Lesson 1: What personal data is
The General Data Protection Regulation (GDPR) is Regulation (EU) 2016/679. It entered into force on 24 May 2016 and has applied since 25 May 2018. As one law for the whole EU, it reduces the differences between national systems. It also applies across the European Economic Area (EEA).
What counts as personal data
Personal data is any information that relates to an identified or identifiable living person. The GDPR calls this person the data subject. A person is identifiable if they can be recognised directly or indirectly, for example from a name, an ID number, location data or an online identifier. Information that identifies someone only when it is combined with other data still counts.
| Usually personal data | Usually not personal data |
|---|---|
| Names, home addresses, phone numbers | A company registration number |
| A personal work email such as marta.novak@example.com | A shared company address such as info@example.com |
| Employee, client or booking reference numbers | Data that has been irreversibly anonymised |
| IP addresses, cookie IDs, location data | |
| Photos, videos and voice recordings of people |
Pseudonymised data is data where names are replaced by codes, and the key that links codes to people is kept separately. It is still personal data, because the key can be used to re-identify people. Encrypted data is also still personal data. Data is only outside the GDPR when it is anonymised so that no one can be identified, and this cannot be reversed.
Special categories (sensitive data)
Article 9 lists special categories of personal data that need extra protection. Processing them is generally prohibited unless a specific condition applies:
- Racial or ethnic origin
- Political opinions
- Religious or philosophical beliefs
- Trade union membership
- Genetic data, and biometric data used to uniquely identify a person
- Data concerning health
- Data about a person's sex life or sexual orientation
Data about criminal convictions and offences also has strict rules. It is generally handled only by official authorities or where national law allows it.
What "processing" means
Processing means any operation on personal data, whether on a computer or on paper: collecting, recording, organising, storing, changing, looking up (consulting), using, sharing, combining, restricting, erasing or destroying it. Even just opening a record to read it is processing.
Who is who
| Role | What it means | Example |
|---|---|---|
| Data subject | The person the data is about | A customer, patient or employee |
| Controller | Decides why and how the data is processed | Your employer |
| Processor | Processes data on the controller's behalf, under its instructions and a contract | An outside payroll or bookkeeping company |
As an employee you act under the authority of the controller. Article 29 says you may process personal data only on your employer's instructions.
The GDPR does not apply to a purely personal or household activity, such as your own address book of friends at home. Data you handle at work is not covered by this exception.
EU rules, national rules and authorities
The GDPR applies directly in every EU country, but some details are set nationally. For example, the recitals say national law or collective agreements, including works agreements, may set more specific rules on processing employees' data. Each EEA country also has its own independent data protection authority (DPA). It handles complaints, investigates, and can issue warnings, reprimands, orders and fines. The European Data Protection Board (EDPB) brings these authorities together and publishes guidance.
Lesson 2: The data protection principles
Article 5 of the GDPR sets out the principles that all processing must follow. Article 5(1) lists six, and Article 5(2) adds accountability. Many people call them the seven principles.
| Principle | What it means | At work |
|---|---|---|
| Lawfulness, fairness and transparency | There is a lawful basis, and people are told clearly how their data is used | Customers get a clear privacy notice |
| Purpose limitation | Data is collected for specified, explicit and legitimate purposes and not reused in incompatible ways | Emergency contact numbers are used only for emergencies |
| Data minimisation | Data is adequate, relevant and limited to what is necessary | A job form asks only what is needed to assess the job |
| Accuracy | Data is accurate and kept up to date; wrong data is corrected or erased without delay | You fix a wrong phone number when you spot it |
| Storage limitation | Data that identifies people is kept no longer than necessary | Old CVs are deleted when the retention period ends |
| Integrity and confidentiality | Appropriate security protects data against unauthorised access and accidental loss or damage | Files are in folders only the right people can open |
| Accountability | The controller is responsible for, and must be able to show, compliance | Policies, records and training are kept up to date |
Putting the principles into practice
- Storage limitation needs retention periods and a deletion procedure. When data is no longer needed, it should be deleted or anonymised. "We might need it one day" is not a reason to keep it.
- Integrity and confidentiality is supported by technical measures such as encryption and pseudonymisation (named in Article 32), and by organisational measures such as access rules and training.
- Accountability includes keeping a record of processing activities. It does not have to be public, but the data protection authority can ask to see it.
- Purpose limitation matters when someone wants to reuse data. Ask: is the new use compatible with the reason we collected it?
