Professional Email Writing Course: Greetings, closings and professional tone

1. Pytanie 1 z 15

   Which greeting best fits a first email to a client you have never met, Ms. Laura Chen?

   • AHi there!
   • BDear Ms. Chen,
   • CTo Whom It May Concern,
   • DHey Laura!
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   Odpowiedź: B. Dear Ms. Chen,

   "Dear" with the courtesy title and last name is the standard formal greeting for someone you don't know.

2. Pytanie 2 z 15

   You are writing to Alex Morgan and don't know which courtesy title Alex uses. Which greeting is best?

   • ADear Ms. Morgan
   • BDear Sir or Madam
   • CDear Mr. Morgan
   • DDear Alex Morgan
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   Odpowiedź: D. Dear Alex Morgan

   Don't guess gender from a first name; if you are unsure of the courtesy title, leave it out and use the full name.

3. Pytanie 3 z 15

   Why do writing guides advise against starting with "To Whom It May Concern"?

   • AIt is too casual and friendly for a business email
   • BIt is impersonal and often seen as outdated
   • CIt is only allowed in emails to friends
   • DIt is grammatically incorrect
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   Odpowiedź: B. It is impersonal and often seen as outdated

   The Language Portal of Canada calls this greeting impersonal and often outdated; find the person's name or use a job title.

4. Pytanie 4 z 15

   You are applying for a job but can't find the hiring manager's name. Which greeting is best?

   • ATo Whom It May Concern
   • BHey,
   • CDear Sir
   • DDear Hiring Manager
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   Odpowiedź: D. Dear Hiring Manager

   If you can't find the name, use the person's job title in the greeting.

5. Pytanie 5 z 15

   What is "Mx."?

   • AA short form of "Mister" used in emails
   • BA title used only for medical doctors
   • CA gender-neutral courtesy title
   • DA title used only for married women
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   Odpowiedź: C. A gender-neutral courtesy title

   Mx. is a gender-neutral courtesy title that can be used in a greeting.

6. Pytanie 6 z 15

   Which closing is capitalized and punctuated correctly?

   • AYours Truly,
   • Bwith best wishes,
   • CSincerely Yours.
   • DWarm regards,
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   Odpowiedź: D. Warm regards,

   Capitalize only the first word of a closing and put a comma after it. The other options break one or both rules.

7. Pytanie 7 z 15

   Which closing best suits a formal email to someone you have never met?

   • ATalk soon,
   • BThx,
   • CSincerely,
   • DCheers,
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   Odpowiedź: C. Sincerely,

   "Sincerely" works for most formal correspondence; friendlier closes suit people you know.

8. Pytanie 8 z 15

   Which signature block is most professional?

   • AYour name in a large cursive font, followed by a favourite quote
   • BA large company logo, a photo and three social media banners
   • CName, job title, organization and phone number, in plain text
   • DYour first name only, with a smiley face
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   Odpowiedź: C. Name, job title, organization and phone number, in plain text

   Keep your signature simple and short, with few images and no cursive fonts.

9. Pytanie 9 z 15

   Which sentence has the most professional tone?

   • AI guess if it isn't too much trouble you could maybe send something whenever
   • BSend the price list. NOW.
   • CCould you please send the updated price list by Friday?
   • Dpls send price list asap thx
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   Odpowiedź: C. Could you please send the updated price list by Friday?

   It is polite, clear and specific, with no shouting, texting forms or vague wording.

10. Pytanie 10 z 15

    Which sentence is written in the active voice?

    • AOur team will deliver the furniture on Monday.
    • BThe furniture will be delivered on Monday.
    • CDelivery of the furniture is scheduled to be made on Monday.
    • DThe furniture is to be delivered by our team on Monday.
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    Odpowiedź: A. Our team will deliver the furniture on Monday.

    In the active voice, the subject (our team) does the action. The other options are passive.

11. Pytanie 11 z 15

    Which is the plain-language version of "Please be advised that, prior to utilizing the loading dock, staff must obtain authorization"?

    • ABefore you use the loading dock, please get permission.
    • BPrior to dock utilization, authorization must be obtained.
    • CStaff are advised to obtain dock utilization authorization prior.
    • DPlease be advised the dock requires authorization prior to use.
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    Odpowiedź: A. Before you use the loading dock, please get permission.

    Plain language uses familiar words (before, use, get permission) and speaks directly to the reader.

12. Pytanie 12 z 15

    Your email uses the abbreviation "PPE". What should you do the first time it appears?

    • AWrite the full term first, with "PPE" in parentheses
    • BPut the meaning in a separate attachment
    • CLeave it as it is, because readers can look it up online
    • DWrite it in bold every time so readers notice it
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    Odpowiedź: A. Write the full term first, with "PPE" in parentheses

    Write out the long form with the abbreviation in parentheses at first mention, then use the abbreviation.

13. Pytanie 13 z 15

    Which change would most improve the tone of this email?

    Subject: YOUR TIMESHEET

    Jordan,

    AGAIN your timesheet is late!!! This is the third time. I shouldn't have to keep reminding people about something so basic. Get it to me today or don't expect to be paid on time.

    Kim

    • AAdd a smiley face after the last sentence
    • BAdd "Please" at the start but keep everything else
    • CState the facts calmly and give a clear deadline
    • DSend it to the whole team so everyone learns the lesson
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    Odpowiedź: C. State the facts calmly and give a clear deadline

    The email shouts (ALL CAPS, !!!) and sounds like a threat; a calm, factual message with a deadline keeps it professional.

14. Pytanie 14 z 15

    Which is the best rewrite of the first two sentences of this email?

    Subject: YOUR TIMESHEET

    Jordan,

    AGAIN your timesheet is late!!! This is the third time. I shouldn't have to keep reminding people about something so basic. Get it to me today or don't expect to be paid on time.

    Kim

    • AYour timesheet for last week hasn't arrived; this is the third late one.
    • BHi Jordan!! Hope you're good!! Timesheet??
    • CAGAIN, your timesheet is late, which is very disappointing!
    • DIt has been noticed that timesheets are being sent in late by some people.
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    Odpowiedź: A. Your timesheet for last week hasn't arrived; this is the third late one.

    It states the facts calmly and directly, without capitals, exclamation marks or vague passive wording.

15. Pytanie 15 z 15

    When might contractions such as "we'll" and "don't" be too casual?

    • AIn any work email at all
    • BOnly in subject lines
    • CIn a quick, friendly note to a coworker you work with every day
    • DIn a very formal email, such as one to a senior official
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    Odpowiedź: D. In a very formal email, such as one to a senior official

    Contractions are fine in everyday email but may be too breezy for formal messages.

Klawiatura: 1–4, aby odpowiedzieć, Enter – następne pytanie.