De-escalation and ADA Awareness Course (US): final exam 2026
A new random set of 25 questions from the course every time. Score 80% or more to download your certificate. You see your answers at the end.
- 25 questions
- Score 80% or more to download your certificate.
- No time limit
How this mock exam works
Each attempt draws 25 questions at random from all 25 questions for this test, so no two attempts are the same.
At the end you see your score, every answer and its explanation. Your best score is saved in this browser, so you can try again until you pass comfortably.
What you will learn
- Use CISA's Recognize, Assess, De-escalate, Report model
- Choose calm words and body language that lower tension
- Know when to step away and call 911 or 988
- Recognize disabilities and medical problems that can look like misconduct
- Apply ADA rules on service animals and mobility devices
- Communicate effectively with people who are deaf or hard of hearing
Score 80% or more to download your certificate.