Practical exercise: review a new-starter form
Northgate Logistics asks every new office employee to fill in this form. The data will be used to pay salaries and to contact someone in an emergency. Review it against the principles.
| Field on the form | Reason given by HR |
|---|---|
| Full name and home address | Payroll and contract |
| Bank account number | To pay salary |
| Emergency contact name and phone | To call in an emergency |
| Religion | "Nice to know" |
| Photos of the employee's family | For the staff newsletter |
| Keep the form for ever | "In case we need it" |
Which fields go beyond what is necessary for the stated purposes?
Ver respuesta
Religion and family photos. They are not needed for payroll or emergencies, so asking for them breaks data minimisation. Religion is also special category data.
Which principle does "keep the form for ever" conflict with, and what should HR do instead?
Ver respuesta
Storage limitation. HR should set a retention period for each type of data and delete it when that period ends.
A manager wants to use the emergency contact numbers to invite families to a company sales event. Which principle is at risk?
Ver respuesta
Purpose limitation. The numbers were collected for emergencies, and marketing is not a compatible use.
Lesson 3: Lawful bases and consent
Under Article 6, processing is lawful only if at least one of six lawful bases applies. Each basis has its own conditions, and the basis chosen affects which rights people can use.
| Lawful basis | When it fits | Example |
|---|---|---|
| Consent | The person has freely agreed for a specific purpose | A customer signs up to a newsletter |
| Contract | Necessary to perform a contract with the person, or to take steps before one | Using an address to deliver an order |
| Legal obligation | EU or national law requires the processing | An employer sends data to social security or tax authorities |
| Vital interests | Needed to protect someone's life in an emergency | Giving a hospital details about an injured, unconscious customer |
| Public task | A task in the public interest or official authority, based in law | Mainly public authorities |
| Legitimate interests | The organisation's real, lawful interest, as long as people's rights do not override it | Passing limited data to a debt collection agency |
The contract basis covers only what is truly necessary for the contract. For example, using a customer's past purchases to recommend new books is not necessary to sell a book; it needs consent or possibly legitimate interests. Legitimate interests requires a balancing test: weigh the organisation's interest against people's rights and what they can reasonably expect.
What makes consent valid
Consent must be freely given, specific, informed and unambiguous, shown by a statement or a clear positive action, such as ticking an empty box. The recitals say silence, pre-ticked boxes and inactivity are not consent. People can withdraw consent at any time, and withdrawing must be as easy as giving it. Consent covers only the purposes the person agreed to.
Consent at work: because of the imbalance of power, employees may feel unable to say no to their employer. The EDPB says consent is therefore usually not the right basis for an employer's processing of staff data. Employers normally rely on other bases, such as contract or legal obligation.
Children online: for online services offered directly to children, a child can consent alone from 16. Each EU country may set a lower age by law, but not below 13, so check the national rule.
Special category data needs two things
To process special category data, such as health data, an organisation needs an Article 6 lawful basis and also an Article 9 condition. Article 9 conditions include explicit consent, obligations in employment and social security law, vital interests when the person cannot consent, legal claims, substantial public interest, and preventive or occupational medicine.
Lesson 4: Data subject rights
The GDPR gives people rights over their data. Not every right applies in every situation, but all requests must be taken seriously.
| Right | What the person can ask for |
|---|---|
| To be informed | Clear information about how their data is used, usually in a privacy notice |
| Access (Art. 15) | Confirmation that their data is processed, and a copy of it |
| Rectification (Art. 16) | Correction of inaccurate data, and completion of incomplete data |
| Erasure (Art. 17) | Deletion of their data in certain cases; also called the "right to be forgotten" |
| Restriction (Art. 18) | The data is kept but not otherwise used for a time, for example while accuracy is checked |
| Data portability (Art. 20) | Their data in a structured, commonly used and machine-readable format (only for consent or contract, by automated means) |
| Object (Art. 21) | To object to processing based on legitimate interests or a public task; an objection to direct marketing always means that marketing must stop |
| Automated decisions (Art. 22) | Not to be subject to a decision based solely on automated processing that has legal or similarly significant effects |
Rights are not absolute. For example, erasure can be refused in limited cases, such as when the law requires the data to be kept or it is needed for legal claims.
Time limits, fees and identity
- The organisation must respond without undue delay and within one month of receiving the request.
- For complex or numerous requests, it can extend by two further months, but it must tell the person, with reasons, within the first month.
- Responses are normally free of charge. A reasonable fee is possible for extra copies. A reasonable fee, or a refusal, is possible only when a request is manifestly unfounded or excessive.
- If there are reasonable doubts about identity, the organisation may ask for more information, for example when a request comes from an unusual email address.
