Why food safety matters
A foodborne illness, often called food poisoning, is an illness caused by eating food or drinks that contain harmful germs, toxins or chemicals. Most people get vomiting, diarrhea and stomach cramps. Some people get very sick. Young children, older adults, pregnant people and people with weak immune systems are most at risk.
Food handlers protect customers every day by washing their hands, keeping food at safe temperatures, cooking food all the way through and keeping raw food away from ready-to-eat food.
Your job as a food handler
- Follow your workplace's food safety procedures every shift, even when it is busy.
- Check and record temperatures when you are asked to.
- Report problems right away: a broken fridge, signs of pests, a damaged delivery or a sick co-worker.
- Stay home when you are sick, and tell your supervisor why.
- Ask your supervisor when you are not sure. Never guess with food safety.
Owners and operators are responsible for training staff and running a safe premises, but every worker has a part to play. One careless step, such as cutting salad on a board used for raw chicken, can make many people sick.
Three kinds of hazards
- Biological hazards: bacteria, viruses, parasites and the toxins they make, such as Salmonella, Listeria, E. coli O157:H7 and norovirus.
- Chemical hazards: cleaners, sanitizers and pesticides that get into food.
- Physical hazards: objects such as glass, metal, plastic, bandages, hair or bones.
Germs to know
| Germ | Often linked to | Key control |
|---|---|---|
| Salmonella | Raw poultry and eggs | Cook poultry to 74°C; keep raw poultry away from other food |
| E. coli O157:H7 | Undercooked ground beef | Cook ground beef to 71°C |
| Listeria | Deli meats and other ready-to-eat foods | Keep cold; it can grow slowly even in the fridge |
| Norovirus | Sick food handlers | Keep sick workers away from food; wash hands well |
| Bacillus cereus | Cooked rice left warm | Keep rice hot or cool it quickly |
| Staphylococcus aureus | Hands, cuts and noses of workers | Cover cuts, wear gloves, wash hands |
Hazardous foods and the danger zone
Hazardous foods (also called potentially hazardous foods) let germs grow quickly. They include meat, poultry, fish and shellfish, eggs, milk and dairy, cooked rice, beans and potatoes, tofu, and cut melons. Ready-to-eat foods, such as salads and sandwiches, will not be cooked again, so they must be protected from germs.
Bacteria grow fastest between 4°C and 60°C. This is the temperature danger zone. BC's Food Premises Regulation requires potentially hazardous food to be kept at 4°C or colder or 60°C or hotter, and frozen food at −18°C or colder. In Ontario, storing hazardous food between 4°C and 60°C is an offence.
Keep hazardous food out of the danger zone: cold at 4°C or below, hot at 60°C or above.
- 4°C and below: keep cold food here.
- 4°C to 60°C: the temperature danger zone, where bacteria grow fast.
- 60°C and above: keep hot food here.
- 74°C: a safe internal cooking temperature for foods such as poultry pieces, leftovers and egg dishes.
| What | Temperature |
|---|---|
| Cold holding | 4°C or colder |
| Hot holding | 60°C or hotter |
| Frozen storage | −18°C or colder |
| Fridge and hot holding thermometers (BC) | Accurate to within 1°C |
Safe internal cooking temperatures
Cooking food to a safe internal temperature kills harmful germs. Colour and clear juices do not prove that food is safe. Use a food thermometer. The temperatures below come from Health Canada.
| Food | Safe internal temperature |
|---|---|
| Beef, veal and lamb steaks and roasts: medium-rare / medium / well done | 63°C / 71°C / 77°C |
| Mechanically tenderized beef and veal | 63°C |
| Ground beef, veal and lamb (burgers, meatballs, sausages) | 71°C |
| Pork (pieces, whole cuts and ground) | 71°C |
| Poultry pieces and ground poultry | 74°C |
| Whole poultry (chicken, turkey, duck) | 82°C |
| Stuffing, cooked alone or in poultry | 74°C |
| Frozen raw breaded chicken products (nuggets, strips) | 74°C |
| Egg dishes (quiche, frittata, omelette) | 74°C |
| Fish | 70°C |
| Shellfish and crustaceans | 74°C |
| Leftovers and hot dogs | 74°C |
| Ground game meat; whole game birds | 74°C; 82°C |
Some provinces list the same temperatures with a holding time. Ontario food safety material, for example, lists whole poultry at 82°C, poultry pieces and food mixtures at 74°C, pork and ground meat at 71°C and fish at 70°C, each held for at least 15 seconds.
When you cook clams, mussels, oysters or scallops in the shell, throw away any that do not open.
Using a thermometer
Push the probe into the centre of the thickest part, away from bone and the tray.
- The tip of the probe sits in the centre of the thickest part.
- A bone, which the probe must not touch.
- The tray under the food, which the probe must not touch.
- The display: read it once the number stops changing.
- For burgers, push the thermometer in through the side of the patty.
