Protecting Workplace Information Course: Remote work, devices and cloud services

1. Question 1 of 16

   When should you take personal information out of the office?

   • AWhenever you have a locked bag to carry it
   • BOnly on days your manager is away
   • CWhenever it is easier or faster to do the work from home
   • DOnly when your job requires it, and only the minimum
   Show answer

   Answer: D. Only when your job requires it, and only the minimum

   BC's Privacy Commissioner advises removing personal information only when your job requires it and taking the minimum needed.

2. Question 2 of 16

   You need to work on a client file at home, and your manager has approved it. What should you take?

   • AA copy, leaving the original at the office
   • BThe whole drawer, in case you need more
   • CThe original, so the file stays complete
   • DNothing; ask the client to email it to your home
   Show answer

   Answer: A. A copy, leaving the original at the office

   Take copies where possible and leave originals at the office, using any sign-out process.

3. Question 3 of 16

   You must read records with personal information on a train. What should you do?

   • AKeep others from seeing them, such as with a privacy screen
   • BRead them only if the train is not crowded
   • CHold the papers close to your face
   • DRead them quickly and hold the papers close so nobody notices
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   Answer: A. Keep others from seeing them, such as with a privacy screen

   Avoid viewing work records in public; if you must, prevent others from seeing them, for example with a privacy screen filter.

4. Question 4 of 16

   Your teenager wants to borrow your work laptop for homework. What should you do?

   • ASay yes if you watch while they use it
   • BSay yes if they use a private browser window
   • CSay yes after you close your work files
   • DSay no; work devices are not for family use
   Show answer

   Answer: D. Say no; work devices are not for family use

   Do not share a laptop used for work with family or friends.

5. Question 5 of 16

   Where should you keep work papers when you work from home?

   • AIn the car, so they are ready for the office
   • BIn a locked drawer or cabinet only you can open
   • COn the kitchen table, so you remember to bring them
   • DIn a recycling box until you are finished
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   Answer: B. In a locked drawer or cabinet only you can open

   Records at home should be stored in a locked cabinet or drawer that only you can access.

6. Question 6 of 16

   Should you change the default password on your home Wi-Fi router?

   • AOnly if you use the router for gaming
   • BYes, to a strong passphrase
   • COnly if your neighbours complain
   • DNo, the provider's password is good enough
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   Answer: B. Yes, to a strong passphrase

   The Cyber Centre advises changing the default password from your service provider and using a strong passphrase.

7. Question 7 of 16

   On your way home you stop to buy groceries. What should you do with your work laptop?

   • ATake it with you; never leave it unattended in a vehicle
   • BLeave it in the trunk if the car has an alarm
   • CLeave it in the car if you will be gone less than 15 minutes
   • DLeave it on the back seat with the doors locked
   Show answer

   Answer: A. Take it with you; never leave it unattended in a vehicle

   The OPC reminds employees never to leave mobile devices unattended in a public place or a vehicle.

8. Question 8 of 16

   Your work laptop is stolen. Who should you tell right away?

   • ANobody until you have bought a replacement
   • BYour followers on social media
   • CYour IT help desk
   • DOnly the store where the laptop was bought
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   Answer: C. Your IT help desk

   The Cyber Centre says to report a lost or stolen device to your IT help desk right away.

9. Question 9 of 16

   Which device setting protects work information if you forget to lock your laptop?

   • AA louder notification sound
   • BAutomatic locking after a short idle time
   • CA brighter screen
   • DA larger font size so you can read from further away
   Show answer

   Answer: B. Automatic locking after a short idle time

   BC's Privacy Commissioner advises setting automatic logoff to run after a short period of idleness, which protects information if you forget to lock.

10. Question 10 of 16

    Why should you never rely on the factory-set password on a work device?

    • AFactory passwords expire after one day and lock you out
    • BFactory passwords turn off encryption
    • CFactory passwords are easy for others to find or guess
    • DFactory passwords cannot be used with Wi-Fi
    Show answer

    Answer: C. Factory passwords are easy for others to find or guess

    The OPC advises using hard-to-guess passwords and never relying on factory-setting passwords.

11. Question 11 of 16

    What personal information should you keep on a work phone or laptop?

    • AWhatever fits in the device's storage
    • BEverything, so you can keep working when the network is down
    • COnly what is strictly needed, de-identified where possible
    • DOnly information you collected yourself
    Show answer

    Answer: C. Only what is strictly needed, de-identified where possible

    The OPC advises keeping only strictly necessary personal information on mobile devices and de-identifying it where possible.

12. Question 12 of 16

    Under PIPEDA, who is accountable for customer information an organization stores with a free cloud service?

    • AThe cloud company, because it holds the data
    • BThe organization that put the information there
    • CThe customers, because they agreed to the terms
    • DNobody, because the service is free
    Show answer

    Answer: B. The organization that put the information there

    The OPC says an organization remains accountable for the personal information it puts in the cloud, even with a free service.

13. Question 13 of 16

    Your company's cloud data is stored on servers in another country. What does the OPC point out?

    • ACanadian privacy law fully protects it in every country it is in
    • BThat country's laws apply, and its authorities may access it
    • CData stored abroad is deleted after 30 days
    • DCloud data is always kept inside Canada by law
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    Answer: B. That country's laws apply, and its authorities may access it

    Data stored in another country is subject to that country's laws, and foreign courts or agencies may be able to access it.

14. Question 14 of 16

    Your team wants to start using a free file-sharing app that IT has not approved, to send customer files. What is the best response?

    • AGo ahead, but only for files under 10 MB
    • BGo ahead, but rename the files first
    • CUse only services your employer has approved
    • DGo ahead, because free apps need no approval
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    Answer: C. Use only services your employer has approved

    The OPC warns that staff sometimes use cloud tools without IT knowing; employees should use approved services only.

15. Question 15 of 16

    An outside auditor needs a cloud folder for one month. How should you share it?

    • AShare the whole company drive to save time
    • BSend an "anyone with the link" link that never expires, to save time
    • CGive the auditor your own login and password
    • DShare with the auditor by name and remove access afterward
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    Answer: D. Share with the auditor by name and remove access afterward

    Limit access to the people who need it and remove access when the work ends.

16. Question 16 of 16

    You use your own phone for work email. What should you follow?

    • AYour organization's BYOD policy
    • BThe settings your friends use
    • CWhatever setup is fastest for you
    • DOnly the phone maker's default settings
    Show answer

    Answer: A. Your organization's BYOD policy

    If you use your own device for work, follow your organization's bring your own device (BYOD) policy.

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