- If it refuses, it must give reasons and tell the person they can complain to a data protection authority and seek a remedy in court.
Your part as an employee
The one-month clock starts when the organisation receives the request, for example at the service desk or a general contact address, not when it reaches the right team. A request does not need a special form or the word "GDPR". If someone asks you about their data, pass the request at once to the right person under your procedure. Do not ignore it, and do not search systems and send data yourself unless that is your job.
Some organisations must appoint a data protection officer (DPO): public authorities, and organisations that monitor people regularly and systematically on a large scale or process sensitive or criminal data on a large scale. The DPO can be an employee or an outside person, acts independently and reports to top management.
Practical exercise: sort incoming requests
You work on the customer service desk at Greenleaf Energy. These four messages arrived this morning. For each one, name the right being used and say what you should do.
| # | Message |
|---|---|
| 1 | "Please send me a copy of everything you hold about me." |
| 2 | "My surname is spelled wrong on my bills. It is Kowalska, not Kowalski." |
| 3 | "Stop sending me offers by email." |
| 4 | "I want my data in a file I can upload to my new energy supplier." |
Which right is used in each message?
Ver respuesta
1: access. 2: rectification. 3: objection to direct marketing. 4: data portability.
What should you do with these requests today?
Ver respuesta
Log them and pass them at once to the team that handles requests under your procedure, because the one-month time limit has already started.
Message 1 came from an email address that is not on the customer's account. What can the company do?
Ver respuesta
Ask for more information to confirm the person's identity before sending any data.
Must the company stop the offers in message 3 even if it has a legitimate interest in marketing?
Ver respuesta
Yes. An objection to direct marketing means the data must no longer be used for that purpose.
Lesson 5: Everyday safeguards at work
Everyday habits protect personal data as much as technology does. Most of these safeguards come from EDPB guidance; your employer's own policy sets the exact rules.
Use data only for your job
- Use personal data only for the tasks your employer has instructed you to do (Article 29).
- Never look up records out of curiosity, for example a famous customer or a neighbour. Looking at data is processing, and it is not part of your job.
- Access should be on a need-to-know basis: you can open only the data your role needs.
- Everyone should have their own account. Do not share your login or password, and do not write passwords down where others can see them.
- Before you share data with another team, check that they need it and send only what is needed.
Desk, screen and paper
- Lock your screen whenever you leave your desk. Automatic lock-out is a backup, not a replacement.
- Keep a clean desk: lock paper files with personal data in a drawer or cabinet, and lock offices when they are empty.
- Paper counts too. Printouts, copies and notebooks need the same care as computer files.
Email and sharing
- Check every recipient before you press send. Autocomplete can choose the wrong person with a similar name.
- When you email a group of external people, put their addresses in BCC so they cannot see each other's addresses.
- Check attachments before sending: is it the right file, and does it hold only the data the recipient needs?
- Use only the tools your organisation has approved. Do not send work data through free personal chat apps or personal email or cloud accounts.
Devices and remote work
- Use strong authentication: two different kinds of proof, such as a password (something you know) plus a smart card badge or phone (something you have), or a fingerprint (something you are).
- Laptops and USB sticks with personal data should be encrypted, so the data is unreadable if they are lost or stolen.
- Save work files on the organisation's regularly backed-up network storage, not on your computer's desktop.
- At home, use the VPN and approved tools your employer provides.
- If you use your own phone for work, follow the device rules: your employer remains responsible for the company data on it.
Visitors
Visitors should be accompanied outside public areas, and their arrival and departure should be recorded. Do not lend your badge.
Practical exercise: office walk-through
During a walk-through of the Riverside Insurance office at 18:00, a team leader noted these observations. Decide what is wrong with each one and how to fix it.
| # | Observation |
|---|---|
| 1 | A computer is unlocked with a customer file open; its user has gone home |
| 2 | Printed claim forms with customers' health details are on an empty desk |
| 3 | A sticky note with a password is on a monitor |
| 4 | A visitor is waiting alone in the staff-only file room |
| 5 | A spreadsheet of customer addresses is saved on a laptop desktop |
What should have been done about observations 1 and 2?
Ver respuesta
1: the screen should be locked whenever the user leaves, and the computer shut down or locked at the end of the day. 2: the forms should be locked in a drawer or cabinet. They contain health data, a special category.
What is wrong with observation 3?
Ver respuesta
Anyone can read the password and use the account. Passwords must be kept secret and never shared or displayed.
How should observations 4 and 5 be handled?
Ver respuesta
4: visitors should be accompanied outside public areas. 5: the file should be saved on the backed-up network storage, and the laptop should be encrypted.
