Verbal De-escalation Course for Security Guards: final exam 2026
A new random set of 25 questions from the course every time. Score 80% or more to download your certificate. You see your answers at the end.
- 25 questions
- Score 80% or more to download your certificate.
- No time limit
What you will learn
- Recognize warning signs that a person is escalating
- Use a calm voice, safe distance and open body language
- Apply active listening, choices and clear limits
- Know when to stop talking, step back and call 9-1-1
- Explain how the Criminal Code looks at other options and proportional force
Score 80% or more to download your certificate.