- Check each piece separately; pieces cook at different speeds.
- A digital thermometer gives a more accurate reading.
- Clean the thermometer in warm, soapy water before each use.
Cooling, reheating and thawing
Cooling
Hot food must move through the danger zone quickly as it cools. Never leave food to cool on the counter.
- Divide large amounts into smaller, shallow containers.
- Use an ice bath or stir the food to release heat.
- Leave food loosely covered or uncovered until it is cold, because a tight cover traps heat.
- Put food in the refrigerator as soon as possible and leave space around containers for air to move.
Reheating
Health Canada lists 74°C for leftovers. In Ontario, food must be reheated quickly to its original cooking temperature for at least 15 seconds. Use a stove, oven or microwave. Do not use a steam table to reheat food; it heats too slowly.
Thawing
Never thaw food on the counter. The outside can warm into the danger zone while the inside is still frozen. Safe ways to thaw:
- In the refrigerator. This is the safest way, but plan ahead.
- Under cold running water, then cook right away.
- In the microwave, then cook right away.
Personal hygiene and handwashing
Clean hands are the best way to stop germs from reaching food. Handwashing stations must be easy for every worker to reach.
Wash your hands with soap and warm running water, rubbing for at least 20 seconds.
- Wet both hands under running water.
- Add soap.
- Rub hands together and scrub every part for at least 20 seconds.
- Rinse the soap off under running water.
- Dry hands with a paper towel.
- Use the paper towel to turn off the tap.
When to wash your hands
- Before starting work and after breaks
- After using the washroom
- Before and after handling raw meat, poultry, fish or eggs
- Before handling ready-to-eat food and before putting on gloves
- After touching your face or hair, coughing or sneezing
- After taking out garbage, cleaning, or handling money or chemicals
- After eating, drinking or smoking
Wash at a handwashing sink, never in a food preparation or dish sink. Hand sanitizer does not replace soap and water in a kitchen.
Clothes, hair and habits
- Wear clean clothing and footwear (required by BC's Food Premises Regulation).
- Wear a hair net or hat to keep hair out of food.
- Keep fingernails short and clean, and remove jewellery such as bracelets.
- Cover cuts with a clean bandage and a glove.
- Change single-use gloves when they tear or get dirty, and when you change tasks. Wash your hands before putting on new gloves.
- Never smoke where food is prepared, served or stored.
Illness and fitness to work
Sick workers can spread germs such as norovirus and hepatitis A to food and customers. BC's Food Premises Regulation says an operator must not let anyone suspected of having or carrying a disease that can spread through food touch food, equipment, utensils or food-contact surfaces. Ontario food safety material also says workers who are ill, or who have cuts, boils or sores on their hands, should not handle food.
- Tell your supervisor if you have vomiting, diarrhea, fever, jaundice (yellow skin or eyes) or an infected cut.
- Do not handle food while you are sick. Germs can spread even when you start to feel better.
- Follow your workplace's rules and your public health unit's advice about when you can return.
Cross-contamination and storage
Cross-contamination is when germs move from one food, surface or person to another food. Raw meat juices, dirty hands and shared tools are the most common causes.
Use separate boards and knives for raw meat and ready-to-eat food.
- A red board and knife used only for raw chicken.
- A green board and a separate knife used only for salad.
- Raw chicken, its juices and its knife must never touch the salad.
Storing food in the fridge
Keep ready-to-eat food on top and raw foods below it, in order of their cooking temperature. Raw poultry goes on the bottom.
Ready-to-eat food goes on top; raw poultry goes on the bottom shelf.
- Ready-to-eat food, such as sandwiches, salad and fruit.
- Dairy, such as milk, cheese and yogurt.
- Cooked food in covered containers.
- Raw fish on a tray.
- Raw meat on a tray.
- Raw poultry on a tray on the bottom shelf.
- Cover and label stored food, and keep it off the floor.
- Use first in, first out (FIFO): older stock is used first.
- Store cleaning agents and pesticides away from food areas, in clearly labelled containers.
Receiving deliveries
Food safety starts at the back door. Buy food only from reputable, approved suppliers, and check every delivery as soon as it arrives. Put cold and frozen food away first, so it spends as little time as possible in the danger zone.
| Check | Accept | Reject |
|---|---|---|
| Cold hazardous food | At 4°C or colder | Warmer than 4°C |
| Frozen food | Frozen solid (BC requires frozen food to be transported at −18°C or colder) | Soft, dripping, or with large ice crystals that show it thawed and refroze |
| Cans | Clean and in good shape | Swollen, leaking, rusty or badly dented |
| Packages | Sealed, clean and labelled | Torn, wet, or showing signs of pests |
If you are not sure about a delivery, tell your supervisor before you sign for it. Write the date on items as you put them away so the oldest stock is used first.
Cleaning, sanitizing and pests
Cleaning removes food, dirt and grease. Sanitizing reduces germs to a safe level. Always clean before you sanitize.