Lesson 6: Personal data breaches
A personal data breach is a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data (Article 4(12)). It does not have to be deliberate. Not every security incident is a personal data breach: if no personal data is affected, it is not one.
| Type | Meaning | Example |
|---|---|---|
| Confidentiality breach | Unauthorised or accidental disclosure of, or access to, personal data | An email with a customer's details sent to the wrong person |
| Integrity breach | Unauthorised or accidental alteration of personal data | Someone changes staff bank details without permission |
| Availability breach | Accidental or unauthorised loss of access to, or destruction of, personal data | Ransomware locks customer records; files deleted with no backup |
What you must do
If you think a breach may have happened, report it internally straight away, following your organisation's procedure: usually to your manager, the data protection officer or a named incident contact. Do not wait until you are sure, do not try to hide or fix it quietly, and do not contact the affected people yourself unless you are told to. Write down what happened and when.
What the controller must do
- Document every breach: the facts, the effects and the action taken, even if it is not notified.
- Notify the data protection authority without undue delay and, where feasible, within 72 hours of becoming aware of the breach, unless it is unlikely to result in a risk to people. A late notification must explain the delay. If not all the facts are known, it can notify in phases.
- Tell the affected people without undue delay if the breach is likely to result in a high risk to them, in clear and plain language.
- People do not need to be told if the data was protected, for example by strong encryption with the key kept safe, so it is unintelligible.
- A processor must tell the controller without undue delay when it becomes aware of a breach.
| Case (from EDPB examples) | Risk | What is needed |
|---|---|---|
| Encrypted tablet stolen; key safe; backup available | Low | Document it; no notification needed |
| Unencrypted laptop with customer data stolen | High | Document, notify the authority and tell the people affected |
| Course list with contact details sent to 15 former participants | Low | Document it |
| Email attachment with the social security numbers of more than 60,000 jobseekers sent to the wrong people | High | Document, notify the authority and tell the people affected |
Breaches involving special category data, such as health data, usually carry a higher risk.
Sanctions
Data protection authorities can issue warnings and reprimands, order changes, stop processing and impose fines. For the most serious infringements, fines can reach €20 million or 4% of a company's worldwide annual turnover, whichever is higher. Other infringements can lead to fines of up to €10 million or 2%. For example, for a company with a turnover of €2 billion, 4% is €80 million, which is higher than €20 million, so the top limit is €80 million.
Practical exercise: report a breach internally
Sofia is a receptionist at Riverside Gym. On Friday at 15:10 she realises she has lost an unencrypted USB stick holding the names, phone numbers and health notes of 80 members. She reports it at once, and the gym's data protection contact confirms at 15:30 that personal data is affected.
What type of breach is this?
Ver respuesta
A confidentiality breach (people who are not authorised may access the data). It is also an availability breach if there is no other copy of the data.
Why was it right for Sofia to report it at once instead of searching all weekend?
Ver respuesta
The controller has only 72 hours from becoming aware to notify the authority, where feasible. A delay by staff uses up that time.
The gym became aware on Friday at 15:30. Where feasible, what is the latest time to notify the authority?
Ver respuesta
Monday at 15:30, which is 72 hours later. Weekends count.
Will the members probably need to be told? Why?
Ver respuesta
Yes, probably. The stick was not encrypted and holds health data, so the breach is likely to result in a high risk to the members.
Write a short internal report for Sofia.
Ver respuesta
Example: "Friday 15:10. I have lost a USB stick (not encrypted) with the names, phone numbers and health notes of about 80 members. I last saw it at the front desk this morning. I have searched the desk and the staff room. Sofia, reception, ext. 214."
Fuentes
- EUR-Lex: Regulation (EU) 2016/679 (General Data Protection Regulation), consolidated text
- EUR-Lex: Regulation (EU) 2016/679, Official Journal text with recitals
- European Commission: Data protection in the EU
- European Commission: What is personal data?
- EDPB data protection guide for small business: Data protection basics
- EDPB data protection guide for small business: Data controller or data processor
- EDPB data protection guide for small business: Process personal data lawfully
- EDPB data protection guide for small business: Respect individuals' rights
- EDPB data protection guide for small business: Secure personal data
- EDPB data protection guide for small business: Data breaches
- EDPB data protection guide for small business: FAQ
- EDPB data protection guide for small business: Data protection authority and you
- EDPB: Fines
- EDPB Guidelines 01/2021 on examples regarding personal data breach notification
- EDPB data protection guide for small business: What are the sanctions if my organisation does not comply with the GDPR?
- EDPB Guidelines 01/2022 on data subject rights: right of access