Access Control and ID Checks Course 2026

1. Pregunta 1 de 25

   What is access control?

   • AControlling who and what can enter a place, and where and when
   • BWriting parking tickets on public streets
   • CWatching CCTV for shoplifting only
   • DGiving first aid at the entrance
   Ver respuesta

   Respuesta: A. Controlling who and what can enter a place, and where and when

   Access control decides who may enter, which areas they may use and at what times.

2. Pregunta 2 de 25

   Which is an example of electronic access control?

   • AA printed site map
   • BA guard’s notebook
   • CA fire extinguisher
   • DA card or fob reader on a door
   Ver respuesta

   Respuesta: D. A card or fob reader on a door

   Electronic systems use cards, fobs, PINs or biometrics to unlock doors for authorized people.

3. Pregunta 3 de 25

   What is the best way to check a photo ID?

   • AOnly read the name out loud
   • BCompare the photo with the person’s face and check the expiry date
   • CCheck that the card is not bent
   • DAsk the person to describe the photo
   Ver respuesta

   Respuesta: B. Compare the photo with the person’s face and check the expiry date

   An ID only helps if it belongs to the person holding it and is still valid.

4. Pregunta 4 de 25

   An employee shows a badge that expired last month. What should you do?

   • AKeep the badge and send them home
   • BDo not admit them on that badge and follow your procedure to verify them
   • CLet them in because they look familiar
   • DLet them in if they promise to renew it
   Ver respuesta

   Respuesta: B. Do not admit them on that badge and follow your procedure to verify them

   An expired badge is not valid. Verify the person through your site procedure, such as calling a supervisor.

5. Pregunta 5 de 25

   According to Canada’s privacy commissioners, what is the least privacy-invasive way to use a driver’s licence to confirm identity?

   • APhotocopy both sides
   • BWrite down the licence number
   • CLook at it and hand it back
   • DScan it into a computer
   Ver respuesta

   Respuesta: C. Look at it and hand it back

   Examining the card is the least intrusive step. Recording or copying it collects more than most purposes need.

6. Pregunta 6 de 25

   What do Canada’s privacy commissioners say about photocopying or scanning a driver’s licence for routine purposes?

   • AIt is always required for visitors
   • BIt is required by the Criminal Code
   • CIt generally goes too far
   • DIt is fine if the copy is shredded within a year
   Ver respuesta

   Respuesta: C. It generally goes too far

   A full copy captures the photo, signature and physical description, which is more than most businesses need.

7. Pregunta 7 de 25

   When may a business record a driver’s licence number, according to the privacy commissioners’ guidance?

   • AWhen a law requires the number to be recorded
   • BWhenever a guard feels it is useful
   • CWhenever the visitor is under 30
   • DOnly on weekends
   Ver respuesta

   Respuesta: A. When a law requires the number to be recorded

   Recording licence numbers is generally excessive, but some laws, such as federal anti-money laundering rules for financial institutions, require it.

8. Pregunta 8 de 25

   A visitor asks why you need to see their ID. What should you do?

   • ATell them it is none of their business
   • BRefuse to answer and call police
   • CLet them in without ID to avoid an argument
   • DExplain the reason calmly, since people have the right to ask
   Ver respuesta

   Respuesta: D. Explain the reason calmly, since people have the right to ask

   Privacy guidance says people can ask why their ID is needed and whether it will be recorded.

9. Pregunta 9 de 25

   Which information usually belongs in a visitor log?

   • AReligion and marital status
   • BName, company, person being visited, and time in and out
   • CDriver’s licence number and photo
   • DHome address, birth date and income
   Ver respuesta

   Respuesta: B. Name, company, person being visited, and time in and out

   Collect only what you need for a clear purpose. A visitor log needs to show who is in the building and why.

10. Pregunta 10 de 25

    Why should visitor badges be collected when visitors leave?

    • ATo check the visitor’s pockets
    • BSo visitors cannot come back ever again
    • CBecause badges are expensive to print
    • DSo you know who is still inside and badges cannot be reused
    Ver respuesta

    Respuesta: D. So you know who is still inside and badges cannot be reused

    Collecting badges keeps the visitor log accurate and stops someone using an old badge to get in later.

11. Pregunta 11 de 25

    Post orders say a visitor must be escorted. What does that mean?

    • ASomeone authorized stays with the visitor the whole time they are in the area
    • BThe visitor gets a map
    • CThe visitor is walked to the elevator and left there
    • DThe visitor may go anywhere once signed in
    Ver respuesta

    Respuesta: A. Someone authorized stays with the visitor the whole time they are in the area

    An escort stays with the visitor until they leave the controlled area or are handed to their host.

12. Pregunta 12 de 25

    What is tailgating?

    • AHolding the door for a co-worker you know
    • BUsing your own badge twice
    • CFollowing an authorized person through a secure door without them knowing
    • DParking too close to the building
    Ver respuesta

    Respuesta: C. Following an authorized person through a secure door without them knowing

    A tailgater slips in behind someone who badged in. The authorized person may not even notice.

13. Pregunta 13 de 25

    What is piggybacking?