- Scrape off food.
- Wash in hot, soapy water.
- Rinse with clean water.
- Sanitize with an approved sanitizer at the right strength.
- Let items air-dry.
- Mix sanitizer exactly as the label says and check it with test strips. Too weak will not kill germs; too strong can be unsafe.
- Keep mechanical dishwashers in good working order.
- Clean and sanitize cutting boards and utensils after raw meat and before other food.
- Store wet wiping cloths in sanitizer between uses, and change the solution when it gets dirty.
- Clean as you go, and follow a written cleaning schedule for floors, walls, fridges and equipment.
Food-contact surfaces, such as cutting boards, knives, slicers and counters, must be cleaned and sanitized. Other surfaces, such as floors and walls, must be kept clean so they do not attract pests or spread dirt.
In BC, operators must have written sanitation procedures that list cleaning and sanitizing steps, the cleaning agents and their concentrations, and any pesticides with their uses and storage.
Pests
Rodents, cockroaches and flies carry germs. Look for droppings, gnaw marks and nests, and report them right away.
- Screen windows and seal gaps.
- Keep food covered and the premises clean.
- Keep garbage in covered containers and remove it often.
- Leave pesticide use to a licensed pest control company.
Food allergies
A food allergy is a reaction where the immune system treats a food protein as harmful. A severe reaction, called anaphylaxis, can cause swelling and trouble breathing and can be deadly.
Signs of an allergic reaction can include hives, itching, swelling of the lips or throat, vomiting, and trouble breathing. They can start within minutes of eating.
- Never guess about ingredients. Check recipes and labels, and ask the chef.
- Read the whole ingredient list, including "may contain" statements, on every product used in an allergy order.
- Tell the kitchen about every allergy a customer reports.
- Prevent allergen cross-contact: wash hands, use clean and sanitized utensils and surfaces, and do not share fryer oil with allergen foods.
- If a customer has trouble breathing after eating, call 911.
Food safety plans and critical control points
Many provinces expect food premises to plan for food safety. BC's Food Premises Regulation requires operators to develop, maintain and follow written food handling procedures that identify critical control points, set critical limits, describe how the limits are met, and state corrective actions.
| Term | Example |
|---|---|
| Critical control point | Cooking chicken |
| Critical limit | 74°C internal temperature |
| Monitoring | Checking each piece with a thermometer and writing it in a log |
| Corrective action | Keep cooking until it reaches 74°C |
Inspections and your role
Public health inspectors (in some provinces called environmental health officers) visit food premises to check that food is stored, cooked and served safely. They may look at temperatures, handwashing stations, cleaning, pest control and records such as temperature logs. In Ontario, an inspector can ask the certified food handler on site to show their certificate.
Inspectors can order changes, and in serious cases they can close a food premises until problems are fixed. Ontario lists fines for offences such as storing hazardous food between 4°C and 60°C or not having a certified food handler on site.
- Be polite and honest, and answer questions about what you do.
- Know where the temperature logs, cleaning schedule and certificates are kept.
- Fix problems right away when you can, and tell your supervisor.
Food handler certification by province
Each province sets its own certification rules. Our practice tests cover these four provinces. Always check with your local public health unit or health authority.
| Province | Main rule | More details |
|---|---|---|
| Ontario | At least one certified food handler or supervisor on site during every hour of operation (O. Reg. 493/17, since July 1, 2018) | Middlesex-London Health Unit certificates last 5 years; 70% to pass |
| British Columbia | Operator must hold FOODSAFE or equivalent; an employee with it must be on site when the operator is away | Food Premises Regulation, section 10 |
| Alberta | At least one certified person in care and control; a certified person on site when 6 or more food handlers work | Approved courses meet section 31 of the Food Regulation |
| Manitoba | In Winnipeg, the person in charge must be certified; a certified person on duty when more than 5 food handlers work at once | Certified Food Handler Training Program |
Tips for your food handler exam
- Learn the key temperatures: 4°C, 60°C, −18°C, 63°C, 70°C, 71°C, 74°C and 82°C.
- Read questions carefully for words like "first," "best" and "safest."
- Choose answers that keep food out of the danger zone and keep raw food away from ready-to-eat food.
- Use the practice tests to find weak topics, then reread those chapters.
Your real exam is given by a public health unit, health authority or approved course provider. Their course materials and pass mark are the final word.
Sources
- Health Canada: Safe internal cooking temperatures
- BC Food Premises Regulation (B.C. Reg. 210/99)
- Wellington-Dufferin-Guelph Public Health: Food safety information for operators and employees
- Middlesex-London Health Unit: Food handler certification
- Ontario Regulation 493/17: Food Premises
- Alberta Health Services: Food safety training requirements in Alberta
- Government of Alberta: Approved food safety courses
- Manitoba Health: Certified Food Handler Training Program