Connecticut Security Officer Knowledge Quiz 2026: Practice test 3

1. Question 1 of 20

   An employee forgot their ID badge and says, "Everyone knows me, just let me in." What should you do?

   • ALet them in because they look familiar
   • BLet them in if they promise to bring the badge tomorrow and sign the log
   • CTell them to go home for the day
   • DFollow site procedure to confirm who they are before letting them in
   Show answer

   Answer: D. Follow site procedure to confirm who they are before letting them in

   Access rules apply to everyone. Confirming identity the approved way protects the site from people who only pretend to belong.

2. Question 2 of 20

   When using a fire extinguisher, where should you aim it?

   • AAt the base of the fire
   • BInto the smoke
   • CAt the ceiling above the fire
   • DAt the top of the flames
   Show answer

   Answer: A. At the base of the fire

   Aiming at the base puts the extinguishing agent on the fuel that is burning.

3. Question 3 of 20

   The PASS method for using a portable fire extinguisher stands for:

   • APull, Aim, Squeeze, Sweep
   • BPoint, Activate, Squeeze, Stop
   • CPush, Aim, Spray, Stop
   • DPull, Alert, Spray, Shut
   Show answer

   Answer: A. Pull, Aim, Squeeze, Sweep

   Pull the pin, aim at the base of the fire, squeeze the handle and sweep from side to side.

4. Question 4 of 20

   During a fire evacuation, what should people NOT use?

   • AEmergency lighting
   • BStairs
   • CMarked exits
   • DElevators
   Show answer

   Answer: D. Elevators

   Elevators can stop working or open onto a fire floor. People should use the stairs.

5. Question 5 of 20

   What does "active listening" mean?

   • AInterrupting to correct the person's facts
   • BAgreeing with everything the person says so that they calm down faster
   • CPaying full attention, letting the person speak and repeating back what you heard
   • DWaiting quietly for your turn to argue
   Show answer

   Answer: C. Paying full attention, letting the person speak and repeating back what you heard

   People calm down when they feel heard. Repeating back what they said shows you understand.

6. Question 6 of 20

   A shopper is loud and upset at the service desk. What should the security officer try first?

   • AHolding the shopper's arms
   • BCalm, respectful conversation
   • CThreatening to call the police right away
   • DPepper spray
   Show answer

   Answer: B. Calm, respectful conversation

   Talking is the first and safest option. Physical force is a last resort and only when it is lawful and necessary.

7. Question 7 of 20

   A person is on private property, is told by the owner's agent to leave, and refuses. What is the person usually doing?

   • AUsing a legal right to stay
   • BCommitting robbery
   • CTrespassing
   • DCommitting burglary
   Show answer

   Answer: C. Trespassing

   In most states, staying on private property after the owner or the owner's agent says to leave is trespass.

8. Question 8 of 20

   Before helping an injured person, what should you check first?

   • AWhether you can take photos for the report
   • BWhether the person has ID
   • CWhether the client is on site
   • DThat the scene is safe for you
   Show answer

   Answer: D. That the scene is safe for you

   If the scene is dangerous, you could become a second victim. Check for hazards before you approach.

9. Question 9 of 20

   When should a security officer write notes about an incident?

   • AOnly if the police come to the site
   • BAt the end of the week
   • CAs soon as possible, while the details are fresh
   • DOnly if a supervisor asks for them at the end of the shift
   Show answer

   Answer: C. As soon as possible, while the details are fresh

   Memory fades quickly. Notes written right away are more accurate and more believable in court.

10. Question 10 of 20

    Which body language helps calm an angry person?

    • ACrossed arms and a hard stare
    • BStanding close to the person's face to show confidence
    • COpen hands, a relaxed stance and a safe distance
    • DPointing your finger at the person
    Show answer

    Answer: C. Open hands, a relaxed stance and a safe distance

    Calm, non-threatening body language helps lower tension. Keeping a safe distance also protects the officer.

11. Question 11 of 20

    A caller says there is a bomb in the building. What should you do?

