Hotel Housekeeping Course (Room Attendant) (US): Guest privacy, keys, security and trafficking awareness

1. Question 1 of 16

   Where should you keep your key card during your shift?

   • AOn a lanyard or coil on your body
   • BOn top of your cart
   • CIn your locker
   • DInside the guest room safe
   Show answer

   Answer: A. On a lanyard or coil on your body

   Keys left on carts or in rooms can be taken and used to enter rooms.

2. Question 2 of 16

   A man in the hallway says, "That's my room, can you let me in?" What do you do?

   • AOpen it if he is polite
   • BGive him your key for a minute
   • COpen it if he knows the room number
   • DSend him to the front desk to show ID
   Show answer

   Answer: D. Send him to the front desk to show ID

   The front desk confirms identity; housekeepers never open rooms for people.

3. Question 3 of 16

   You cannot find your key card. What should you do?

   • AReport it immediately so it can be deactivated
   • BBorrow a coworker's key
   • CMake a copy at the front desk yourself before anyone notices
   • DWait until the end of your shift
   Show answer

   Answer: A. Report it immediately so it can be deactivated

   A missing key is a security risk until it is deactivated.

4. Question 4 of 16

   A caller asks if a certain person is staying at your hotel. What do you say?

   • AThat the front desk handles guest questions, without confirming anything
   • BYes, but not the room number
   • CCheck the room board and tell them
   • DYes, and give the room number
   Show answer

   Answer: A. That the front desk handles guest questions, without confirming anything

   Never confirm whether someone is a guest or share names or room numbers.

5. Question 5 of 16

   Which action respects guest privacy?

   • AReading notes left on the desk
   • BCharging the guest's phone on your break so it is full when they return
   • COpening a suitcase to tidy it
   • DMoving belongings only as much as cleaning requires
   Show answer

   Answer: D. Moving belongings only as much as cleaning requires

   Do not open bags, read documents or look at devices.

6. Question 6 of 16

   What may you throw away in a stayover room?

   • AFood in the mini-fridge
   • BOnly what is in the trash or is obviously trash
   • CAny newspaper you see
   • DShopping bags on the floor
   Show answer

   Answer: B. Only what is in the trash or is obviously trash

   Items that are not clearly trash belong to the guest.

7. Question 7 of 16

   What should a lost and found log entry include?

   • AThe guest's credit card number
   • BDate, time, room, a clear description, where it was found and who handled it
   • CThe item's estimated price only
   • DOnly the room number
   Show answer

   Answer: B. Date, time, room, a clear description, where it was found and who handled it

   A complete log entry helps match the item to its owner and track who handled it.

8. Question 8 of 16

   You find an expensive watch in a checkout room. What do you do?

   • AKeep it on your cart until the end of the shift
   • BKeep it if no one asks in a week
   • CTake it straight to a supervisor and log it
   • DMail it to the guest yourself
   Show answer

   Answer: C. Take it straight to a supervisor and log it

   Valuables go straight to a supervisor, and found items are never kept.

9. Question 9 of 16

   A room has had a DND sign up for a long time. What should you do?

   • ASlide a note under the door, then go in and clean the room as usual
   • BKnock until someone answers
   • CRecord it and tell your supervisor, who follows the hotel's policy
   • DUse your key to look inside
   Show answer

   Answer: C. Record it and tell your supervisor, who follows the hotel's policy

   Do not knock on DND rooms; long DNDs may lead to a well-being check by a manager or security.

10. Question 10 of 16

    You see drugs and a scale on the desk in a stayover room. What do you do?

    • AThrow the drugs away
    • BClean around them and say nothing
    • CLeave, touch nothing and call your supervisor or security
    • DTake a photo for social media
    Show answer

    Answer: C. Leave, touch nothing and call your supervisor or security

    Do not touch suspicious items; leave and report.

11. Question 11 of 16

    Which federal agency's Homeland Security Investigations (HSI) tip line takes human trafficking reports?

    • AOSHA
    • BThe Food and Drug Administration
    • CThe Department of Education
    • DU.S. Immigration and Customs Enforcement (ICE)
    Show answer

    Answer: D. U.S. Immigration and Customs Enforcement (ICE)

    HSI is part of ICE, which lists 1-866-DHS-2-ICE (1-866-347-2423) as its tip line.

12. Question 12 of 16

    Which is a possible sign of trafficking listed by the National Human Trafficking Hotline?

    • AAsking for directions to a museum
    • BSomeone else controls their passport or ID
    • COrdering room service
    • DPaying with a credit card
    Show answer

    Answer: B. Someone else controls their passport or ID

    Not having control of one's own passport or identity documents is a listed sign.

13. Question 13 of 16

    A guest's companion will not let her meet or speak with anyone alone. How should you treat this?

    • AAs proof of a crime that you should confront
    • BAs a lost property issue
    • CAs normal privacy that never needs reporting
    • DAs a possible sign of trafficking to report
    Show answer

    Answer: D. As a possible sign of trafficking to report

    The hotline lists a controlling person who will not let someone meet or speak with anyone alone as a sign. One sign is not proof, so report it rather than confront anyone.

14. Question 14 of 16

    What does ICE advise if you suspect human trafficking?

    • ATell the victim to leave with you right away to somewhere safe
    • BNever confront the suspected trafficker; report what you know
    • CQuestion the guests to get proof
    • DPost about it online
    Show answer

    Answer: B. Never confront the suspected trafficker; report what you know

    ICE says never to try to confront or apprehend a suspected trafficker; report the information instead.

15. Question 15 of 16

    What is the National Human Trafficking Hotline phone number?

    • A1-888-373-7888
    • B1-833-900-1010
    • C1-866-347-2423
    • D1-800-321-6742
    Show answer

    Answer: A. 1-888-373-7888

    The National Human Trafficking Hotline is 1-888-373-7888 (or text 233733); 1-866-347-2423 is the HSI tip line.

16. Question 16 of 16

    Does one sign prove someone is a trafficking victim?

    • AYes, any one sign is proof
    • BYes, if the guest is young
    • CNo; notice patterns and report what you see
    • DYes, if the room has a DND sign
    Show answer

    Answer: C. No; notice patterns and report what you see

    No single sign proves trafficking. Your job is to notice and report what you saw, not to investigate.

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