minors-allowed restaurant. What is true?

They may serve liquor if supervised
They may serve liquor after 10 p.m.
They may serve beer but not spirits
They may not sell or serve liquor

Ver respuesta

Respuesta: D. They may not sell or serve liquor

A minor working as table staff in premises where minors are allowed may not sell or serve liquor.

Pregunta 23 de 26

What is the main business of a Class A minors-allowed licensed premises in Alberta?

Gaming machines
Live sports
Liquor sales
Food service

Ver respuesta

Respuesta: D. Food service

For a Class A minors-allowed licence, food service is the main source of business.

Pregunta 24 de 26

What is the main business of a Class A minors-prohibited licensed premises in Alberta?

Takeout coffee
Family dining
Liquor sales, with at least a basic snack menu
Retail groceries

Ver respuesta

Respuesta: C. Liquor sales, with at least a basic snack menu

For a Class A minors-prohibited licence, liquor is the main source of business, and a minimum snack menu is required.

Pregunta 25 de 26

At an Alberta community public resale special event, who must have ProServe?

Only the security guard
No one
Every guest
The licensee and designates, plus at least 25% of bartenders and servers on site

Ver respuesta

Respuesta: D. The licensee and designates, plus at least 25% of bartenders and servers on site

For community public resale special events, the licensee and designates and at least 25% of the bartenders and servers must be certified.

Pregunta 26 de 26

What must Alberta licensees do to stop adults from passing liquor to minors?

Only post a sign
Ban all guests under 30
Provide adequate supervision of the premises
Nothing, it is the adult's problem

Ver respuesta

Respuesta: C. Provide adequate supervision of the premises

Licensees must supervise the premises well enough to stop guests of legal drinking age from giving liquor to minors.

ProServe Practice Test (Alberta) 2026

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