    • AIgnore it because most calls are jokes
    • BStay calm, keep the caller talking, write down everything and follow the bomb threat procedure
    • CHang up immediately
    • DSearch the building alone first so that you do not cause a panic
    Show answer

    Answer: B. Stay calm, keep the caller talking, write down everything and follow the bomb threat procedure

    Details from the call help police judge the threat. Follow your site's procedure and notify authorities.

12. Question 12 of 20

    On patrol you find a door open that should be locked, with no sign of a break-in. What should you do?

    • ACheck the area if it is safe, secure the door and report it
    • BLeave it open and mention it to the next officer at shift change
    • CIgnore it because nothing seems wrong
    • DLeave it open in case someone needs it
    Show answer

    Answer: A. Check the area if it is safe, secure the door and report it

    An unlocked door is a security risk. Securing it and reporting it lets the client fix the cause.

13. Question 13 of 20

    When should a security officer consider making a citizen's arrest?

    • AOnly when state law allows it, employer policy permits it, and it is safe and necessary
    • BWhenever someone breaks a site rule
    • CAny time the officer has a feeling someone is guilty
    • DWhenever a customer or the client asks for it and agrees to sign a written statement
    Show answer

    Answer: A. Only when state law allows it, employer policy permits it, and it is safe and necessary

    Citizen's arrest rules differ by state and carry real legal risk. Many employers tell officers to observe and report and let police make arrests.

14. Question 14 of 20

    Why do many sites make visitors sign in and wear visitor passes?

    • ATo slow visitors down
    • BBecause a single federal law requires it at every building with security officers
    • CSo security knows who is on site, why they are there and when they leave
    • DTo collect personal data to sell
    Show answer

    Answer: C. So security knows who is on site, why they are there and when they leave

    Visitor logs and passes help staff spot people who do not belong and help account for everyone in an emergency.

15. Question 15 of 20

    A visitor asks how to find an office in the building. What should you do?

    • AAsk the visitor to leave the building
    • BIgnore the visitor, because giving directions is not security work
    • CHelp politely and clearly, or find someone who can
    • DTell the visitor to find it alone
    Show answer

    Answer: C. Help politely and clearly, or find someone who can

    Officers are often the first person a visitor meets. Helpful, polite service is part of the job.

16. Question 16 of 20

    You see a spill on the floor of a busy hallway. What should you do?

    • ATell a few people nearby to be careful and do nothing else
    • BWait until someone slips, then report it
    • CWalk around it and continue your patrol
    • DGuard or mark the area, report it for cleanup and note it
    Show answer

    Answer: D. Guard or mark the area, report it for cleanup and note it

    Slips are a common cause of injury. Officers should make hazards safe and report them right away.

17. Question 17 of 20

    What should a security officer do after any use of force?

    • AAsk the person to sign a paper saying they were not hurt
    • BSay nothing unless the person who was hurt makes a formal complaint to the client later
    • CLeave the site before anyone asks questions
    • DGet medical help if needed, tell a supervisor and write a detailed report
    Show answer

    Answer: D. Get medical help if needed, tell a supervisor and write a detailed report

    Every use of force must be reported in detail. Medical care comes first if anyone is hurt.

18. Question 18 of 20

    A good incident report answers which questions?

    • AOnly who and when
    • BOnly what happened to the officer
    • CWho, what, when, where, why and how
    • DOnly what the client wants to hear about
    Show answer

    Answer: C. Who, what, when, where, why and how

    The six basic questions make sure the reader understands the full incident.

19. Question 19 of 20

    What is the best way to ask a trespasser to leave?

    • AShout at them in front of other people
    • BTake their ID card and keep it until they leave
    • CExplain politely and clearly that they must leave, and give them time to go
    • DTake their arm firmly and walk them out the nearest door without saying much
    Show answer

    Answer: C. Explain politely and clearly that they must leave, and give them time to go

    A clear, polite request gives the person a chance to comply and reduces the chance of a fight.

20. Question 20 of 20

    A person walks through a secure door right behind an employee without using their own card. What is this called?

    • ASkimming
    • BTailgating
    • CShoplifting
    • DLoitering
    Show answer

    Answer: B. Tailgating

    Tailgating (also called piggybacking) lets unauthorized people slip into secure areas. Officers should watch for it and challenge it politely.

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