NZ Security Guard Test (Certificate of Approval) 2026: Teste prático 3

Teste prático 3 de 3 — NZ Security Guard Test (Certificate of Approval): mais 20 perguntas com respostas e explicações.

Segurança privada
Nova Zelândia
70 perguntas
Verificado em 11 de outubro de 2026

Pergunta 1 de 20
What is a first line response?
- The first report written in a shift
- A police response to a crime
- The first actions taken at an incident before emergency services arrive
- The first line of a notebook page
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Resposta: C. The first actions taken at an incident before emergency services arrive
The training defines first line response as initial action to protect people and property and limit loss until emergency services arrive.
Pergunta 2 de 20
Under the Health and Safety at Work Act 2015, what does PCBU stand for?
- Private contractor business union
- Person conducting a business or undertaking
- Police certified business unit
- Public crowd behaviour unit
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Resposta: B. Person conducting a business or undertaking
A PCBU is usually the business or employer that has the main health and safety duties.
Pergunta 3 de 20
Which law sets health and safety duties for security workers and their employers?
- The Health and Safety at Work Act 2015
- The Privacy Act 2020
- The Trespass Act 1980
- The Evidence Act 2006
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Resposta: A. The Health and Safety at Work Act 2015
The Health and Safety at Work Act 2015 covers PCBUs, workers and others at a workplace.
Pergunta 4 de 20
You often patrol alone at night. Which hazard does the training specifically say you must understand?
- Office paper cuts
- Working in a team
- Working in isolation
- Sunburn at the beach
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Resposta: C. Working in isolation
The training requires evidence about working in isolation plus other hazards such as traffic, bodily fluids and faulty equipment.
Pergunta 5 de 20
Which questions should a good security report answer?
- Only what you felt
- Only the weather and time
- Only who and when
- Who, what, when, where, why and how
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Resposta: D. Who, what, when, where, why and how
Security reporting should record who, what, why, when, how and where.
Pergunta 6 de 20
Using the 24-hour clock, how do you write 9:30 pm?
- 9:30
- 0930
- 2130
- 2930
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Resposta: C. 2130
In the 24-hour clock, pm times add 12 hours, so 9:30 pm is 2130.
Pergunta 7 de 20
In the phonetic alphabet used on radios, which word stands for the letter B?
- Baker
- Beta
- Bravo
- Bob
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Resposta: C. Bravo
The phonetic alphabet (Alpha, Bravo, Charlie...) avoids mistakes when spelling names or plates on a radio.
Pergunta 8 de 20
Which of these is a written record a guard keeps during a shift?
- A note on your hand
- A text to a friend
- A notebook or log book
- A social media post
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Resposta: C. A notebook or log book
Notebooks, log books and incident reports are standard security records.
Pergunta 9 de 20
A fire alarm goes off and the site must be evacuated. What should a guard do?
- Tell people to use the lift quickly
- Follow the site's evacuation procedure and guide people along exit routes to the assembly point
- Lock all exit doors to stop theft
- Stay inside to finish a patrol
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Resposta: B. Follow the site's evacuation procedure and guide people along exit routes to the assembly point
Evacuation duties include using exit routes, assembly points and the role given to security in the site instructions.
Pergunta 10 de 20
Which law deals with handling personal information, such as names and CCTV footage?
- The Trespass Act 1980
- The Sale and Supply of Alcohol Act 2012
- The Privacy Act 2020
- The Fire and Emergency Act 2017
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Resposta: C. The Privacy Act 2020
The Privacy Act 2020 is one of the laws the security training covers.
Pergunta 11 de 20
Crowd controllers at a bar often deal with intoxicated patrons. Which law covers the sale and supply of alcohol?
- The Sale and Supply of Alcohol Act 2012
- The Evidence Act 2006
- The Privacy Act 2020
- The Local Government Act 1974
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Resposta: A. The Sale and Supply of Alcohol Act 2012
The Sale and Supply of Alcohol Act 2012 is listed among the laws the security training covers.
Pergunta 12 de 20
Which law is mainly about warning people to leave or stay off private property?
- The Fire and Emergency Act 2017
- The Smoke-free Environments Act 1990
- The Human Rights Act 1993
- The Trespass Act 1980
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Resposta: D. The Trespass Act 1980
The Trespass Act 1980 is the law about trespass that security staff learn in training.
Pergunta 13 de 20
What are the steps of the risk assessment process for conflict?
- Guess, act, forget
- Arrest, search, report, release
- Identify, assess, control, monitor, review
- Review, ignore, close
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Resposta: C. Identify, assess, control, monitor, review
Training standard 27360 lists identify, assess, control, monitor and review.
Pergunta 14 de 20
When do duty of care principles apply in a conflict?
- Only during the conflict
- Before, during and after the conflict
- Only after police arrive
- Only when someone is injured
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Resposta: B. Before, during and after the conflict
Duty of care covers the time before, during and after a conflict.
Pergunta 15 de 20
Which is a good outcome of resolving a conflict?
- The person is punished by the guard
- The person becomes calm and non-threatening, and everyone stays safe
- The guard wins the argument
- The crowd watches the guard
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Resposta: B. The person becomes calm and non-threatening, and everyone stays safe
Desired outcomes include the subject becoming non-threatening or complying, and keeping people safe until emergency services arrive if needed.
Pergunta 16 de 20
When should a guard use tactical withdrawal?
- Only after force has been used
- Whenever a shift gets boring
- When de-escalation has failed, personal safety is at risk, and withdrawing is possible
- Before saying anything
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Resposta: C. When de-escalation has failed, personal safety is at risk, and withdrawing is possible
Tactical withdrawal means moving away to safety when talking has not worked and staying would be unsafe.
Pergunta 17 de 20
Which verbal technique helps de-escalate an upset person?
- Shouting louder than them
- Ignoring them
- Active listening and summarising what they say
- Using sarcasm
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Resposta: C. Active listening and summarising what they say
Active listening, reflecting, rephrasing and summarising help an upset person feel heard.
Pergunta 18 de 20
Why should a guard keep distance and leave an exit route when dealing with an angry person?
- It makes the guard safer and helps the person calm down
- It stops cameras recording
- It lets the guard leave the shift early
- It is only for show
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Resposta: A. It makes the guard safer and helps the person calm down
Distance, space and body positioning protect you and keep options open, and an exit route reduces the feeling of being trapped.
Pergunta 19 de 20
After a conflict incident, which follow-up is part of good practice?
- Make a notebook or log book entry and take part in the debrief
- Do nothing if nobody was hurt
- Delete any notes
- Discuss it on social media
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Resposta: A. Make a notebook or log book entry and take part in the debrief
Post-incident actions include wellbeing checks, a debrief and recording the incident in a notebook or log book.
Pergunta 20 de 20
Which is a sign that a person in a conflict may be getting more aggressive?
- Sitting down calmly
- Speaking slowly and quietly
- Clenched fists and a raised, fast voice
- Relaxed shoulders
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Resposta: C. Clenched fists and a raised, fast voice
Guards learn to read physical and verbal signs of intent, such as body tension and a rising voice.

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