    • AWhen two people badge in one after the other
    • BWhen an authorized person knowingly lets someone in without proper access
    • CWhen a delivery uses the loading dock
    • DWhen a guard escorts a visitor
    Ver respuesta

    Respuesta: B. When an authorized person knowingly lets someone in without proper access

    In piggybacking, the person with access holds the door or lets someone in on purpose.

14. Pregunta 14 de 25

    Someone follows an employee through a secure door without badging. What should you do?

    • AShout at the employee in front of others
    • BPolitely stop the person and ask to see their badge or ID
    • CLock both of them in the hallway
    • DIgnore it because the employee let them in
    Ver respuesta

    Respuesta: B. Politely stop the person and ask to see their badge or ID

    Everyone must badge in. A polite check fixes the problem without conflict.

15. Pregunta 15 de 25

    An employee tells you they lost their access card. What should happen first?

    • AGive them another employee’s card
    • BProp open their office door
    • CReport it right away so the card can be turned off
    • DWait a week in case it turns up
    Ver respuesta

    Respuesta: C. Report it right away so the card can be turned off

    A lost card that still works lets anyone who finds it get in.

16. Pregunta 16 de 25

    You find a secure door propped open with a chair. What should you do?

    • ATake the chair and say nothing
    • BClose and secure it, then report it and find out why
    • CLeave it open for staff convenience
    • DLock it with a padlock
    Ver respuesta

    Respuesta: B. Close and secure it, then report it and find out why

    A propped door defeats the access control system. Close it and report it so the cause is fixed.

17. Pregunta 17 de 25

    A door-held-open alarm goes off at a side entrance. What is the best response?

    • ANote it at the end of your shift
    • BGo and check the door in person, or send someone
    • CWait for the alarm to stop by itself
    • DSilence it and carry on
    Ver respuesta

    Respuesta: B. Go and check the door in person, or send someone

    The alarm may mean a tailgater, a propped door or a forced entry. Someone needs to look.

18. Pregunta 18 de 25

    A contractor arrives without a work order and their contact cannot be reached. What should you do?

    • AGive them a master key to save time
    • BDo not admit them until someone authorized confirms the visit
    • CLet them in if they leave their phone
    • DLet them in because they have tools
    Ver respuesta

    Respuesta: B. Do not admit them until someone authorized confirms the visit

    Wearing a uniform or carrying tools does not prove someone is allowed in. Confirm first.

19. Pregunta 19 de 25

    A delivery driver wants to take a parcel into a restricted area. What should you do?

    • ALet them in quickly so they can leave
    • BSign their name in the log for them
    • CDirect them to the receiving area or have authorized staff take the parcel
    • DLend them your access card
    Ver respuesta

    Respuesta: C. Direct them to the receiving area or have authorized staff take the parcel

    Deliveries go through the set process so strangers do not enter restricted areas.

20. Pregunta 20 de 25

    You must refuse entry to someone who has no appointment. What is the best approach?

    • AExplain the rule politely and offer another option, such as calling their contact
    • BAsk them to come back when you are off shift
    • CTell them they look suspicious
    • DBlock the door with your body and say nothing
    Ver respuesta

    Respuesta: A. Explain the rule politely and offer another option, such as calling their contact

    A calm explanation and an alternative help the person accept the decision.

21. Pregunta 21 de 25

    In Ontario, which law deals with trespass on private property?

    • AThe Employment Standards Act
    • BThe Trespass to Property Act
    • CThe Highway Traffic Act
    • DThe Criminal Records Act
    Ver respuesta

    Respuesta: B. The Trespass to Property Act

    Trespass is mainly provincial law. Ontario has the Trespass to Property Act; Alberta has the Trespass to Premises Act.

22. Pregunta 22 de 25

    Why must access rules be applied the same way to everyone?

    • AIt lets guards skip ID checks
    • BIt makes the visitor log shorter
    • CRefusing someone because of race, religion or disability is discrimination under human rights law
    • DBecause the rules only apply to employees
    Ver respuesta

    Respuesta: C. Refusing someone because of race, religion or disability is discrimination under human rights law

    Human rights laws ban discrimination on grounds such as race, religion and disability.

23. Pregunta 23 de 25

    A posted sign says bags are checked at entry. A visitor refuses. What can you do?

    • ATake the bag and search it anyway
    • BHold the person until police arrive
    • CSearch the bag while they are not looking
    • DRefuse entry under your site’s policy, but not search the bag by force
    Ver respuesta

    Respuesta: D. Refuse entry under your site’s policy, but not search the bag by force

    Bag checks rely on consent. A refusal can mean no entry, but never a forced search.

24. Pregunta 24 de 25

    In Alberta, what is a guard’s formal identification as a licensee?

    • AThe licence card issued by the province
    • BThe company badge
    • CA business card
    • DThe uniform shoulder flash
    Ver respuesta

    Respuesta: A. The licence card issued by the province

    Alberta’s policy manual says the licence is the only formal identification for licensees; a badge is not a legal document.

25. Pregunta 25 de 25

    Who should be able to read the visitor log?

    • AAnyone in the lobby
    • BAny visitor who asks
    • CFriends of the guard on duty
    • DOnly people who need it for their job
    Ver respuesta

    Respuesta: D. Only people who need it for their job

    Visitor logs hold personal information. Privacy laws expect it to be protected and used only for its purpose.

Teclado: 1–4 para responder, Intro para la siguiente pregunta.